ACEH is an Indigenous-led, non-profit housing provider dedicated to supporting First Nations, Inuit, and Métis peoples experiencing or at risk of homelessness. Our work centers cultural safety, Indigenized harm reduction, and community-driven solutions.

Our Vision: Our way is to care for all our people, from the youngest to the oldest. We are all one. Some of our people living away from home are suffering, isolated and homeless. We stand together to end homelessness.

Application Submission: You are required to submit a resume and cover letter that highlights Indigenous ancestry, Indigenous community/organization involvements, education, certification, demonstrated contract experience, and how your knowledge, skills, and abilities will support and contribute to the ACEH and our community through a cultural lens.

Applications missing this will be automatically screened out of the selection process.

Preference will be given to qualified candidates with Indigenous ancestry. The ACEH values strength in diversity. As an inclusive employer that celebrates the gifts of all its employees, we encourage members of the 2SLGBTQQIA+ community to apply.

Applications will be received until positions are filled. Only qualified candidates will be shortlisted and interviewed.

Job Details:

Position Type: Full-time. Monday to Friday 8:00 AM to 4:30 PM

Start Date: Conditional on satisfactory caregiver screening.

Compensation and Benefits:

• $28.84 per hour
• Fifteen (15) paid vacation days annually
• Five (5) paid sick days plus additional sick leave credits accrued monthly
• 5% RRSP matching 
• Health Benefits after 90-day probationary period. Premium 100% covered by employer.
• Free residential Parking

About the role:
The Kitchen & Garden Coordinator supports the daily nutritional and cultural needs of up to six First Nations, Inuit, and/or Métis youth residing in ACEH’s Culturally Supportive Youth Home.

This position prepares three daily meals, incorporates traditional foods, maintains the kitchen and garden spaces, and supports youth in developing food skills, independence, and connection through shared meals and cultural learning.

Key Responsibilities

Food Preparation & Kitchen Operations

• Prepare three daily meals and snacks following seasonal menus
• Incorporate traditional foods and accommodate dietary needs and allergies
• Manage grocery purchasing, food inventory, and kitchen supplies within budget
• Maintain a clean, safe, and organized kitchen aligned with health and safety standards
• Prepare occasional celebratory meals or treats for milestones and events

Garden & Food Programming

• Maintain on-site vegetable and medicine gardens and incorporate harvest into meals
• Support youth participation in gardening and food preparation
• Facilitate weekly food literacy and life-skills sessions focused on nutrition and independence
• Foster a welcoming, respectful kitchen environment for learning and connection

Collaboration & Documentation

• Communicate regularly with the House Manager regarding dietary needs and wellness concerns
• Track required nutrition information and meal data for licensing using CAMS
• Participate in staff meetings, training, and planning
• Support positive relationships and a respectful living environment

General Duties

• Support household activities and community-building initiatives
• Use de-escalation and trauma-informed approaches when needed
• Follow ACEH policies, procedures, and safety standards
• Perform related duties as assigned

Requirements:

• Required caregiver screening by the Ministry of Child & Family Services’ Hub. Screening submission will include at a minimum, Consent for Disclosure of Criminal Record Information and Consent for Prior Contact Form.
• Required Valid First Aid and CPR from a course that meets the requirements of Schedule C.
• Required Food Safe Certificate.
• Required Naloxone Overdose Training from a certified healthcare professional.

Qualifications and Education Requirements:

• Minimum 2-years working with Indigenous youth and/or providing care.
• Preference given to those who have worked with Indigenous peoples and have training/education in relevant Indigenous post-secondary.
• Preferred Non-Violent Crisis Intervention Certification.
• Experience or personal insights working cooperatively with people with disabilities, lived experience, and addictions considered an asset.
• Experience working with non-profit organizations, family support, social services, and Indigenous support services and programs considered an asset.

Preferred Skills and Abilities:

• Ability to lift up to 20lbs.
• Capable of standing, walking and climbing stairs throughout a 8 hour shift. 
• Ability to work in a professional and non-judgmental manner as you are working with a broad range of personalities, needs, cultures, lived experiences and abilities.
• Ability to respond calmly to changing or high-risk situations
• Ability to work independently and effectively respond to and manage competing demands while adhering to deadlines.
• Effective written, electronic, and verbal communication skills to facilitate interprofessional collaborative practice, healthy and culturally safe environments, and a respectful workplace for community members, staff, guests, and volunteers.
• Progressive understanding of persistent mental illness, addictions, and other challenges and how these impact people’s overall health, wellbeing, and quality of life.
• Use a de-colonized harm reduction approach in addressing situations.

Are you a self-starter with a passion for supporting Indigenous peoples navigating systems of justice, housing, and healing? 

Who we are: We are a non-profit, registered charity and culturally supportive housing provider dedicated to supporting First Nations, Inuit, and Metis peoples experiencing or at risk of homelessness. Our work is Indigenous led and governed, and centers around the voices of our Indigenous Street Community whom we refer to as our Family Members. Through building partnerships locally and across the Island, we identify and address systemic and structural barriers, share information, resources, and lessons learned, and provide Indigenized harm reduction, cultural support services, and housing.

Our Vision: Our way is to care for all our people, from the youngest to the oldest. We are all one. Some of our people living away from home are suffering, isolated and homeless. We stand together to end homelessness.

Job Details:

Position Type: Full-time or Part Time

Locations: ACEH Office, 1803 Douglas St, Victoria, BC 

Hours of Work: Tuesday to Friday, 8:30 AM to 5:00 PM.

Start Date: As soon as possible, contingent on receiving a Clearance Letter through the Criminal Record Check Review Program.

Travel Required: Yes, occasional.

Compensation and Benefits:

·         $42.00/hour

·         Employer-matched RRSP (up to 5%)

·         3 weeks (15 days) paid vacation annually (6% accrual, pro-rated for part-time)

·         5 paid sick days per year

·         Additional sick leave accrued at 1 day per month

·         3 unpaid personal days per year

Union Dues: This position is part of the bargaining unit and is governed by the Collective Agreement (CA) between ACEH and the BC General Employees’ Union (BCGEU). For work performed at unionized locations, a deduction of 1.85% for union dues will be applied to your pay for each pay period, in accordance with the Collective Agreement, and remitted to the Union.

Job Summary:

The CAIS Elder, reporting to the CAIS Manager, plays a vital role in providing culturally grounded, holistic support to Indigenous Family Members accessing services through the ACEH Office. This role is grounded in respect for the knowledge, teachings, and autonomy of the Elder.

This position offers one-on-one emotional, spiritual, and cultural guidance, supporting individuals and families who are experiencing or at risk of homelessness as they transition into and maintain stable housing. The Elder integrates traditional knowledge and practices—such as ceremony, land-based healing, and cultural teachings—into daily support, while fostering life skills development, personal goal setting, and connections to community resources.

Working collaboratively with the CAIS team and broader community, the Elder leads cultural programming, workshops, and training initiatives, while also contributing to case management and program development. Through mentorship, advocacy, and the transmission of Indigenous knowledge, the CAIS Elder helps create culturally safe, respectful environments that promote healing, resilience, and community connection for individuals navigating complex life circumstances.

Key Responsibilities

·        Provide one-on-one emotional and cultural support to Family Members accessing the ACEH Office.

·        Alongside the team, provide move-in support to Family Members transitioning into private and subsidized housing. This may include requested cultural preparations including smudging of rooms, brushing off, prayers.

·        Support Family Members who are at risk of homelessness by working together regularly to develop life skills and meet personal goals. This may include connecting individuals to other resources such as Alcoholics Anonymous and/or Narcotics Anonymous, and supporting the creation of personalized cultural support plans, including land-based healing.

·        Provide support to Family Members living independently to maintain tenancy. This may include connecting them to community resources and working together on a regular basis to develop life skills and meet personal goals.

·        Share and pass on cultural knowledge and teachings to Family Members and staff, supporting understanding and cultural connection within the team.

·        Teach Family Members and staff about local protocols and practicing Indigenous rights (I.e., wood harvesting, carrying out ceremony, food preparations).

·        Organize and lead cultural workshops such as: food preparation and preservation workshops, cultural activities, cedar bark weaving, beading, drumming, singing, etc. accessing your cultural knowledge and the strengths of the Family Members you are working with.

·        Collaborate with the CAIS Manager to draw on additional community Elders, Cultural Workers, and facilitators for additional cultural support and programming.

·        Support in-service Cultural Training days.

·        Attend weekly CAIS case management meetings.

·        Provide support for the CAIS program. This may include supporting intake meetings with Family Members; preparing gifts to include in welcome home kits; leading cultural activities, organizing monthly cooking workshops, holding healing circles, and teaching traditional crafts.

·        Maintain accurate records of support provided using program tracking tools, in alignment with program and reporting requirements.

·        During CAIS program development sessions, provide input into the model’s 7 areas of support: housing; personal care and living; Indigenous cultural; social, emotional, and community; restorative justice; food security, and wellness / healing from substance use.

·        Where possible, attend land-based healing events to provide support for ongoing activities, meals, and ceremonies.

·        Attend and support monthly Building Community events led by the Outreach team.

Qualifications and Educational Experiences:

·        Demonstrated recognition as an Elder within their Nation or community, with deep cultural knowledge, teachings, and understanding of protocol

·        Experience providing guidance, mentorship, and/or spiritual support to individuals or groups.

·        Openness to participating in ceremonies, circles, or daily activities with Family Members who are using substances and/or experiencing homelessness

Knowledge, Skills, and Abilities:

·        Ability to communicate effectively and concisely, both orally and in writing, in a cross-cultural environment.

·        Interpersonal and relationship-building skills.

·        Ability to work independently and as a member of a team.

·        Self-starter with demonstrated organizational skills.

·        Ability to work frequently under pressure, while managing multiple projects and deadlines.

·        Ability to work in a holistic, professional, and non-judgmental manner as you are working with a broad range of personalities, needs, cultures, lived experiences and abilities.

·        Demonstrated teamwork, leadership, and supervisory skills.

·        Effective written, electronic, and verbal communication skills to facilitate interprofessional collaborative practice, healthy and culturally safe environments, and a respectful workplace for community members, staff, guests, and volunteers.

·        Understanding of the intergenerational trauma that occurs because of colonization, Residential Schools, Sixties Scoop, and other oppressive systems as well as the history of Indigenous peoples in Canada.

YOUTH CARE HOME: In 2023, ACEH opened the first Culturally Supportive Care Home in the Greater Victoria Area for Indigenous youth (ages 12-19) in the care of Surrounded by Cedar Child & Family Services with lived experience of homelessness, substance use, and/or exploitation. This program will provide 24/7 care, supporting youths’ physical, mental, emotional, and spiritual health. Support will include three (3) meals per day; nutrition and care planning; Elder and Aunty/Uncle support; land-based healing; health and wellness programming; life skills mentorship; hygiene and clothing support; connection with community services and events; cultural and family connection; and much more. With over 60% of local unhoused Indigenous youth having experience with the foster care system, this program is critical in preventing adult homelessness through cultural and community connections. 

JOB SUMMARY: Reporting to the Youth Care Home Manager, the Youth Care Worker will provide a safe, non-judgmental, warm family space where Indigenous youth can develop a strong sense of Indigenous self-identity and purpose. They will also provide support across various areas, including cooking, cleaning, mentorship, transportation, programming, and property maintenance to ensure the youth are well cared for and supported in their development toward adulthood. 

Available Casual Role

Wage: $30.28 per hour. Additional $2.06 top-up applies to hours worked between 11:00 PM and 7:00 AM.

Start Date: Conditional on satisfactory caregiver screening. 

Benefits for casual positions:

• 10.64% in lieu of vacation pay, statutory holiday pay, and benefits

• 5 paid sick days per calendar year

• 3 unpaid personal days per calendar year

Location: Saanich BC 

KEY RESPONSIBILITIES

      Ensure the safety and well-being of all youth in the program during night hours. 

      Enforce curfew and visitation policies and procedures. 

      Support youth with meeting goals outlined in their Care Plan: Educational, Financial, Employment, Familial, Cultural, Housing, Skills, Knowledge, Nutrition, and Substance Use. 

      Provide transportation to the hospital, community events, land-based healing, social events, youth cultural drop-in program at the Quadra Office, family visits etc. as required. 

      Upkeep of the property, including regular cleaning, mowing the lawn, shoveling the driveway, inventory, washing dishes, etc. 

      Plan and deliver weekly social evening activities. 

      Actively participate in all mandatory staff meetings and training sessions.

      Support the ACEH’s value of being a good neighbour. This includes building relationships, being respectful at all times, and minimizing disturbances (i.e., noise, parking issues)

      Outreach as needed to support the safety of all youth.  

      Provide conflict resolution between youth when required.

      Respond to emergencies in accordance with established policies and procedures (i.e., restraint use); communicate with appropriate staff, nurses, and First Responders. 

      Record case notes, incident reports, and other relevant information in the CAMS database in a timely manner. 

      Report to the designated contact at Surrounded by Cedar Child & Family Services as prescribed by the Community Care & Assisted Living Act (i.e., illness, administration of Naloxone, reportable incident etc.)

      Follow safety and security protocols with regular drills and briefings provided to all youth.  

      Medication administration and monitoring, in accordance with policies and procedures established by the Medication Safety and Advisory Committee. Please note this will only occur once the home is a Licensed Care Facility and that training will be provided for this function once it is in place.  

      Performs other related duties as requested.

REQUIREMENTS

·       Required post-secondary education and/or related training (i.e., Child and Youth Care, Social Services, Health Care Aide). Education and credentials will be valued only as much as work experience.  

·       Required caregiver screening by the Ministry of Child & Family Services’ Hub. Screening submission will include at a minimum, Consent for Disclosure of Criminal Record Information and Consent for Prior Contact Form. 

·       Required Valid First Aid and CPR from a course that meets the requirements of Schedule C. 

·       Required Naloxone Overdose Training from a certified healthcare professional.

·       Required Foodsafe Level 1 Equivalent.

·       A valid driver’s license, insurance, driver’s abstract, and dependable vehicle are required.

·       Preferred Non-Violent Crisis Intervention Certification.

·       Compliance with BC’s Immunization and TB Control programs.

·       Three references: work-related from the past three years.

·       Experience or personal insights working cooperatively with Indigenous youth with lived experience and addictions considered an asset.

·       Experience working with non-profit organizations, family support, social services, and Indigenous support services considered an asset.

Skills and Abilities

·       Upholds a positive and encouraging demeanor, demonstrating flexibility and reliability.

·       Possesses excellent verbal communication and organizational skills.

·       Demonstrates the ability to work independently, take initiative, and collaborate effectively within a team.

·       Ability to work collaboratively as part of a team.

·       Proficient in using computers. 

·       Ability to deal professionally, effectively, and non-judgmentally with people with lived experience.

·       Holds a progressive understanding of mental health challenges, chronic alcoholism, substance use, and addictions, recognizing their impacts on overall health, well-being, and quality of life.

·       Demonstrated knowledge and understanding of the intergenerational trauma that occurs as a result of colonization and the residue of the Indian Act, Residential Schools, Sixties Scoop, and other oppressive systems and structures.

ADDITIONAL INFORMATION

WHO WE ARE: The Aboriginal Coalition to End Homelessness (ACEH) has a vision to lead long-term, systemic change to better meet the needs of our people living away from home and experiencing homelessness. Our work is centered on the voices of Indigenous peoples who have shared their immediate needs, lived experiences, and perspectives on solutions. Through research and experience, we have learned that a culturally-supportive model of care is key, and strategies that include cultural supports provide better outcomes in terms of transitioning and sustaining housing for Indigenous people experiencing homelessness. Our goal is to build a culturally safe community and provide opportunities for reconnection to family and ancestral lands, culture, and tradition, to strengthen Indigenous identity and purpose. 

CAER HOME TEAM: House Manager, Elder(s), Aunty/Uncle, Outreach Worker, Youth Programs Manager, Land-Based Healing Manager, HR, Director of Housing Operations, Executive Director

This Youth Care Worker will be required to work within a fast-paced, often changing and sometimes stressful environment. There will be instances when the Youth Care Worker must work with youth in crises. Flexibility is key. The ability to function independently under pressure while managing situations, including emergencies, is an ongoing expectation. A thorough understanding of personal self-care and self-management will be necessary, and applicants need to pre-assess their ability to work 12-hour shifts under these circumstances.

YOUTH CARE HOME: In 2023, ACEH opened the first Culturally Supportive Care Home in the Greater Victoria Area for Indigenous youth (ages 12-19) in the care of Surrounded by Cedar Child & Family Services with lived experience of homelessness, substance use, and/or exploitation. This program will provide 24/7 care, supporting youths’ physical, mental, emotional, and spiritual health. Support will include three (3) meals per day; nutrition and care planning; Elder and Aunty/Uncle support; land-based healing; health and wellness programming; life skills mentorship; hygiene and clothing support; connection with community services and events; cultural and family connection; and much more. With over 60% of local unhoused Indigenous youth having experience with the foster care system, this program is critical in preventing adult homelessness through cultural and community connections. 

JOB SUMMARY: Reporting to the Youth Care Home Manager, the Youth Care Worker will provide a safe, non-judgmental, warm family space where Indigenous youth can develop a strong sense of Indigenous self-identity and purpose. They will also provide support across various areas, including cooking, cleaning, mentorship, transportation, programming, and property maintenance to ensure the youth are well cared for and supported in their development toward adulthood. 

Hours of Work: Saturdays and Sundays 7 PM to 7 AM

Wage: $30.28 per hour. Additional $2.06 top-up applies to hours worked between 11:00 PM and 7:00 AM.

Start Date: Conditional on satisfactory caregiver screening. 

Benefits for positions working 24 hours per week:

• Employer-matched RRSP (up to 5%)

• 3 weeks (15 days) paid vacation annually (6% accrual, pro-rated for part-time)

• 5 paid sick days per year

• Additional sick leave accrued at 1 day per

Location: Saanich BC 

KEY RESPONSIBILITIES

      Ensure the safety and well-being of all youth in the program during night hours. 

      Enforce curfew and visitation policies and procedures. 

      Support youth with meeting goals outlined in their Care Plan: Educational, Financial, Employment, Familial, Cultural, Housing, Skills, Knowledge, Nutrition, and Substance Use. 

      Provide transportation to the hospital, community events, land-based healing, social events, youth cultural drop-in program at the Quadra Office, family visits etc. as required. 

      Upkeep of the property, including regular cleaning, mowing the lawn, shoveling the driveway, inventory, washing dishes, etc. 

      Plan and deliver weekly social evening activities. 

      Actively participate in all mandatory staff meetings and training sessions.

      Support the ACEH’s value of being a good neighbour. This includes building relationships, being respectful at all times, and minimizing disturbances (i.e., noise, parking issues)

      Outreach as needed to support the safety of all youth.  

      Provide conflict resolution between youth when required.

      Respond to emergencies in accordance with established policies and procedures (i.e., restraint use); communicate with appropriate staff, nurses, and First Responders. 

      Record case notes, incident reports, and other relevant information in the CAMS database in a timely manner. 

      Report to the designated contact at Surrounded by Cedar Child & Family Services as prescribed by the Community Care & Assisted Living Act (i.e., illness, administration of Naloxone, reportable incident etc.)

      Follow safety and security protocols with regular drills and briefings provided to all youth.  

      Medication administration and monitoring, in accordance with policies and procedures established by the Medication Safety and Advisory Committee. Please note this will only occur once the home is a Licensed Care Facility and that training will be provided for this function once it is in place.  

      Performs other related duties as requested.

REQUIREMENTS

·       Required post-secondary education and/or related training (i.e., Child and Youth Care, Social Services, Health Care Aide). Education and credentials will be valued only as much as work experience.  

·       Required caregiver screening by the Ministry of Child & Family Services’ Hub. Screening submission will include at a minimum, Consent for Disclosure of Criminal Record Information and Consent for Prior Contact Form. 

·       Required Valid First Aid and CPR from a course that meets the requirements of Schedule C. 

·       Required Naloxone Overdose Training from a certified healthcare professional.

·       Required Foodsafe Level 1 Equivalent.

·       A valid driver’s license, insurance, driver’s abstract, and dependable vehicle are required.

·       Preferred Non-Violent Crisis Intervention Certification.

·       Compliance with BC’s Immunization and TB Control programs.

·       Three references: work-related from the past three years.

·       Experience or personal insights working cooperatively with Indigenous youth with lived experience and addictions considered an asset.

·       Experience working with non-profit organizations, family support, social services, and Indigenous support services considered an asset.

Skills and Abilities

·       Upholds a positive and encouraging demeanor, demonstrating flexibility and reliability.

·       Possesses excellent verbal communication and organizational skills.

·       Demonstrates the ability to work independently, take initiative, and collaborate effectively within a team.

·       Ability to work collaboratively as part of a team.

·       Proficient in using computers. 

·       Ability to deal professionally, effectively, and non-judgmentally with people with lived experience.

·       Holds a progressive understanding of mental health challenges, chronic alcoholism, substance use, and addictions, recognizing their impacts on overall health, well-being, and quality of life.

·       Demonstrated knowledge and understanding of the intergenerational trauma that occurs as a result of colonization and the residue of the Indian Act, Residential Schools, Sixties Scoop, and other oppressive systems and structures.

ADDITIONAL INFORMATION

WHO WE ARE: The Aboriginal Coalition to End Homelessness (ACEH) has a vision to lead long-term, systemic change to better meet the needs of our people living away from home and experiencing homelessness. Our work is centered on the voices of Indigenous peoples who have shared their immediate needs, lived experiences, and perspectives on solutions. Through research and experience, we have learned that a culturally-supportive model of care is key, and strategies that include cultural supports provide better outcomes in terms of transitioning and sustaining housing for Indigenous people experiencing homelessness. Our goal is to build a culturally safe community and provide opportunities for reconnection to family and ancestral lands, culture, and tradition, to strengthen Indigenous identity and purpose. 

CAER HOME TEAM: House Manager, Elder(s), Aunty/Uncle, Outreach Worker, Youth Programs Manager, Land-Based Healing Manager, HR, Director of Housing Operations, Executive Director

This Youth Care Worker will be required to work within a fast-paced, often changing and sometimes stressful environment. There will be instances when the Youth Care Worker must work with youth in crises. Flexibility is key. The ability to function independently under pressure while managing situations, including emergencies, is an ongoing expectation. A thorough understanding of personal self-care and self-management will be necessary, and applicants need to pre-assess their ability to work 12-hour shifts under these circumstances.

ACEH is an Indigenous-led, non-profit housing provider dedicated to supporting First Nations, Inuit, and Métis peoples experiencing or at risk of homelessness. Our work centers cultural safety, Indigenized harm reduction, and community-driven solutions.

Our Vision: Our way is to care for all our people, from the youngest to the oldest. We are all one. Some of our people living away from home are suffering, isolated and homeless. We stand together to end homelessness.

Job Details:

Position Type: Part-Time

Start Date: Contingent on receiving a Clearance Letter through the Criminal Record Check Review Program

Compensation and Benefits:

• $32.84–$42.79 per hour
• 6% vacation pay (banked)
• Five (5) paid sick days per calendar year, plus additional sick leave credits accrued monthly
• 5% RRSP employer matching
• 100% employer-paid extended health benefits after successful completion of the probationary period

About the Role:
As an LPN, you will play a key role in supporting the health, wellness, and stability of Family Members across ACEH housing sites. This includes clinical care, outreach, and collaboration with our Registered Nurse (RN), internal teams and external service providers to ensure wrap-around support.

Key Responsibilities:

• Build trusting, holistic relationships with Family Members through compassionate, non-judgmental engagement
• Provide nursing care and health assessments, including monitoring physical and mental health
• Administer and support medication management within scope of practice, including documentation and monitoring outcomes
• Collaborate with support workers to assess needs and coordinate wellness checks
• Work with internal teams and external partners to provide coordinated, wrap-around care in the community
• Provide harm reduction support, health education, and guidance related to substance use, chronic conditions and overall wellbeing
• Support case management and advocacy, including navigating healthcare systems and community resources
• Respond to medical emergencies, including overdose response, and liaise with EHS and site leadership
• Maintain accurate and timely clinical documentation
• Provide crisis intervention, de-escalation, and conflict resolution support
• Support participation in cultural programming as it relates to health and wellness
• Contribute to maintaining a safe and healthy living environment, including infection prevention and control

Qualifications & Requirements:

Required:

• Current Licensed Practical Nurse (LPN) registration with the BC College of Nurses and Midwives (BCCNM)
• Minimum of two (2) years of nursing experience, preferably working with vulnerable populations
• Current CPR (C) and Standard First Aid certification
• Ability to complete a Criminal Record Check for working with vulnerable adults

Preferred:

• Experience working with Indigenous peoples and/or relevant Indigenous education or training
• Naloxone Overdose Prevention Training
• Non-Violent Crisis Intervention (NVCI) Certification
• Food Safe Certification
• Experience in harm reduction, mental health, and substance use care
• Experience working in non-profit, housing, or community-based healthcare settings

Preferred Skills and Abilities:

• Strong understanding of mental health, substance use, and complex care needs 
• Ability to provide holistic, culturally safe, and non-judgmental care 
• Experience in clinical assessment, critical thinking, and health care decision-making  
• Ability to manage competing priorities and work both independently and collaboratively 
• Strong communication and documentation skills to support interdisciplinary care 
• Commitment to trauma-informed practice understanding harm reduction. 

The Aboriginal Coalition to End Homelessness Society (ACEH) is seeking an Assistant House Manager to support operations at Speqéutx House. This role works closely with the Senior Manager of Housing to support the Indigenous Street Community and those who have transitioned into culturally supportive housing.

ACEH is an Indigenous-led non-profit organization dedicated to ending Indigenous homelessness through culturally supportive housing and decolonized harm reduction services. Our work is grounded in the voices, experiences, and leadership of the Indigenous Street Family.

Our Vision: Our way is to care for all our people, from the youngest to the oldest. We are all one. Some of our people living away from home are suffering, isolated and homeless. We stand together to end homelessness.

Job Details:

Position Type: Full-time, 40 hours per week. On-Call one week per month.
Location: SPAKEN House – 833 Hillside Ave, Victoria, BC
Start Date: Contingent on receiving a Clearance Letter through the Criminal Record Check Review Program

Compensation and Benefits:

• Annual salary starting at $72,488 ($34.85 per hour), less applicable statutory deductions
• Additional compensation provided for weekday and weekend on-call coverage 
• Extended Health Benefits: 100% employer-paid extended health benefits through ACEH’s benefits provider, including medical, dental, vision, and paramedical services. 
• Group Retirement Savings Plan (RRSP): Employer-matched contributions of up to 5% of annual earnings.
• Vacation Entitlement: 3 weeks (15 working days) of paid vacation annually, accrued at 6% 
• Sick Leave & Wellness: 
  • 5 paid sick days per calendar year (in accordance with the Employment Standards Act)
  • Additional sick leave credits accrued at 1 day per month
  • 1 paid Wellness Day per quarter (4 per year) 
  • 3 unpaid personal days per calendar year

About the Role:

Working closely with the Senior Manager of Housing, the Assistant House Manager plays a key leadership role in supporting daily operations, supervising staff, and ensuring programming aligns with ACEH’s Dual Model of Housing Care.

This position operates within a unionized environment and requires strong leadership, sound judgment, and the ability to balance operational demands with culturally safe, person-centered care.

Key Responsibilities:

• Support the day-to-day operations of SPAKEN House, ensuring staff are working in alignment with ACEH policies, procedures, and the collective agreement
• Provide direct supervision and leadership to staff, including assigning work, monitoring performance, and addressing operational concerns
• Support recruitment, onboarding, and training of staff in collaboration with Human Resources
• Support performance management processes, including coaching, evaluations, and addressing performance concerns in collaboration with Human Resources.
• Ensure accurate and timely documentation in CAMS, including case notes, incident reports, and wellness plans
• Review and respond to incident reports and ensure appropriate follow-up and escalation
• Support Family Members through advocacy, case coordination, and access to community resources
• Work collaboratively with internal teams and external partners to support wrap-around care
• Support the development and implementation of care plans and wellness goals
• Assist with scheduling, payroll review (Payworks), and operational planning
• Oversee inventory, ordering, and general operational logistics
• Participate in an on-call rotation, providing after-hours leadership support (24/7 for one full week per month).
• Support house safety and security processes, including emergency response and adherence to policies
• Support referrals and intake coordination to ensure Family Members can access and transition into housing and services. 
• Facilitate communication between staff, Family Members, and external partners
• Participate in staff meetings and support a positive, accountable team environment
• Perform other related duties as required 

Qualifications & Education:

• Minimum 1–2 years of experience in a leadership or supervisory role 
• Relevant post-secondary education and/or equivalent experience 
• Experience working in non-profit, housing, or social services environments considered an asset 
• Experience working with Indigenous communities considered an asset 

Required:

• Valid First Aid Certification 
• Naloxone Overdose Prevention Training 
• Ability to complete a Criminal Record Check for working with vulnerable adults 
• Valid Class 5 Driver’s License and access to a reliable vehicle 
• Participation in on-call responsibilities

Preferred Skills and Abilities:

• Progressive understanding of mental health, substance use, and complex care needs
• Ability to work in a holistic, professional, and non-judgmental manner with a wide range of individuals
• Ability to respond to high-risk situations, provide crisis intervention, and manage conflict
• Ability to work independently and manage competing demands in a fast-paced environment
• Strong written, verbal, and electronic communication skills
• Understanding of the impacts of colonization, Residential Schools, Sixties Scoop, and systemic barriers affecting Indigenous peoples

JOB DETAILS: 

Position Type: Casual.

Location: This position may be scheduled across multiple ACEH housing sites located in Victoria, BC.

Wage: $28.84 per hour (with a $2.06 night premium if scheduled between 11 pm and 7 am, bringing the wage up to $30.9 per hour). Casual employees receive an additional 10.64% in lieu of vacation and statutory holidays.

For all hours worked at unionized sites, union dues will be deducted in accordance with the Collective Agreement.

About the Role: 

• Provide one-on-one support, including regular wellness checks for the Family Members 

• Provide group support, advocacy, mentorship, and navigating resources for the Family Members 

• Support and encourage the Family Members to participate in cultural programming, assist Family Members in identifying and overcoming barriers to their participation, and connect them with the ACEH Outreach team as needed 

• Respond to emergencies, communicate with the House Manager and First Responders, and ensure the required follow-up paperwork is accurate and complete 

• Provide de-escalation and conflict resolution between Family Members when required 

• Provide access in and out of the building for FM's entry and exit of building. 

• Maintain cleanliness and sanitation of surfaces and shared spaces following guidelines and protocols in response to COVID-19 

• Ongoing janitorial duties 

• Assistance for food services and kitchen duties when needed 

• Participate in day-to-day home needs and activities 

• Actively establish relationships and trust with Family Members 

• Spend quality time and engage in day-to-day activities with Family Members 

• Always offer support to Family Members 

Availability Requirements

• Availability required for four (4) 12-hour shifts per month:
• Two (2) day shifts (7:00 AM – 7:00 PM)
• Two (2) night shifts (7:00 PM – 7:00 AM)
• Working a minimum of two (2) 12-hour shifts per month, provided work is available, in order to maintain casual employment status.

Qualifications and Education Requirements: 

• 1-year related experience working with vulnerable peoples and or providing care. Preference given to those who have worked with Indigenous peoples and have training/ education in relevant Indigenous post-secondary 

• Valid First Aid Certification 

• Consent to the Ministry of Justice Criminal Record Check for Working with Vulnerable Adults 

• Preferred Naloxone Overdose Training and Certification 

• Preferred Non-Violent Crisis Intervention Certification 

• Preferred Food Safe Certification 

• Experience or personal insights working cooperatively with people with disabilities, lived experience, and addictions are considered an asset. 

• Experience working with non-profit organizations, family support, social services, and Indigenous support services and programs is considered an asset. 

Preferred Skills 

• Progressive understanding of persistent mental illness, addictions, and other challenges and how these impact peoples overall health, wellbeing, and quality of life 

• Ability to work in a holistic, professional, and non-judgmental manner as you are working with a broad range of personalities, needs, cultures, lived experiences and abilities 

• Ability to effectively respond and adjust to unexpected events, assess high risk situations, problem-solve, provide crisis intervention, and manage conflict in a culturally supportive manner 

• Ability to work independently and effectively respond to and manage competing demands while adhering to deadlines 

• Effective written, electronic, and verbal communication skills to facilitate interprofessional collaborative practice, healthy and culturally safe environments, and a respectful workplace for community members, staff, guests, and volunteers 

• Use a harm reduction approach in addressing situations 

Are you someone who shares our commitment to lovingly supporting pregnant and newly parenting Indigenous women as a pathway to healing and to prevent homelessness? The Aboriginal Coalition to End Homelessness Society (ACEH) is in search of Perinatal Wellness Workers for its *NEW* 15-unit Culturally Supportive House named XEXE PAHLATSIS LELUM, offering 24/7 care to support prenatal and postnatal Indigenous women who are experiencing housing precarity and/or substance use. Perinatal Wellness Workers will work alongside the House Manager, Elder, Cook, Aunty, and Programs Coordinator to provide culturally supportive care in the areas of housing, food security, hygiene, substance use, recovery, mental health, wellness, employment, and more. They will assist in organizing on-site meals and programming to build a sense of community and more broadly provide wellness-related supports.

Our Vision: Our way is to care for all our people, from the youngest to the oldest. We are all one. Some of our people living away from home are suffering, isolated and homeless. We stand together to end homelessness.

JOB DETAILS

Position Type: Casual

Wage: $28.84 per hour (with a $2.06 night premium if scheduled between 11 pm and 7 am, bringing the wage up to $30.9 per hour). Casual employees receive an additional 10.64% in lieu of vacation and statutory holidays.

Location: XEXE PAHLATSIS LELUM on Fort Street, Victoria BC; and other ACEH sites as required.

Application Submission: You are required to submit a resume and cover letter that highlights Indigenous community/organization involvements, education, certification, demonstrated contract experience, and how your knowledge, skills, and abilities will support and contribute to the ACEH and our community through a cultural lens.

Applications missing this will automatically be screened out of the selection process.

This position is part of a Special Program under section 42 of the B.C. Human Rights Code. The Aboriginal Coalition to End Homelessness is committed to advancing equity through the exclusive hiring of self-identified women, with priority given to self-identified Indigenous women for the position of Perinatal Wellness Worker. 

DELIVERABLES 

• Build caring relationships with Family Members (program participants, residents).

• Support Family Members with move-ins and getting settled in their home. 

• Support Family Members when returning home from birthing, ensuring basic needs are met.

• Serve food during meal times and complete clean up.

• Provide child-minding in accordance with ACEH policy and procedures.

• Familiarize Family Members with various ACEH programming and guidelines for living communally.

• Maintain the safety and security of the building.

• Provide information to Family Members regarding income assistance, legal services, health issues, support for addictions, housing, parenting support, and other resources as needed.

• Act as helpers for the Elder and Cultural Facilitators during workshops and activities.

• Facilitate family and friend visits during established visiting hours.

• General upkeep of common areas including the Community Room, Elders Lounge, Family Visitations Lounge, office, hallways, bathrooms, storage, laundry room, patio, and more.

• Support Family Member attendance at on-site appointments with Nurse Practitioners, Physicians, Public Health Nurses, and counsellors; accompanying where requested.

• Support celebrations for milestones including births and birthdays. 

• Complete regular Wellness Checks to ensure safety of all Family Members.

• Connect Family Members to other community resources align with identified priorities to enhance care.

• When required, respond to overdose including Naloxone administration. 

• When required, respond to emergencies, liaising with the House Manager and First responders.

• When required, provide conflict resolution between Family Members using de escalation and crisis intervention best practices.

• When required, support the cook in prep and serving meals and refreshments.

• Uphold provincial child protection regulations including the Child, Family and Community Service Act (CFCSA) in collaboration with the House Manager.

• Periodically accompany Family Members to land-based healing day events at the direction of the House Manager.

• Help Family Members work toward their personal goals outlined in their Care Plans.

• Support the Family Members with essential wellness tasks including laundry, de-cluttering, and room cleaning.

• Participate in ongoing training and professional development opportunities.

• Log daily case management notes and incident reports in the ACEH’s Case Management Administration Systems (CAMS).

• Meet the physical demands of the position including deep cleaning, moving inventory, organizing, lifting heavy objects, etc.

• Perform other duties as required by the House Manager.

Qualifications: 

• Practical experience and personal insight working with Indigenous mothers and newborns.

• Combination of training and/or education in related field (i.e., Early Childhood Education).

• Demonstrated experience working non-judgementally with people with disabilities, lived experience, and who use substances.

• Required valid First Aid Certification.

• Required current Ministry of Justice Criminal Record Check for Working with Vulnerable Adults and Children.    

• Preferred Naloxone Overdose Training and Certification. 

• Preferred Non-Violent Crisis Intervention Certification. 

• Preferred Food Safe Certification.

• Preferred Knowledge of cultural practices and traditions related to birthing and child rearing.  

• Preferred Experience working with non-profit organizations, family support, social services, and Indigenous support services and programs.

Skills & Aptitudes

• Non-judgmental, respectful, compassionate, patient, and loving.

• Progressive understanding of persistent mental illness, addictions, and other challenges and how these impact people’s overall health, well-being, and quality of life 

• Proven ability to be highly self-motivated, demonstrated initiative and recommend changes when required to improve operations. 

• Ability to work in a holistic, professional, and non-judgmental manner as you are working with a broad range of personalities, needs, cultures, lived experiences and abilities 

• Ability to effectively respond and adjust to unexpected events, assess high risk situations, problem-solve, provide crisis intervention, and manage conflict in a culturally supportive manner 

• Ability to work independently and effectively respond to and manage competing demands while adhering to deadlines within a fast-paced environment 

• Effective written, electronic, and verbal communication skills to facilitate interprofessional collaborative practice, healthy and culturally safe environments, and a respectful workplace for community members, staff, guests and volunteers 

• Sound understanding of the intergenerational trauma that occurs as a result of government institutions as well as the history of Indigenous peoples in Canada. 

 
Working Conditions 

• Ability to use stairs 

• Ability to lift 30 pounds