• $31.50 per hour
• Employer-matched RRSP contributions of up to 5%
• 3 weeks of paid vacation annually (6% accrual, prorated)
• 5 paid sick days per year
• Additional sick leave accrued at 1 day per month
• 3 unpaid personal days per year
• Extended health and dental benefits

• Build respectful, culturally safe relationships with Family Members accessing CAIS services.
• Welcome and assist Family Members seeking program information, resources, and support.
• Respond to inquiries by phone and email and direct calls and requests appropriately.
• Provide practical support to Family Members, including assistance with basic needs such as bus tickets, groceries, government-issued identification, Status Card applications, clothing, rent, damage deposits, and other supports as funding permits.
• Provide referrals to emergency services, food banks, shelters, treatment programs, child and youth resources, and other community services as required.
• Support housing transitions and family reunification through a holistic, wraparound approach.

• Complete program intakes and maintain secure and accurate client files.
• Maintain timely and accurate case notes in CAMS.
• Assist Family Members with housing applications, rental subsidies, and supportive housing registry submissions.
• Support Family Members in navigating housing and community resources.
• Participate in team meetings and case management discussions as required.

• Coordinate and deliver monthly program calendars and community outreach initiatives.
• Organize and lead programming for Indigenous Street Family, including weekly meal preparation, distribution, and tracking.
• Support community-based programming and initiatives that promote connection, wellness, and cultural safety.
• Organize and/or provide transportation for family reunification, community programs, and land-based healing camps.

• Apply crisis intervention and de-escalation techniques when responding to conflict or challenging situations.
• Respond appropriately to emergencies using First Aid and Naloxone training.
• Support conflict resolution between Family Members when required.
• Maintain a safe, respectful, culturally supportive, and non-judgmental environment.
• Maintain compliance with ACEH policies, procedures, and applicable requirements.
• Perform other duties as assigned by the CAIS Manager.

• Valid Class 5 BC Driver’s Licence and access to a reliable vehicle.
• Successful completion of a Criminal Record Check through the Criminal Records Review Program as a condition of employment.
• Valid First Aid & CPR and Naloxone certification.
• Ability to work independently and in community-based environments.
• Ability to travel as required for family reunification, community programs, land-based healing camps, and other program activities.
• Ability to work Monday to Friday, 8:30 a.m. to 5:00 p.m.

• Diploma in Social Work, Healthcare, Business Administration, or a related field, or an equivalent combination of education and experience.
• Minimum two years of experience in social services, family support, community services, or a non-profit setting.
• Experience working with vulnerable populations, including individuals with disabilities, substance use experiences, and lived experience.
• Experience working with Indigenous peoples and understanding the impacts of colonization and intergenerational trauma.
• Experience supporting individuals with housing, homelessness, family reunification, or community-based services is an asset.
• Experience coordinating community programming, outreach initiatives, events, or other community-based activities is an asset.
• Non-Violent Crisis Intervention training is an asset.

• Strong understanding of intergenerational trauma and its impacts on Indigenous communities.
• Knowledge of Indigenous cultures, community-based approaches, and culturally safe practices.
• Ability to work in a holistic, culturally safe, trauma-informed, and non-judgmental manner.
• Strong crisis intervention, de-escalation, and conflict resolution skills.
• Strong relationship-building and communication skills.
• Ability to build respectful relationships with Family Members, community partners, and service providers.
• Ability to work independently, manage competing priorities, and respond effectively in a fast-paced environment.
• Strong organizational and time-management skills.
• Effective written, verbal, and electronic communication skills.
• Proficiency with Microsoft 365 and CAMS or other case management systems.
• Ability to maintain confidentiality, professional boundaries, accurate documentation, and secure records.
• Demonstrated commitment to culturally safe, Indigenous-led, and community-based approaches to support and wellness.

Physical Requirements

• Ability to safely lift, carry, push, and pull program supplies and materials as required.
• Ability to stand, walk, bend, and perform other physical activities required to support outreach, programming, meal preparation, and community events.
• Ability to lift up to 50 lbs as required.
• Ability to safely transport and handle supplies, food, equipment, and other program materials.

WHO WE ARE: The Aboriginal Coalition to End Homelessness (ACEH) has a vision to lead long-term, systemic change to better meet the needs of our people living away from home and experiencing homelessness. Our work is centered on the voices of Indigenous peoples who have shared their immediate needs, lived experiences, and perspectives on solutions. Through research and experience, we have learned that a culturally-supportive model of care is key, and strategies that include cultural supports provide better outcomes in terms of transitioning and sustaining housing for Indigenous people experiencing homelessness. Our goal is to build a culturally safe community and provide opportunities for reconnection to family and ancestral lands, culture, and tradition, to strengthen Indigenous identity and purpose.

Our Vision: Our way is to care for all our people, from the youngest to the oldest. We are all one. Some of our people living away from home are suffering, isolated and homeless. We stand together to end homelessness.

This position is open to all applicants. Preference will be given to qualified candidates with Indigenous ancestry. The ACEH values strength in diversity. As an inclusive employer that celebrates the gifts of all its employees, we encourage members of the 2SLGBTQQIA+ community to apply.

Job Details:

Position Type: Temporary Full-Time (40 hours per week)

Term: Temporary position till March 31, 2028.

Location: ACEH housing sites throughout Victoria, BC.

Start Date: Conditional on receiving a clearance letter through the Criminal Records Review Program.

Compensation: $31.50 per hour.

Union Dues: This position is included in the bargaining unit and requires union membership. For all hours worked at unionized sites, a deduction of 1.85% for union dues will be deducted in accordance with the Collective Agreement. 

Benefits: 

• Extended health, dental, and vision benefits
• Employer-matched RRSP (up to 5%)
• 3 weeks (15 days) paid vacation annually (6% accrual, pro-rated for part-time)
• 5 paid sick days per year
• Additional sick leave accrued at 1 day per month
• 3 unpaid personal days per year

Key Deliverables: 

• Build respectful, culturally supportive relationships with Indigenous Family Members preparing to transition into independent housing.
• Provide individualized, one-on-one support to Family Members by developing personal goal plans, transition plans, and ongoing action plans that promote housing stability and independence.
• Support Family Members in developing life skills including budgeting, banking, grocery shopping, cooking, household maintenance, tenancy responsibilities, bill payments, and navigating community services.
• Coordinate housing transitions by assisting with housing searches, move planning, packing, transportation, furniture and household set-up, and ongoing follow-up after move-in.
• Advocate for and accompany Family Members to appointments including medical visits, housing appointments, landlord meetings, and other community services.
• Connect Family Members with housing, employment, health, cultural, educational, financial, and community resources that support long-term success.
• Collaborate with House Managers, Cultural Mentors, Auntys, Elders, the CAIS team, and other ACEH programs to provide coordinated and culturally safe supports.
• Support Family Members in accessing cultural programming, land-based healing opportunities, family reunification, and connections to their home communities where appropriate.
• Maintain accurate case notes, documentation, goal plans, and participant records within the Case Management Administration System (CAMS).
• Monitor participant progress, evaluate outcomes, contribute to program reporting, and provide recommendations to support ongoing program development.
• Manage program resources and budgets related to participant supports, move-in supplies, cultural items, and basic household needs.
• Participate in mandatory meetings, training, and organizational initiatives while supporting continuous improvement of ACEH services.

Qualifications and Education Requirements

• Minimum one (1) year of related experience working with vulnerable populations, housing support, family support services, social services, or community-based programs.
• Experience working with Indigenous Peoples and marginalized populations.
• Experience working within non-profit organizations, housing programs, family support services, or homelessness services is considered an asset.
• Experience coordinating community initiatives, outreach, or engagement activities is considered an asset.
• Valid First Aid and CPR Certification is preferred.
• Valid BC Class 5 Driver's License and access to a reliable vehicle.
• Clearance Letter through the Ministry of Justice Criminal Records Review Program for working with vulnerable adults.

Preferred Skills and Abilities

• Progressive understanding of persistent mental illness, addictions, trauma, and other challenges and how these impact people's overall health, wellbeing, and quality of life.
• Ability to work holistically, professionally, trauma-informed, and non-judgmentally with a broad range of personalities, cultures, lived experiences, and abilities.
• Ability to effectively respond and adjust to unexpected events, assess high-risk situations, problem-solve, provide crisis intervention, and manage conflict in a culturally supportive manner.
• Ability to build trusting relationships and provide strengths-based, participant-centered support that promotes independence.
• Strong organizational and time-management skills with the ability to prioritize competing demands in a fast-paced environment.
• Effective written, electronic, and verbal communication skills to support collaborative practice and respectful, culturally safe environments.
• Demonstrated understanding of the impacts of colonization, Residential Schools, the Sixties Scoop, intergenerational trauma, and the history of Indigenous Peoples in Canada.
• Ability to maintain accurate documentation, use electronic case management systems, and contribute to program evaluation and reporting.

WHO WE ARE: The Aboriginal Coalition to End Homelessness (ACEH) has a vision to lead long-term, systemic change to better meet the needs of our people living away from home and experiencing homelessness. Our work is centered on the voices of Indigenous peoples who have shared their immediate needs, lived experiences, and perspectives on solutions. Through research and experience, we have learned that a culturally-supportive model of care is key, and strategies that include cultural supports provide better outcomes in terms of transitioning and sustaining housing for Indigenous people experiencing homelessness. Our goal is to build a culturally safe community and provide opportunities for reconnection to family and ancestral lands, culture, and tradition, to strengthen Indigenous identity and purpose.

Our Vision: Our way is to care for all our people, from the youngest to the oldest. We are all one. Some of our people living away from home are suffering, isolated and homeless. We stand together to end homelessness.

This position is open to all applicants. Preference will be given to qualified candidates with Indigenous ancestry. The ACEH values strength in diversity. As an inclusive employer that celebrates the gifts of all its employees, we encourage members of the 2SLGBTQQIA+ community to apply.

Job Details:

Position Type: Temporary Full-Time (40 hours per week)

Term: Temporary position to cover an extended leave.

Location: 1809 Douglas Street, Victoria, BC

Start Date: As soon as possible, conditional upon receiving a Clearance Letter through the Criminal Records Review Program.

Compensation: $69,680 annually ($33.50 per hour)

Benefits:

• Extended health, dental, and vision benefits effective from your first day of employment
• Employer-matched RRSP (up to 5%)
• 3 weeks (15 days) paid vacation annually (6% accrual)
• 5 paid sick days per year
• Additional sick leave accrued at 1 day per month

• 3 unpaid personal days per year

Key Deliverables:

• Lead and oversee all aspects of ACEH's Indigenous Community-Based Justice Program, including prevention, diversion, Gladue Aftercare, and community reintegration initiatives for Indigenous adults and youth.
• Provide leadership, supervision, mentorship, and operational support to the Justice team, including Justice Navigators, Youth Justice staff, Elder Mentors, and contract positions.
• Develop, oversee, and support Gladue Aftercare case management, healing plans, participant advocacy, and culturally appropriate service delivery.
• Build and maintain collaborative relationships with BC Corrections, Crown Counsel, Indigenous Court Workers, Victoria Police Department, community organizations, and other justice system partners.
• Advocate for Indigenous participants by supporting access to culturally relevant services, traditional healing, health care, housing, education, employment, and other community resources.
• Promote restorative justice principles and support alternative measures, diversion opportunities, and culturally appropriate sentencing recommendations.
• Maintain accurate case files, documentation, participant records, statistics, financial tracking, and program reporting requirements.
• Monitor program outcomes, evaluate program effectiveness, identify opportunities for continuous improvement, and provide updates and recommendations to senior leadership.
• Support the development and implementation of healing plans and follow-up supports before and after sentencing.
• Ensure the Justice Program operates in accordance with ACEH policies, funding requirements, and applicable legislation while maintaining participant confidentiality.
• Work collaboratively with Elders, Knowledge Keepers, community partners, and internal ACEH programs to strengthen culturally safe supports for Indigenous Family Members.

• Participate in mandatory meetings, training, community engagement activities, and other duties as required

Qualifications and Education Requirements

• Post-secondary diploma or degree in Criminal Justice, Social Work, Human Services, or a related field.
• Minimum two (2) years of experience working within justice services, social services, or a related field, or an equivalent combination of education and experience.
• Minimum two (2) years of supervisory or management experience.
• Minimum three (3) years of administrative or human services experience, including progressive responsibility for program coordination or service delivery.
• Demonstrated knowledge of the Canadian justice system, Criminal Code, restorative justice principles, diversion processes, and relevant provincial and federal legislation.
• Experience in program development, delivery, administration, and evaluation.
• Experience working with Indigenous Peoples and demonstrated knowledge of Indigenous cultures, traditions, and community supports.
• Valid BC Driver's License and reliable vehicle.
• Clearance Letter through the Criminal Records Review Program (CRRP) for working with vulnerable adults

Preferred Skills and Abilities

• Progressive understanding of the impacts of colonization, Residential Schools, the Sixties Scoop, systemic racism, intergenerational trauma, and the overrepresentation of Indigenous Peoples within the justice system.
• Demonstrated leadership, supervision, coaching, and team development skills.
• Ability to work holistically, professionally, trauma-informed, and non-judgmentally with individuals experiencing complex barriers.
• Strong knowledge of restorative justice, Gladue principles, Indigenous-led justice initiatives, and culturally grounded healing practices.
• Ability to build collaborative relationships with justice partners, government agencies, Elders, Knowledge Keepers, and community organizations.
• Excellent written, verbal, electronic, and interpersonal communication skills.
• Strong organizational skills with the ability to manage multiple priorities, deadlines, and competing operational demands.
• Ability to maintain accurate documentation, prepare reports, and analyze program outcomes.

• Ability to work independently while contributing positively as part of a multidisciplinary team.

WHO WE ARE: The Aboriginal Coalition to End Homelessness (ACEH) has a vision to lead long-term, systemic change to better meet the needs of our people living away from home and experiencing homelessness. Our work is centered on the voices of Indigenous peoples who have shared their immediate needs, lived experiences, and perspectives on solutions.

Through research and experience, we have learned that a culturally-supportive model of care is key, and strategies that include cultural supports provide better outcomes in terms of transitioning and sustaining housing for Indigenous people experiencing homelessness. Our goal is to build a culturally safe community and provide opportunities for reconnection to family and ancestral lands, culture, and tradition, to strengthen Indigenous identity and purpose.

Our Vision: Our way is to care for all our people, from the youngest to the oldest. We are all one. Some of our people living away from home are suffering, isolated and homeless. We stand together to end homelessness.

This position is open to all applicants. Preference will be given to qualified candidates with Indigenous ancestry. The ACEH values strength in diversity. As an inclusive employer that celebrates the gifts of all its employees, we encourage members of the 2SLGBTQQIA+ community to apply.

Job Details:

Position Type: Full-Time

Location: Victoria, BC (travel throughout Greater Victoria and surrounding areas is required)

Start Date: Conditional on receiving a clearance letter through the Criminal Records Review Program.

Compensation: $28.35 per hour.

Union Dues: This position is included in the bargaining unit and requires union membership. For all hours worked at unionized sites, a deduction of 1.85% for union dues will be deducted in accordance with the Collective Agreement.

Benefits:

• Employer-matched RRSP (up to 5%)
• 3 weeks (15 days) paid vacation annually (6% accrual, pro-rated for part-time)
• 5 paid sick days per year
• Additional sick leave accrued at 1 day per month
• 3 unpaid personal days per year

Key Deliverables:

• Coordinate and support all aspects of ACEH's Land-Based Healing camps and cultural programming, including planning, logistics, participant recruitment, scheduling, transportation, accommodations, meals, equipment, and supplies.
• Build respectful, culturally supportive relationships with Indigenous Family Members participating in Land-Based Healing programming and provide ongoing outreach before and after camps.
• Coordinate participant intakes, pre-camp assessments, and care planning in collaboration with the Registered Nurse and Land-Based Healing Manager.
• Attend day camps, overnight camps, and cultural events while providing support, wellness monitoring, and responding appropriately to emergencies.
• Transport Family Members to and from Land-Based Healing camps and community events using ACEH vehicles.
• Support camp operations including shopping, meal planning, packing, camp set-up, cooking, inventory management, camp take-down, and replacement of equipment and supplies.
• Facilitate ongoing participant check-ins, debrief talking circles, and follow-up supports following Land-Based Healing activities.
• Support cultural programming, community gatherings, and gardening initiatives at ACEH housing sites, including House of Courage, SPAKEN House, Youth House, and Sacred Cradle House.
• Maintain accurate participant documentation, care plans, case notes, and program records within the Case Management Administration System (CAMS).
• Coordinate administrative functions including event calendars, SharePoint resources, invitations, promotional materials, email communications, and reporting requirements.
• Collaborate with internal programs, Elders, Cultural Mentors, healthcare professionals, and community partners to ensure culturally safe and holistic supports for Family Members.
• Participate in mandatory meetings, training, and organizational initiatives while supporting continuous improvement of the Land-Based Healing program.

Qualifications and Education Requirements

• Demonstrated experience planning, coordinating, and delivering programs within a fast-paced environment requiring strong organizational and problem-solving skills.

• Valid BC Class 5 Driver's License.

• Food Safe Certification. 

• Minimum 1 year of related experience working with vulnerable peoples and/or providing care. Preference will be given to applicants who have worked with Indigenous peoples and have relevant Indigenous post-secondary education and/or training. 

• Valid First Aid and CPR Certification. Wilderness First Aid Certification is considered an asset.

• Consent to a Ministry of Justice Criminal Record Check for Working with Vulnerable Adults. 

• Naloxone Overdose Training and Certification considered an asset. 

• Non-Violent Crisis Intervention (NVCI) Certification considered an asset. 

• Experience or personal insight working cooperatively with people with disabilities, lived experience, mental health challenges, and addictions is considered an asset. 

• Experience working within non-profit organizations, family support services, social services, and Indigenous support programs is considered an asset. 

Preferred Skills and Abilities

• Demonstrated experience building respectful relationships and working collaboratively with Indigenous Peoples, Elders, Knowledge Keepers, and community partners.

• Progressive understanding of persistent mental illness, addictions, trauma, and other challenges and how these impact people’s overall health, wellbeing, and quality of life. 

• Understanding of the impacts of colonization, Residential Schools, the Sixties Scoop, and other oppressive systems affecting Indigenous peoples in Canada.

• Ability to work in a holistic, professional, trauma-informed, and non-judgmental manner with a broad range of personalities, cultures, lived experiences, and abilities. 

• Ability to effectively respond and adjust to unexpected events, assess high-risk situations, problem-solve, provide crisis intervention, and manage conflict in a culturally supportive manner. 

• Ability to work independently, prioritize competing demands, and maintain strong organizational and time-management skills. 

• Strong written, electronic, and verbal communication skills to support collaborative practice and respectful, culturally safe environments for Family Members, staff, guests, and volunteers. 

• Ability to apply a harm reduction approach when responding to complex situations and supporting Family Members.

• Flexibility to work evenings, weekends, overnight camps, and respond to changing operational needs. 

• Ability to support program planning, reporting, logistics, and administrative functions while maintaining accurate documentation and records. 

Are you a person who is passionate about working with Indigenous Peoples experiencing homelessness and is interested in providing culturally supportive and safe models of care? The Aboriginal Coalition to End Homelessness Society (ACEH) is seeking Support Workers to work with the Indigenous Street Community and support those who recently transitioned into culturally supportive housing. 

WHO WE ARE: The Aboriginal Coalition to End Homelessness (ACEH) has a vision to lead long-term, systemic change to better meet the needs of our people living away from home and experiencing homelessness. Our work is centered on the voices of Indigenous peoples who have shared their immediate needs, lived experiences, and perspectives on solutions. Through research and experience, we have learned that a culturally-supportive model of care is key, and strategies that include cultural supports provide better outcomes in terms of transitioning and sustaining housing for Indigenous people experiencing homelessness. Our goal is to build a culturally safe community and provide opportunities for reconnection to family and ancestral lands, culture, and tradition, to strengthen Indigenous identity and purpose.

Our Vision: Our way is to care for all our people, from the youngest to the oldest. We are all one. Some of our people living away from home are suffering, isolated and homeless. We stand together to end homelessness.

Application Submission: You are required to submit a resume and cover letter that highlights Indigenous ancestry, Indigenous community/organization involvements, education, certification, relevant experience, and how your knowledge, skills, and abilities will support and contribute to the ACEH and our community through a cultural lens. Applications missing this will be automatically screened out of the selection process. Applications will be received until positions are filled. Only qualified candidates will be shortlisted and interviewed.

This position is open to all applicants. Preference will be given to qualified candidates with Indigenous ancestry. The ACEH values strength in diversity. As an inclusive employer that celebrates the gifts of all its employees, we encourage members of the 2SLGBTQQIA+ community to apply.

Job Details:

Position Type: Part-time / Casual

Current Available Lines:
• SPAKEN House – Part-Time Day Line – Saturdays and Sundays from 7:00 AM to 7:00 PM (24 hours per week)

Location: Victoria, BC

Start Date: Conditional on receiving a clearance letter through the Criminal Records Review Program.

Compensation: $28.84 per hour PLUS $2.06 per hour night shift premium for hours worked between 11:00 PM and 7:00 AM.

Union Dues: This position is included in the bargaining unit and requires union membership. For all hours worked at unionized sites, a deduction of 1.85% for union dues will be deducted in accordance with the Collective Agreement.

Benefits: 
For positions working 24+ hours per week:
• Employer-matched RRSP (up to 5%)
• 3 weeks (15 days) paid vacation annually (6% accrual, pro-rated for part-time)
• 5 paid sick days per year
• Additional sick leave accrued at 1 day per month
• 3 unpaid personal days per year
For casual positions:
• 10.64% in lieu of vacation pay, statutory holiday pay, and benefits
• 5 paid sick days per calendar year
• 3 unpaid personal days per calendar year 

Casual Availability Requirements:
Casual employees are required to maintain the following minimum availability:
• Availability for four (4) 12-hour shifts per month, including: 
o Two (2) day shifts (7:00 AM – 7:00 PM) 
o Two (2) night shifts (7:00 PM – 7:00 AM) 
• Casual employees must work a minimum of two (2) 12-hour shifts per month, where work is available, in order to maintain active casual employment status.

Key Deliverables: 
• Build respectful, culturally supportive relationships with Family Members.
• Provide one-on-one support, wellness checks, referrals, advocacy, and crisis intervention support for Indigenous family members experiencing housing instability, substance use, mental health, and other complex barriers.
• Maintain the safety, cleanliness, and day-to-day operations of ACEH housing sites, including completing building checks, wellness checks, cleaning duties, and documentation.
• Respond to emergencies, overdoses, conflict, and high-risk situations using trauma-informed, de-escalation, and harm reduction approaches.
• Support Family Members with goal setting, life skills, cultural programming, and connection to community resources and ACEH programs.
• Complete case notes, incident reports, and shift documentation in CAMS and communicate effectively during shift exchanges and team meetings.
• Support communal living expectations and contribute to maintaining a respectful, safe, and welcoming environment for Family Members, guests, Elders, and staff.
• Participate in mandatory meetings, training, and organizational initiatives including cultural and land-based healing opportunities.
• Support meal preparation, house activities, and other operational tasks as required.
• Work collaboratively across multiple ACEH housing programs and locations based on operational needs.

Qualifications and Education Requirements
• Minimum 1 year of related experience working with vulnerable peoples and/or providing care. Preference will be given to applicants who have worked with Indigenous peoples and have relevant Indigenous post-secondary education and/or training. 
• Valid First Aid and CPR Certification. 
• Consent to a Ministry of Justice Criminal Record Check for Working with Vulnerable Adults. 
• Naloxone Overdose Training and Certification considered an asset. 
• Non-Violent Crisis Intervention (NVCI) Certification considered an asset. 
• Food Safe Certification considered an asset. 
• Experience or personal insight working cooperatively with people with disabilities, lived experience, mental health challenges, and addictions is considered an asset. 
• Experience working within non-profit organizations, family support services, social services, and Indigenous support programs is considered an asset. 

Preferred Skills and Abilities
• Progressive understanding of persistent mental illness, addictions, trauma, and other challenges and how these impact people’s overall health, wellbeing, and quality of life. 
• Ability to work in a holistic, professional, trauma-informed, and non-judgmental manner with a broad range of personalities, cultures, lived experiences, and abilities. 
• Ability to effectively respond and adjust to unexpected events, assess high-risk situations, problem-solve, provide crisis intervention, and manage conflict in a culturally supportive manner. 
• Ability to work independently, prioritize competing demands, and maintain strong organizational and time-management skills. 
• Strong written, electronic, and verbal communication skills to support collaborative practice and respectful, culturally safe environments for Family Members, staff, guests, and volunteers. 
• Ability to apply a harm reduction approach when responding to complex situations and supporting Family Members.

As the Registered Social Worker, you will serve as the clinical case management lead for Sacred Cradle House, working alongside Family Members, Elders, healthcare providers, and child welfare partners to provide comprehensive assessments, individualized service planning, advocacy, and ongoing support. As the primary clinical resource for staff navigating complex family, safety, and child welfare situations, you will help ensure Indigenous women and their children receive culturally safe, family-centred services while navigating housing, wellness, parenting, and child welfare systems.

Working from a strengths-based, rights-based, and family-preservation approach, you will advocate to keep mothers and children together wherever it is safe to do so while supporting long-term healing, stability, and self-determination.

Who We Are: We are a non-profit, registered charity and culturally supportive housing provider dedicated to supporting First Nations, Inuit, and Métis peoples experiencing or at risk of homelessness. Our work is Indigenous-led and governed and centers the voices of our Indigenous Street Community, whom we refer to as our Family Members.

Through building partnerships locally and across Vancouver Island, we identify and address systemic barriers, share knowledge and resources, and provide Indigenized harm reduction, cultural support services, housing, and community-based wellness programming.

Our Vision: Our way is to care for all our people, from the youngest to the oldest. We are all one. Some of our people living away from home are suffering, isolated and homeless. We stand together to end homelessness.

Application Submission: You are required to submit a resume and cover letter that highlights  First Nations, Inuit, and Metis ancestry, community/organization involvements, education, certification, demonstrated contract experience, and how your knowledge, skills, and abilities will support and contribute to the ACEH and our community through a cultural lens.

Applications missing this will be automatically screened out of the selection process.

ACEH exists to serve Indigenous women and families. Preference will be given to qualified Indigenous applicants and to women, consistent with ACEH’s mandate and the special program provisions of the BC Human Rights Code (s. 42). 

Applications will be received until positions are filled. Only qualified candidates will be shortlisted and interviewed.

Job Details

JOB DETAILS: 

Position Type: Casual.

Location: This position may be scheduled across multiple ACEH housing sites located in Victoria, BC.

Wage: $30.28 per hour (with a $2.06 night premium if scheduled between 11 pm and 7 am). Casual employees receive an additional 10.64% in lieu of vacation and statutory holidays.

For all hours worked at unionized sites, union dues will be deducted in accordance with the Collective Agreement.

About the Role: 

• Provide one-on-one support, including regular wellness checks for the Family Members 

• Provide group support, advocacy, mentorship, and navigating resources for the Family Members 

• Support and encourage the Family Members to participate in cultural programming, assist Family Members in identifying and overcoming barriers to their participation, and connect them with the ACEH Outreach team as needed 

• Respond to emergencies, communicate with the House Manager and First Responders, and ensure the required follow-up paperwork is accurate and complete 

• Provide de-escalation and conflict resolution between Family Members when required 

• Provide access in and out of the building for FM's entry and exit of building. 

• Maintain cleanliness and sanitation of surfaces and shared spaces following guidelines and protocols in response to COVID-19 

• Ongoing janitorial duties 

• Assistance for food services and kitchen duties when needed 

• Participate in day-to-day home needs and activities 

• Actively establish relationships and trust with Family Members 

• Spend quality time and engage in day-to-day activities with Family Members 

• Always offer support to Family Members 

Availability Requirements

• Availability required for four (4) 12-hour shifts per month:
• Two (2) day shifts (7:00 AM – 7:00 PM)
• Two (2) night shifts (7:00 PM – 7:00 AM)
• Working a minimum of two (2) 12-hour shifts per month, provided work is available, in order to maintain casual employment status.

Qualifications and Education Requirements: 

• 1-year related experience working with vulnerable peoples and or providing care. Preference given to those who have worked with Indigenous peoples and have training/ education in relevant Indigenous post-secondary 

• Valid First Aid Certification 

• Consent to the Ministry of Justice Criminal Record Check for Working with Vulnerable Adults 

• Preferred Naloxone Overdose Training and Certification 

• Preferred Non-Violent Crisis Intervention Certification 

• Preferred Food Safe Certification 

• Experience or personal insights working cooperatively with people with disabilities, lived experience, and addictions are considered an asset. 

• Experience working with non-profit organizations, family support, social services, and Indigenous support services and programs is considered an asset. 

Preferred Skills 

• Progressive understanding of persistent mental illness, addictions, and other challenges and how these impact peoples overall health, wellbeing, and quality of life 

• Ability to work in a holistic, professional, and non-judgmental manner as you are working with a broad range of personalities, needs, cultures, lived experiences and abilities 

• Ability to effectively respond and adjust to unexpected events, assess high risk situations, problem-solve, provide crisis intervention, and manage conflict in a culturally supportive manner 

• Ability to work independently and effectively respond to and manage competing demands while adhering to deadlines 

• Effective written, electronic, and verbal communication skills to facilitate interprofessional collaborative practice, healthy and culturally safe environments, and a respectful workplace for community members, staff, guests, and volunteers 

• Use a harm reduction approach in addressing situations 

Are you a self-starter with a passion for preparing nutritious meals and supporting Indigenous communities through culturally supportive care? The Aboriginal Coalition to End Homelessness Society (ACEH) is seeking a Cook to support Family Members by creating healthy, welcoming, and culturally rooted meal experiences within our Culturally Supportive Housing program.

WHO WE ARE:
The Aboriginal Coalition to End Homelessness (ACEH) has a vision to lead long-term, systemic change to better meet the needs of our people living away from home and experiencing homelessness. Our work is centered on the voices of Indigenous peoples who have shared their immediate needs, lived experiences, and perspectives on solutions. Through research and experience, we have learned that a culturally supportive model of care is key, and strategies that include cultural supports provide better outcomes in terms of transitioning and sustaining housing for Indigenous people experiencing homelessness. Our goal is to build a culturally safe community and provide opportunities for reconnection to family and ancestral lands, culture, and tradition, to strengthen Indigenous identity and purpose.

Our Vision:
Our way is to care for all our people, from the youngest to the oldest. We are all one. Some of our people living away from home are suffering, isolated, and homeless. We stand together to end homelessness.

Application Submission:
You are required to submit a resume and cover letter that highlights Indigenous ancestry, Indigenous community/organization involvements, education, certification, relevant experience, and how your knowledge, skills, and abilities will support and contribute to the ACEH and our community through a cultural lens. Applications missing this will be automatically screened out of the selection process. Applications will be received until the position is filled. Only qualified candidates will be shortlisted and interviewed.

This position is open to all applicants. Preference will be given to qualified candidates with Indigenous ancestry. The ACEH values strength in diversity. As an inclusive employer that celebrates the gifts of all its employees, we encourage members of the 2SLGBTQQIA+ community to apply.

Job Details:

• Position Type: Part-Time (24 hours per week)
• Schedule: Monday, Tuesday, and Friday from 9:00 AM to 5:30 PM
• Location: 833 Hillside Avenue, Victoria, BC
• Start Date: Conditional on receiving a clearance letter through the Criminal Records Review Program

Compensation:

• $27.81 per hour

Union Dues:
This position is included in the bargaining unit and requires union membership. For all hours worked at unionized sites, union dues will be deducted in accordance with the Collective Agreement.

Benefits:
For positions working 24+ hours per week:

• Employer-matched RRSP (up to 5%)
• Vacation accrued at 6% in accordance with the Collective Agreement
• 5 paid sick days per year
• Additional sick leave accrued at 1 day per month
• 3 unpaid personal days per year

• Prepare 3 meals per day to be served at times as outlined by the Kitchen and Garden Manager (as well as snacks and refreshments to be served throughout the evening) 
• Keep the kitchen clean, sanitary, and safe, following all health and safety guidelines
• Work with the House Manager to budget and project for supplies and food
• Maintain respectful, effective, open, and honest communication with the Family Members, co-workers, and Manager
• Model effective and appropriate communication with Family Members and co-workers
• Actively participate in all staff development and training sessions
• Work within the constraints of a limited food budget
• Create meals with food boxes that come weekly with varying produce, dairy, and protein products
• Focus on nutritious, healthy food while highlighting traditional ingredients and techniques
• Safely prepare food while working with different allergies, food sensitivities and restrictions
• Work with our food suppliers for orders, requests, and deals
• Maintain all standards of Personal Protective Equipment during COVID-19
• Performs other related duties as requested 

• Ability to multitask and push multiple projects to completion simultaneously
• Understanding of the intergenerational trauma that occurs because of colonization, Residential Schools, Sixties Scoop, and other oppressive systems as well as the history of Indigenous peoples in Canada 
• Ability to work in a holistic, professional, and non-judgmental manner as you are working with a broad range of personalities, needs, cultures, lived experiences and abilities. 

YOUTH CARE HOME: In 2023, ACEH opened the first Culturally Supportive Care Home in the Greater Victoria Area for Indigenous youth (ages 12-19) in the care of Surrounded by Cedar Child & Family Services with lived experience of homelessness, substance use, and/or exploitation. This program will provide 24/7 care, supporting youths’ physical, mental, emotional, and spiritual health. Support will include three (3) meals per day; nutrition and care planning; Elder and Aunty/Uncle support; land-based healing; health and wellness programming; life skills mentorship; hygiene and clothing support; connection with community services and events; cultural and family connection; and much more. With over 60% of local unhoused Indigenous youth having experience with the foster care system, this program is critical in preventing adult homelessness through cultural and community connections. 

JOB SUMMARY: Reporting to the Youth Care Home Manager, the Youth Care Worker will provide a safe, non-judgmental, warm family space where Indigenous youth can develop a strong sense of Indigenous self-identity and purpose. They will also provide support across various areas, including cooking, cleaning, mentorship, transportation, programming, and property maintenance to ensure the youth are well cared for and supported in their development toward adulthood. 

Available Casual Role

Wage: $30.28 per hour. Additional $2.06 top-up applies to hours worked between 11:00 PM and 7:00 AM.

Start Date: Conditional on satisfactory caregiver screening. 

Benefits for casual positions:

• 10.64% in lieu of vacation pay, statutory holiday pay, and benefits

• 5 paid sick days per calendar year

• 3 unpaid personal days per calendar year

Location: Saanich BC 

KEY RESPONSIBILITIES

      Ensure the safety and well-being of all youth in the program during night hours. 

      Enforce curfew and visitation policies and procedures. 

      Support youth with meeting goals outlined in their Care Plan: Educational, Financial, Employment, Familial, Cultural, Housing, Skills, Knowledge, Nutrition, and Substance Use. 

      Provide transportation to the hospital, community events, land-based healing, social events, youth cultural drop-in program at the Quadra Office, family visits etc. as required. 

      Upkeep of the property, including regular cleaning, mowing the lawn, shoveling the driveway, inventory, washing dishes, etc. 

      Plan and deliver weekly social evening activities. 

      Actively participate in all mandatory staff meetings and training sessions.

      Support the ACEH’s value of being a good neighbour. This includes building relationships, being respectful at all times, and minimizing disturbances (i.e., noise, parking issues)

      Outreach as needed to support the safety of all youth.  

      Provide conflict resolution between youth when required.

      Respond to emergencies in accordance with established policies and procedures (i.e., restraint use); communicate with appropriate staff, nurses, and First Responders. 

      Record case notes, incident reports, and other relevant information in the CAMS database in a timely manner. 

      Report to the designated contact at Surrounded by Cedar Child & Family Services as prescribed by the Community Care & Assisted Living Act (i.e., illness, administration of Naloxone, reportable incident etc.)

      Follow safety and security protocols with regular drills and briefings provided to all youth.  

      Medication administration and monitoring, in accordance with policies and procedures established by the Medication Safety and Advisory Committee. Please note this will only occur once the home is a Licensed Care Facility and that training will be provided for this function once it is in place.  

      Performs other related duties as requested.

REQUIREMENTS

·       Required post-secondary education and/or related training (i.e., Child and Youth Care, Social Services, Health Care Aide). Education and credentials will be valued only as much as work experience.  

·       Required caregiver screening by the Ministry of Child & Family Services’ Hub. Screening submission will include at a minimum, Consent for Disclosure of Criminal Record Information and Consent for Prior Contact Form. 

·       Required Valid First Aid and CPR from a course that meets the requirements of Schedule C. 

·       Required Naloxone Overdose Training from a certified healthcare professional.

·       Required Foodsafe Level 1 Equivalent.

·       A valid driver’s license, insurance, driver’s abstract, and dependable vehicle are required.

·       Preferred Non-Violent Crisis Intervention Certification.

·       Compliance with BC’s Immunization and TB Control programs.

·       Three references: work-related from the past three years.

·       Experience or personal insights working cooperatively with Indigenous youth with lived experience and addictions considered an asset.

·       Experience working with non-profit organizations, family support, social services, and Indigenous support services considered an asset.

Skills and Abilities

·       Upholds a positive and encouraging demeanor, demonstrating flexibility and reliability.

·       Possesses excellent verbal communication and organizational skills.

·       Demonstrates the ability to work independently, take initiative, and collaborate effectively within a team.

·       Ability to work collaboratively as part of a team.

·       Proficient in using computers. 

·       Ability to deal professionally, effectively, and non-judgmentally with people with lived experience.

·       Holds a progressive understanding of mental health challenges, chronic alcoholism, substance use, and addictions, recognizing their impacts on overall health, well-being, and quality of life.

·       Demonstrated knowledge and understanding of the intergenerational trauma that occurs as a result of colonization and the residue of the Indian Act, Residential Schools, Sixties Scoop, and other oppressive systems and structures.

ADDITIONAL INFORMATION

WHO WE ARE: The Aboriginal Coalition to End Homelessness (ACEH) has a vision to lead long-term, systemic change to better meet the needs of our people living away from home and experiencing homelessness. Our work is centered on the voices of Indigenous peoples who have shared their immediate needs, lived experiences, and perspectives on solutions. Through research and experience, we have learned that a culturally-supportive model of care is key, and strategies that include cultural supports provide better outcomes in terms of transitioning and sustaining housing for Indigenous people experiencing homelessness. Our goal is to build a culturally safe community and provide opportunities for reconnection to family and ancestral lands, culture, and tradition, to strengthen Indigenous identity and purpose. 

CAER HOME TEAM: House Manager, Elder(s), Aunty/Uncle, Outreach Worker, Youth Programs Manager, Land-Based Healing Manager, HR, Director of Housing Operations, Executive Director

This Youth Care Worker will be required to work within a fast-paced, often changing and sometimes stressful environment. There will be instances when the Youth Care Worker must work with youth in crises. Flexibility is key. The ability to function independently under pressure while managing situations, including emergencies, is an ongoing expectation. A thorough understanding of personal self-care and self-management will be necessary, and applicants need to pre-assess their ability to work 12-hour shifts under these circumstances.

ACEH is an Indigenous-led, non-profit housing provider dedicated to supporting First Nations, Inuit, and Métis peoples experiencing or at risk of homelessness. Our work centers cultural safety, Indigenized harm reduction, and community-driven solutions.

Our Vision: Our way is to care for all our people, from the youngest to the oldest. We are all one. Some of our people living away from home are suffering, isolated and homeless. We stand together to end homelessness.

Job Details:

Position Type: Part-Time

Start Date: Contingent on receiving a Clearance Letter through the Criminal Record Check Review Program

Compensation and Benefits:

• $32.84–$42.79 per hour
• 6% vacation pay (banked)
• Five (5) paid sick days per calendar year, plus additional sick leave credits accrued monthly
• 5% RRSP employer matching
• 100% employer-paid extended health benefits after successful completion of the probationary period

About the Role:
As an LPN, you will play a key role in supporting the health, wellness, and stability of Family Members across ACEH housing sites. This includes clinical care, outreach, and collaboration with our Registered Nurse (RN), internal teams and external service providers to ensure wrap-around support.

Key Responsibilities:

• Build trusting, holistic relationships with Family Members through compassionate, non-judgmental engagement
• Provide nursing care and health assessments, including monitoring physical and mental health
• Administer and support medication management within scope of practice, including documentation and monitoring outcomes
• Collaborate with support workers to assess needs and coordinate wellness checks
• Work with internal teams and external partners to provide coordinated, wrap-around care in the community
• Provide harm reduction support, health education, and guidance related to substance use, chronic conditions and overall wellbeing
• Support case management and advocacy, including navigating healthcare systems and community resources
• Respond to medical emergencies, including overdose response, and liaise with EHS and site leadership
• Maintain accurate and timely clinical documentation
• Provide crisis intervention, de-escalation, and conflict resolution support
• Support participation in cultural programming as it relates to health and wellness
• Contribute to maintaining a safe and healthy living environment, including infection prevention and control

Qualifications & Requirements:

Required:

• Current Licensed Practical Nurse (LPN) registration with the BC College of Nurses and Midwives (BCCNM)
• Minimum of two (2) years of nursing experience, preferably working with vulnerable populations
• Current CPR (C) and Standard First Aid certification
• Ability to complete a Criminal Record Check for working with vulnerable adults

Preferred:

• Experience working with Indigenous peoples and/or relevant Indigenous education or training
• Naloxone Overdose Prevention Training
• Non-Violent Crisis Intervention (NVCI) Certification
• Food Safe Certification
• Experience in harm reduction, mental health, and substance use care
• Experience working in non-profit, housing, or community-based healthcare settings

Preferred Skills and Abilities:

• Strong understanding of mental health, substance use, and complex care needs 
• Ability to provide holistic, culturally safe, and non-judgmental care 
• Experience in clinical assessment, critical thinking, and health care decision-making  
• Ability to manage competing priorities and work both independently and collaboratively 
• Strong communication and documentation skills to support interdisciplinary care 
• Commitment to trauma-informed practice understanding harm reduction.