• Extended Health and Dental Benefits
• Employer-matched RRSP contributions up to 5%
• 3 weeks (15 days) paid vacation annually (6% accrual, pro-rated for part-time)
• 5 paid sick days per year
• Additional sick leave accrued at 1 day per month
• 3 unpaid personal days per year

• Build trusting, respectful, and consistent relationships with Family Members and work alongside them to identify their strengths, goals, needs, priorities, and existing supports.
• Develop individualized case plans with Family Members based on their identified goals and priorities, including goal planning, safety planning, family wellness, housing, health, parenting, and transition planning.
• Manage an active caseload, providing consistent case management, advocacy, service coordination, and follow-up.
• Coordinate formal and informal supports around each Family Member, including family, cultural and community supports, healthcare, child and family services, housing, mental wellness and substance use services, income and benefits, legal services, parenting supports, education, and employment.
• Support Family Members to understand their options, make informed decisions, navigate complex systems, and advocate for themselves.
• Provide outreach and accompaniment to appointments, meetings, case conferences, and community services as required.
• Regularly review case plans with Family Members and their supports, identify barriers or changing needs, and adjust plans as required.

• Serve as a primary liaison with MCFD, Indigenous Child and Family Service Agencies, and Delegated Aboriginal Agencies.
• Support Family Members to understand child welfare processes, expectations, plans, rights, and available advocacy and legal resources.
• Attend case conferences, family meetings, planning meetings, mediation, and other child welfare meetings alongside Family Members as required.
• Advocate alongside Family Members for culturally safe and family-centred approaches that prioritize prevention, family preservation, and reunification wherever possible and appropriate.
• Support Family Members to develop and work toward prevention, safety, reunification, and family plans while ensuring their voices, goals, strengths, culture, and identified supports remain central to planning.

• Coordinate wraparound planning with Family Members, Key Workers, the Sacred Cradle House team, and formal and informal supports.
• Build and maintain collaborative relationships with healthcare providers, Indigenous organizations, child and family services, housing providers, legal and advocacy services, and other community partners.
• Facilitate and participate in case conferences and collaborative planning meetings.
• Follow up on identified actions, referrals, and service needs.
• Identify gaps and systemic barriers impacting Family Members and advocate for timely, accessible, coordinated, and culturally safe responses.

• Support Family Members to identify and work toward long-term housing and stability goals.
• Assist Family Members with housing applications, referrals, and related processes.
• Work collaboratively with ACEH housing and transition supports and external housing providers to support Family Members in securing appropriate long-term housing.
• Develop transition plans with Family Members that identify the cultural, family, community, health, housing, and professional supports they will need following their transition from Sacred Cradle House.
• Lead discharge and transition planning in collaboration with the Transitions Coordinator.
• Coordinate warm transitions to ongoing community-based services and supports to promote continuity of care.

• Maintain accurate, timely, objective, respectful, and strengths-based case documentation in CAMS in accordance with ACEH policies and privacy requirements.
• Ensure case plans, safety plans, goals, referrals, case conferences, significant case management activities, progress, and follow-up needs are documented and kept current.
• Ensure documentation reflects the Family Member's own words and perspective.
• Communicate and collaborate with Key Workers and the Sacred Cradle House team to ensure relevant case planning information is understood and incorporated into day-to-day support.
• Meet regularly with the House Manager to review caseload priorities, Family Member progress, emerging needs, barriers, and outstanding follow-up.
• Participate in staff meetings, case reviews, collaborative planning, training, program evaluation, and reporting as required.

• Post-secondary degree or diploma in Social Work, Child and Youth Care, Psychology, Counselling, Indigenous Studies, Human Services, or another related health or human-services field; or
• A minimum of three (3) years of recent, relevant, and direct experience in case management, wraparound services, family support, or a comparable direct-service role.
• Experience supporting Indigenous women and families and an understanding of the impacts of colonization, residential schools, intergenerational trauma, systemic racism, and child welfare involvement.
• Experience supporting individuals and families navigating complex systems, including housing, healthcare, mental wellness, substance use, child welfare, income assistance, and community services.
• Experience supporting pregnant and parenting women, infants, and families is strongly preferred.
• Knowledge of MCFD, Indigenous Child and Family Service Agencies, and child welfare processes affecting Indigenous families is strongly preferred.
• Experience with strengths-based case management, wraparound support, harm reduction, trauma-informed practice, and family-centred approaches.
• Valid First Aid Certification.
• Satisfactory Criminal Record Check for working with vulnerable adults and children.
• Valid Class 5 driver's licence.

• Naloxone Overdose Training.
• Non-Violent Crisis Intervention Certification.
• Experience in perinatal support or doula training.

• Compassionate, respectful, patient, and non-judgmental approach to supporting Indigenous women, children, and families.
• Strong understanding of culturally safe, women-centred, child-focused, family-oriented, strengths-based, and harm-reduction approaches.
• Strong case management, advocacy, communication, relationship-building, organization, and problem-solving skills.
• Understanding of mental wellness, problematic substance use, and the impacts of personal, intergenerational, and historical trauma.
• Ability to develop individualized plans alongside Family Members and coordinate formal, informal, cultural, family, and community supports around their identified goals.
• Ability to navigate complex systems and advocate effectively alongside Family Members.
• Ability to work collaboratively within an interdisciplinary team and independently with limited supervision.
• Ability to manage an active caseload, competing priorities, changing needs, and critical timelines while maintaining consistent follow-through.
• Strong written communication and case documentation skills.
• Ability to maintain professional boundaries while providing warm, respectful, relationship-based support.
• Commitment to culturally safe, family-centred, and decolonized approaches to service delivery.

• Working in a residential environment with changing Family Member and program needs.
• Regular attendance at appointments, case conferences, family meetings, and community services.
• Travel to other ACEH locations and community partner sites as required.
• Managing competing priorities and an active caseload in a fast-paced environment.
• Working collaboratively with Family Members, Elders, staff, healthcare providers, Indigenous organizations, child and family services, and community partners.
• Walking up and down four flights of stairs regularly.
• Lifting and carrying items weighing up to 30 pounds.

The Aboriginal Coalition to End Homelessness Society (ACEH) is seeking Family Wellness Workers to support First Nations, Inuit, and Métis women and their children living at Xexe Pahlatsis Lelum (Sacred Cradle House).

WHO WE ARE

The Aboriginal Coalition to End Homelessness Society (ACEH) has a vision to lead long-term, systemic change to better meet the needs of Indigenous people living away from home and experiencing homelessness. Our work is centered on the voices, lived experiences, and perspectives of Indigenous peoples.

Through culturally supportive care, ACEH works to create safe and welcoming spaces where Indigenous people can reconnect with family, culture, community, and ancestral lands.

OUR VISION

Our way is to care for all our people, from the youngest to the oldest. We are all one. Some of our people living away from home are suffering, isolated and homeless. We stand together to end homelessness.

APPLICATION SUBMISSION

Please submit a resume and cover letter highlighting your Indigenous ancestry, involvement with an Indigenous community or organization, experience working with new mothers and/or babies, education, certifications, and other relevant experience. Your cover letter should also describe how your knowledge, skills, and abilities would support and contribute to ACEH and the community through a cultural lens.

This position is part of a Special Program under section 42 of the B.C. Human Rights Code. The Aboriginal Coalition to End Homelessness is committed to advancing equity through the exclusive hiring of self-identified women, with priority given to self-identified Indigenous women for the position of Family Wellness Worker.

Applications will be accepted until the positions are filled. Only qualified candidates will be shortlisted for an interview.

ABOUT THE ROLE

The Family Wellness Worker provides culturally supportive, wholistic care to First Nations, Inuit, and Métis women and their children living at Sacred Cradle House.

While the role supports women throughout pregnancy, birth, and the postnatal period, the focus extends to the broader wellbeing of mothers, babies, and young children throughout their stay.

Family Wellness Workers work alongside women and children throughout the ordinary rhythms of daily life. This includes sharing meals, spending time in common spaces, supporting parenting, participating in programming, and helping create the trusting relationships that make Sacred Cradle House feel like a home.

This is a relationship-based support role. A warm, consistent, and caring presence is an important part of creating safety and trust for women and families who may have experienced institutions where they felt watched, assessed, or reported on.

The focus of the role will naturally change throughout the day. Daytime and evening shifts prioritize relationships, family support, shared meals, programming, and community life. Overnight shifts provide greater opportunity for documentation, preparing the home for the following day, and more substantial housekeeping while remaining available to residents.

JOB DETAILS

Position Type: Full-time, Part-time, Casual

Location: Victoria, BC

Compensation: 30.28 per hour (with a nighttime premium of $2.06, applicable for hours worked between 11 pm to 7 am) 

Start Date:  Conditional on receiving a clearance letter through the Criminal Records Review Program.

Scheduling: The available positions follow a two-week rotating schedule. Applicants should review both Week 1 and Week 2 schedules carefully when applying.

Current Available Full-time/ Part-Time Schedules: 

1. D3

Week 1: Saturday–Sunday, 7:00 a.m.–3:15 p.m.

Week 2: Friday–Saturday–Sunday, 7:00 a.m.–3:15 p.m.

2. N/A2

Week 1: Monday to Friday, 11:00 p.m.–7:15 a.m.

Week 2: Monday to Thursday, 3:00 p.m.–11:15 p.m.

3. A1 

Week 1: Saturday–Sunday, 3:00 p.m.–11:15 p.m.

Week 2: Friday–Saturday–Sunday, 3:00 p.m.–11:15 p.m.

4. A2 

Week 1: Saturday–Sunday, 3:00 p.m.–11:15 p.m.

Week 2: Friday–Saturday–Sunday, 3:00 p.m.–11:15 p.m.

5. N2

Week 1: Saturday–Sunday, 11:00 p.m.–7:15 a.m.

Week 2: Saturday–Sunday, 11:00 p.m.–7:15 a.m.

BENEFITS

For positions working 24+ hours per week:

• Extended Health and Dental Benefits
• Employer-matched RRSP contributions up to 5%
• 3 weeks (15 days) paid vacation annually (6% accrual, pro-rated for part-time)
• 5 paid sick days per year
• Additional sick leave accrued at 1 day per month
• 3 unpaid personal days per year

For casual positions:

• 10.64% in lieu of vacation pay, statutory holiday pay, and benefits
• 5 paid sick days per calendar year
• 3 unpaid personal days per calendar year

Casual Availability Requirements

Casual employees are required to maintain the following minimum availability:

• Availability for four (4) shifts per month, including:
• Two (2) day shifts
• Two (2) night shifts
• Casual employees must work a minimum of 24 hours per month, where work is available, in order to maintain active casual employment status.

KEY RESPONSIBILITIES

• Build strong, caring, and trusting relationships with women and children throughout daily life at Sacred Cradle House.
• Serve as a key worker for assigned women, getting to know their goals, circumstances, and support needs and helping coordinate their day-to-day support.
• Ensure commitments made to women are followed through, including referrals and connections to appropriate services and supports.
• Provide consistent and familiar support to assigned women and communicate important follow-up needs with the team during shift handoffs.
• Help women feel welcome and at home when they arrive and support them as they transition out of Sacred Cradle House.
• Support women with the everyday care of their babies and young children as needed, including bathing, diapering, comforting, safe sleep, feeding, storing milk, and age-appropriate routines, while supporting the mother's confidence and independence.
• Support women with basic needs such as nutrition, hygiene, and identification.
• Encourage and support participation in cultural, social, recreational, and life-skills programming.
• Share meals and time in the kitchen and common areas as a natural part of relationship-building and support.
• Support women in accessing resources aligned with their goals, including income assistance, health care, family reunification, counselling, parenting supports, and other community resources.
• Contribute to a calm, welcoming, and culturally grounded home environment.
• Conduct regular and respectful wellness checks to support the safety of women, babies, and children.
• Respond to emergencies and overdoses, including administering Naloxone and responding to infant emergencies and CPR needs.
• Support conflict resolution through respectful and culturally supportive de-escalation.
• Immediately report to a supervisor any reasonable belief that a baby is experiencing or at risk of abuse or neglect.
• Complete daily logs, case notes, wellness records, incident reports, and other documentation in clear, factual, and non-judgmental language.
• Maintain assigned women's records in CAMS and ensure documentation reflects the woman's own words and perspective.
• Communicate relevant information directly with the incoming shift to support continuity of care.
• Maintain the cleanliness, safety, organization, and welcoming feel of the house and common areas.
• Complete housekeeping, organizing, and other operational tasks as required.
• Participate in team meetings, training, cultural opportunities, and other organizational initiatives.
• Perform other related duties as required.

QUALIFICATIONS AND EDUCATION

• Practical experience and personal insight working with Indigenous mothers and newborns.
• Experience working with Indigenous communities, non-profit organizations, and/or social services.
• Training or education in a related field, such as Early Childhood Education, community social services, or a related discipline, is an asset.
• A combination of lived experience and relevant training is valued.
• Valid First Aid and CPR Certification.
• Satisfactory Criminal Record Check for working with vulnerable adults and children.
• Naloxone training or willingness to obtain training.

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to work holistically, professionally, and non-judgmentally with people from a broad range of cultures, backgrounds, lived experiences, needs, and abilities.
• Familiarity with cultural practices and traditions related to birthing, parenting, and child-rearing.
• Understanding of the impacts of colonization, residential schools, the Sixties Scoop, and the child welfare system on Indigenous families.
• Understanding of intergenerational trauma and its impact on health, wellbeing, parenting, and family relationships.
• Ability to build trusting relationships through consistency, kindness, and respectful communication.
• Ability to respond calmly to unexpected and high-risk situations.
• Ability to provide crisis intervention and manage conflict in a culturally supportive manner.
• Understanding of mental health, substance use, and their impacts on individuals and families.
• Ability to maintain appropriate professional boundaries while providing warm, relationship-based support.
• Strong communication and documentation skills.
• Ability to maintain clear, factual, and non-judgmental records.
• Ability to work independently and as part of a collaborative team.
• Ability to prioritize competing needs and respond to changing circumstances within the house.
• Commitment to providing consistent and reliable support across all shifts.
• Ability to work respectfully alongside women, children, Elders, Family Members, staff, and community partners.

PHYSICAL REQUIREMENTS

• This is an active, floor-based role requiring regular movement throughout the house and common areas. Employees must be able to:
• Walk up and down four flights of stairs as required.
• Safely lift and carry items weighing up to 50 lbs.
• Safely perform lifting, crouching, bending, kneeling, and other movements required to support the operation and cleanliness of the house.
• Participate in cleaning, organizing, stocking, and other physical tasks as required.
• Remain active and present throughout the house and common areas for extended periods.

The Aboriginal Coalition to End Homelessness Society (ACEH) is seeking a YEK’AUTW (Place of Hope) Justice Life Skills Instructor to facilitate cultural, recreational, and life skills programming for Family Members participating in the YEK’AUTW program.

The Justice Life Skills Instructor will facilitate two weekly evening sessions focused on practical life skills, empowerment, cultural connection, recreation, and community participation. This role will work closely with the YEK’AUTW Justice Team and ACEH housing teams to create meaningful opportunities for Family Members to build skills, strengthen relationships, and support their goals.

WHO WE ARE

The Aboriginal Coalition to End Homelessness (ACEH) has a vision to lead long-term, systemic change to better meet the needs of our people living away from home and experiencing homelessness.

Our work is centered on the voices of Indigenous peoples who have shared their immediate needs, lived experiences, and perspectives on solutions. Through research and experience, we have learned that a culturally-supportive model of care is key, and strategies that include cultural supports provide better outcomes in terms of transitioning and sustaining housing for Indigenous people experiencing homelessness. Our goal is to build a culturally safe community and provide opportunities for reconnection to family and ancestral lands, culture, and tradition, to strengthen Indigenous identity and purpose.

Our Vision: Our way is to care for all our people, from the youngest to the oldest. We are all one. Some of our people living away from home are suffering, isolated and homeless. We stand together to end homelessness.

APPLICATION SUBMISSION

You are required to submit a resume and cover letter that highlights Indigenous ancestry, Indigenous community/organization involvements, education, certification, relevant experience, and how your knowledge, skills, and abilities will support and contribute to ACEH and our community through a cultural lens. Applications missing this information will be automatically screened out of the selection process.

Applications will be received until the position is filled. Only qualified candidates will be shortlisted and interviewed.

This position is open to all applicants. Preference will be given to qualified candidates with Indigenous ancestry. The ACEH values strength in diversity. As an inclusive employer that celebrates the gifts of all its employees, we encourage members of the 2SLGBTQQIA+ community to apply.

JOB DETAILS

Location: ACEH Office – 1809 Douglas Street, Victoria, BC; designated event locations; and other ACEH locations as directed

Travel: Required

Position Type: Part-Time

Hours: 10 hours per week

Compensation: $32.45 per hour

This position is included in the bargaining unit and requires union membership. Union dues will be deducted in accordance with the Collective Agreement.

Position Overview

The YEK’AUTW Justice Life Skills Instructor facilitates two weekly evening sessions for Family Members involved in the justice system. The role focuses on creating welcoming and culturally supportive opportunities for participants to develop practical life skills, build confidence and independence, strengthen relationships, and connect with culture and community.

The Instructor will plan and facilitate activities based on the needs and interests of Family Members, while working collaboratively with the YEK’AUTW Justice Team and ACEH Housing teams.

KEY DELIVERABLES

• Organize and facilitate two weekly Life Skills training sessions for the YEK’AUTW cohort.
• Facilitate evening programming at SPAKEN House and House of Courage, providing opportunities for participants to engage in cooking, empowerment, recreation, socialization, budgeting, crafts, and team-building activities.
• Develop and facilitate programming focused on practical life skills, including:
• Financial literacy: budgeting, banking, and managing finances.
• Daily living: cooking, cleaning, grocery shopping, and home safety.
• Personal hygiene and health: physical health, grooming, and navigating health care systems.
• Social and interpersonal skills: communication, conflict resolution, and relationship building.
• Community participation: using public transit and navigating community resources.
• Cultural exploration: connection to culture, Elders, community, and reunification.
• Empowerment: fostering independence, self-esteem, self-advocacy, and social skills.
• Work collaboratively with the YEK’AUTW Team and House Managers to develop a monthly event calendar and promotional materials for Family Members and the Indigenous Street Community.
• Collaborate with the Justice Team to encourage and support Family Member participation in weekly sessions.
• Coordinate one cultural, land-based, or recreational social event per quarter.
• Develop a quarterly work plan outlining planned programming, activities, and anticipated expenses.
• Support programming that is culturally supportive, trauma-informed, inclusive, and responsive to the needs and interests of Family Members.
• Build respectful and meaningful relationships with participants and create a welcoming environment for learning, connection, and participation.
• Work collaboratively with ACEH staff, Elders, community partners, and other program supports as required.
• Other duties as required.

QUALIFICATIONS AND EXPERIENCE

• Demonstrated experience facilitating workshops, group programming, or educational activities.
• Experience coordinating activities, events, or community-based programming.
• Experience working with Indigenous peoples and/or communities is considered an asset.
• Experience working with individuals who have experienced homelessness, involvement with the justice system, mental health challenges, substance use, or other complex barriers is considered an asset.
• Experience facilitating cultural, recreational, wellness, or life skills programming is considered an asset.
• Knowledge of community resources and supports is considered an asset.

REQUIREMENTS

• Willing and able to complete a Criminal Record Check through the Ministry of Justice for working with vulnerable adults and youth.
• Valid BC Driver’s Licence.
• Access to a dependable working vehicle.
• Ability and willingness to travel to designated event locations and other ACEH locations as required.

KNOWLEDGE, SKILLS AND ABILITIES

• Progressive understanding of persistent mental illness, addictions, trauma, and other challenges and how these impact people's overall health, well-being, and quality of life.
• Ability to work holistically, professionally, and non-judgmentally with a broad range of personalities, needs, cultures, lived experiences, and abilities.
• Ability to effectively respond and adjust to unexpected events, assess high-risk situations, problem-solve, provide crisis intervention, and manage conflict in a culturally supportive manner.
• Ability to work independently and effectively manage competing demands while adhering to deadlines in a fast-paced environment.
• Understanding of the intergenerational trauma experienced by Indigenous peoples as a result of colonization, Residential Schools, the Sixties Scoop, and other oppressive systems, as well as the history of Indigenous peoples in Canada.
• Ability to facilitate engaging, respectful, and inclusive group activities.
• Strong interpersonal and relationship-building skills.
• Ability to create a supportive environment that encourages participation, confidence, independence, and self-advocacy.
• Strong organizational skills, including the ability to coordinate programming, schedules, supplies, and events.
• Strong verbal and written communication skills.
• Ability to adapt programming to meet the diverse needs, interests, and abilities of participants.
• Ability to work collaboratively with the YEK’AUTW Team, Housing teams, Elders, Family Members, and community partners.
• Ability to incorporate cultural learning, connection, and community into programming in a respectful manner.
• Ability to model and encourage positive communication, conflict resolution, teamwork, and healthy relationship-building.
• Ability to work in a culturally supportive, trauma-informed, and non-judgmental manner.

YOUTH CARE HOME: In 2023, ACEH opened the first Culturally Supportive Care Home in the Greater Victoria Area for Indigenous youth (ages 12-19) in the care of Surrounded by Cedar Child & Family Services with lived experience of homelessness, substance use, and/or exploitation. This program will provide 24/7 care, supporting youths’ physical, mental, emotional, and spiritual health. Support will include three (3) meals per day; nutrition and care planning; Elder and Aunty/Uncle support; land-based healing; health and wellness programming; life skills mentorship; hygiene and clothing support; connection with community services and events; cultural and family connection; and much more. With over 60% of local unhoused Indigenous youth having experience with the foster care system, this program is critical in preventing adult homelessness through cultural and community connections. 

JOB SUMMARY: Reporting to the Youth Care Home Manager, the Youth Care Worker will provide a safe, non-judgmental, warm family space where Indigenous youth can develop a strong sense of Indigenous self-identity and purpose. They will also provide support across various areas, including cooking, cleaning, mentorship, transportation, programming, and property maintenance to ensure the youth are well cared for and supported in their development toward adulthood. 

Hours of Work: Saturdays and Sundays 7 AM to 7 PM

Wage: $30.28 per hour.

Start Date: Conditional on satisfactory caregiver screening. 

Benefits for positions working 24 hours per week:

• Extended Health and Dental Benefits

• Employer-matched RRSP (up to 5%)

• 3 weeks (15 days) paid vacation annually (6% accrual, pro-rated for part-time)

• 5 paid sick days per year

• Additional sick leave accrued at 1 day per

Location: Saanich BC 

KEY RESPONSIBILITIES

      Ensure the safety and well-being of all youth in the program during night hours. 

      Enforce curfew and visitation policies and procedures. 

      Support youth with meeting goals outlined in their Care Plan: Educational, Financial, Employment, Familial, Cultural, Housing, Skills, Knowledge, Nutrition, and Substance Use. 

      Provide transportation to the hospital, community events, land-based healing, social events, youth cultural drop-in program at the Quadra Office, family visits etc. as required. 

      Upkeep of the property, including regular cleaning, mowing the lawn, shoveling the driveway, inventory, washing dishes, etc. 

      Plan and deliver weekly social evening activities. 

      Actively participate in all mandatory staff meetings and training sessions.

      Support the ACEH’s value of being a good neighbour. This includes building relationships, being respectful at all times, and minimizing disturbances (i.e., noise, parking issues)

      Outreach as needed to support the safety of all youth.  

      Provide conflict resolution between youth when required.

      Respond to emergencies in accordance with established policies and procedures (i.e., restraint use); communicate with appropriate staff, nurses, and First Responders. 

      Record case notes, incident reports, and other relevant information in the CAMS database in a timely manner. 

      Report to the designated contact at Surrounded by Cedar Child & Family Services as prescribed by the Community Care & Assisted Living Act (i.e., illness, administration of Naloxone, reportable incident etc.)

      Follow safety and security protocols with regular drills and briefings provided to all youth.  

      Medication administration and monitoring, in accordance with policies and procedures established by the Medication Safety and Advisory Committee. Please note this will only occur once the home is a Licensed Care Facility and that training will be provided for this function once it is in place.  

      Performs other related duties as requested.

REQUIREMENTS

·       Required post-secondary education and/or related training (i.e., Child and Youth Care, Social Services, Health Care Aide). Education and credentials will be valued only as much as work experience.  

·       Required caregiver screening by the Ministry of Child & Family Services’ Hub. Screening submission will include at a minimum, Consent for Disclosure of Criminal Record Information and Consent for Prior Contact Form. 

·       Required Valid First Aid and CPR from a course that meets the requirements of Schedule C. 

·       Required Naloxone Overdose Training from a certified healthcare professional.

·       Required Foodsafe Level 1 Equivalent.

·       A valid driver’s license, insurance, driver’s abstract, and dependable vehicle are required.

·       Preferred Non-Violent Crisis Intervention Certification.

·       Compliance with BC’s Immunization and TB Control programs.

·       Three references: work-related from the past three years.

·       Experience or personal insights working cooperatively with Indigenous youth with lived experience and addictions considered an asset.

·       Experience working with non-profit organizations, family support, social services, and Indigenous support services considered an asset.

Skills and Abilities

·       Upholds a positive and encouraging demeanor, demonstrating flexibility and reliability.

·       Possesses excellent verbal communication and organizational skills.

·       Demonstrates the ability to work independently, take initiative, and collaborate effectively within a team.

·       Ability to work collaboratively as part of a team.

·       Proficient in using computers. 

·       Ability to deal professionally, effectively, and non-judgmentally with people with lived experience.

·       Holds a progressive understanding of mental health challenges, chronic alcoholism, substance use, and addictions, recognizing their impacts on overall health, well-being, and quality of life.

·       Demonstrated knowledge and understanding of the intergenerational trauma that occurs as a result of colonization and the residue of the Indian Act, Residential Schools, Sixties Scoop, and other oppressive systems and structures.

ADDITIONAL INFORMATION

WHO WE ARE: The Aboriginal Coalition to End Homelessness (ACEH) has a vision to lead long-term, systemic change to better meet the needs of our people living away from home and experiencing homelessness. Our work is centered on the voices of Indigenous peoples who have shared their immediate needs, lived experiences, and perspectives on solutions. Through research and experience, we have learned that a culturally-supportive model of care is key, and strategies that include cultural supports provide better outcomes in terms of transitioning and sustaining housing for Indigenous people experiencing homelessness. Our goal is to build a culturally safe community and provide opportunities for reconnection to family and ancestral lands, culture, and tradition, to strengthen Indigenous identity and purpose. 

CAER HOME TEAM: House Manager, Elder(s), Aunty/Uncle, Outreach Worker, Youth Programs Manager, Land-Based Healing Manager, HR, Director of Housing Operations, Executive Director

This Youth Care Worker will be required to work within a fast-paced, often changing and sometimes stressful environment. There will be instances when the Youth Care Worker must work with youth in crises. Flexibility is key. The ability to function independently under pressure while managing situations, including emergencies, is an ongoing expectation. A thorough understanding of personal self-care and self-management will be necessary, and applicants need to pre-assess their ability to work 12-hour shifts under these circumstances.

The Aboriginal Coalition to End Homelessness Society (ACEH) is seeking a Culturally Aligned Integrated Support (CAIS) Island-Wide Development Manager to support the continued development, implementation, and evaluation of the CAIS program across Vancouver Island.

The Island-Wide Development Manager provides leadership and supportive oversight to the Culturally Aligned Integrated Support teams in Victoria, Port Alberni, and Port Hardy, while contributing to ACEH’s broader Island-wide mission to prevent and reduce homelessness through culturally supportive approaches. 

The position oversees multiple contracts and budgets contributing to CAIS, including those associated with the Canadian BC Housing Benefit (CBCHB), Supported Rental Supplement Program (SRSP), Island Health, and the Ministry of Social Development and Poverty Reduction. Beyond program oversight, the role supports research, evaluation, knowledge development, and meaningful community engagement to strengthen CAIS’ impact and inform ACEH’s Island-wide work. Success requires strong leadership, relationship-building, program development, compliance, data collection and analysis, and the ability to translate community knowledge and evidence into responsive programs and systems change.

WHO WE ARE

The Aboriginal Coalition to End Homelessness Society (ACEH) has a vision to lead long-term, systemic change to better meet the needs of our people living away from home and experiencing homelessness.

Our work is centered on the voices of Indigenous peoples who have shared their immediate needs, lived experiences, and perspectives on solutions. Through research and experience, we have learned that culturally supportive models of care are key to achieving better outcomes in transitioning to and sustaining housing.

Our goal is to build culturally safe communities and provide opportunities for reconnection to family and ancestral lands, culture, and tradition, strengthening Indigenous identity and purpose.

Our Vision: Our way is to care for all our people, from the youngest to the oldest. We are all one. Some of our people living away from home are suffering, isolated and homeless. We stand together to end homelessness.

APPLICATION SUBMISSION

Applicants are required to submit a resume and cover letter outlining their relevant education, experience, knowledge, skills, and abilities. Applicants are encouraged to highlight their experience working with Indigenous communities and organizations, experience in housing or homelessness services, program development, systems improvement, data analysis, and partnership development.

Please describe how your experience and approach would support and contribute to ACEH and our community through a cultural lens.

Applications missing a resume and cover letter will not be considered.

This position is open to all applicants. Preference will be given to qualified candidates with Indigenous ancestry. ACEH values strength in diversity and, as an inclusive employer that celebrates the gifts of all its employees, encourages members of the 2SLGBTQQIA+ community to apply.

JOB DETAILS

Location: 1809 Douglas Street, Victoria, BC 

Travel: Required throughout Vancouver Island

Position Type: Full-Time, Temporary

Term: Temporary position to cover an employee on an extended leave

Salary: $72,800 – $83,200 annually

KEY RESPONSIBILITIES

Program Development & Implementation

• Support CAIS teams across Victoria, Port Alberni, and Port Hardy. 
• Recruit, onboard, supervise, and support the CAIS Port Hardy Manager. 
• Lead cross-site team meetings, supporting shared learning, planning, problem-solving, and alignment. 
• Identify emerging challenges, streamline processes, and support effective program delivery. 
• Implement recommendations from the final CAIS report. 

Contracts, Budget & Compliance 

• Oversee CAIS contracts, budgets, deliverables, MOUs, and reporting requirements. 
• Maintain contract overviews, consolidated budgets, reporting schedules, and key deliverables. 
• Monitor expenditures, timelines, invoices, and reporting requirements. 
• Support implementation of funder policies and requirements, including quarterly Island Health reporting. 

Research, Evaluation & Knowledge Development 

• Lead research, evaluation, and knowledge development that strengthen CAIS and advance ACEH’s Island-wide mission. 
• Analyze program and community data to identify trends, outcomes, needs, and opportunities. 
• Oversee CAIS data quality and reporting through CAMS and Housing Connections. 
• Develop resources that support Family Members with housing navigation and private-market tenancy. 
• Develop capacity-building resources for First Nations and urban Indigenous organizations. 
• Prepare grant applications aligned with ACEH’s strategic and Island-wide priorities. 

Community Engagement & Partnerships 

• Build and maintain relationships with First Nations, Indigenous organizations, community partners, and service providers across Vancouver Island. 
• Support community and Nation engagement, training, and relationship-building across the three Tribal Regions. 
• Strengthen local and Island-wide collaboration to improve responses to Indigenous homelessness. 
• Co-host Collaborative Response Network meetings with the Executive Director and/or Associate Executive Director. 
• Support knowledge gathering and community engagement to inform ACEH’s 10-Year Housing Strategy. 

System & Organizational Support

• Maintain CAIS resources, tools, forms, and SharePoint systems. 
• Ensure program sites have current policies, procedures, and resources. 
• Support professional development for CAIS managers and teams. 
• Identify opportunities for innovation, partnership, funding, and systems change. 
• Participate in team meetings, organizational planning, and training. 
• Undertake other duties that support ACEH’s mission and strategic priorities. 

QUALIFICATIONS, EDUCATION & EXPERIENCE

• Bachelor’s degree in a relevant field such as Indigenous studies, Indigenous governance, social work, public health, public policy, community development, social sciences, health administration, or a related discipline; or an equivalent combination of education and experience. 
• Demonstrated experience in housing, homelessness, community development, program development, or related social services, with knowledge of local wrap-around supports. 
• Experience in research, evaluation, data analysis, project management, or systems improvement. 
• Demonstrated experience working with Indigenous-led organizations, First Nations, and/or Indigenous communities; experience working across urban, rural, and remote communities is an asset. 
• Experience managing contracts, budgets, reporting requirements, and/or funding agreements is an asset. 
• Knowledge of the BC housing and homelessness systems, including relevant provincial programs, policies, and community resources. 
• Experience building partnerships and facilitating community engagement, consultation, and collaborative planning. 
• Experience developing grants, reports, resources, or knowledge products is an asset. 
• Knowledge of Indigenous cultural safety, trauma-informed practice, and the impacts of colonization and intergenerational trauma. 
• Ability to travel regularly across Vancouver Island, including urban, rural, and remote communities.

KNOWLEDGE, SKILLS & ABILITIES

• Experience leading and developing programs across multiple sites or communities. 
• Strong understanding of Indigenous homelessness, housing, and culturally grounded service delivery. 
• Experience working respectfully and effectively with First Nations, Inuit, and Métis peoples, Nations, and Indigenous organizations. 
• Demonstrated ability to build and maintain strong community and organizational partnerships. 
• Experience with research, evaluation, data analysis, and translating findings into program improvements. 
• Strong understanding of program development, systems improvement, and change management. 
• Experience managing contracts, budgets, reporting requirements, and funder relationships. 
• Strong project management skills, including managing competing priorities and deadlines. 
• Excellent written and verbal communication skills, including report, grant, and resource development. 
• Ability to use data and community knowledge to identify trends, gaps, and opportunities for systems change. 
• Strong facilitation skills and ability to bring diverse perspectives together to support shared goals. 
• Ability to travel across Vancouver Island and work effectively across urban, rural, and remote communities. 
• Knowledge of housing systems, tenancy, and homelessness services is an asset. 
• Knowledge of trauma-informed and culturally safe approaches to supporting Indigenous peoples. 
• Ability to work collaboratively, navigate complexity, and respond thoughtfully to emerging challenges. 
• Ability to learn from and work alongside Indigenous leaders, Elders, Family Members, and community partners. 
• Ability to lead with humility, curiosity, accountability, and a non-judgmental approach. 

REQUIRED

• Willing and able to complete a Criminal Record Check through the Ministry of Justice for working with vulnerable adults and youth. 
• Valid BC Driver's License. 
• Access to a dependable working vehicle and business insurance.  
• Two professional references (no more than three years old). 

• $31.50 per hour
• Employer-matched RRSP contributions of up to 5%
• 3 weeks of paid vacation annually (6% accrual, prorated)
• 5 paid sick days per year
• Additional sick leave accrued at 1 day per month
• 3 unpaid personal days per year
• Extended health and dental benefits

• Build respectful, culturally safe relationships with Family Members accessing CAIS services.
• Welcome and assist Family Members seeking program information, resources, and support.
• Respond to inquiries by phone and email and direct calls and requests appropriately.
• Provide practical support to Family Members, including assistance with basic needs such as bus tickets, groceries, government-issued identification, Status Card applications, clothing, rent, damage deposits, and other supports as funding permits.
• Provide referrals to emergency services, food banks, shelters, treatment programs, child and youth resources, and other community services as required.
• Support housing transitions and family reunification through a holistic, wraparound approach.

• Complete program intakes and maintain secure and accurate client files.
• Maintain timely and accurate case notes in CAMS.
• Assist Family Members with housing applications, rental subsidies, and supportive housing registry submissions.
• Support Family Members in navigating housing and community resources.
• Participate in team meetings and case management discussions as required.

• Coordinate and deliver monthly program calendars and community outreach initiatives.
• Organize and lead programming for Indigenous Street Family, including weekly meal preparation, distribution, and tracking.
• Support community-based programming and initiatives that promote connection, wellness, and cultural safety.
• Organize and/or provide transportation for family reunification, community programs, and land-based healing camps.

• Apply crisis intervention and de-escalation techniques when responding to conflict or challenging situations.
• Respond appropriately to emergencies using First Aid and Naloxone training.
• Support conflict resolution between Family Members when required.
• Maintain a safe, respectful, culturally supportive, and non-judgmental environment.
• Maintain compliance with ACEH policies, procedures, and applicable requirements.
• Perform other duties as assigned by the CAIS Manager.

• Valid Class 5 BC Driver’s Licence and access to a reliable vehicle.
• Successful completion of a Criminal Record Check through the Criminal Records Review Program as a condition of employment.
• Valid First Aid & CPR and Naloxone certification.
• Ability to work independently and in community-based environments.
• Ability to travel as required for family reunification, community programs, land-based healing camps, and other program activities.
• Ability to work Monday to Friday, 8:30 a.m. to 5:00 p.m.

• Diploma in Social Work, Healthcare, Business Administration, or a related field, or an equivalent combination of education and experience.
• Minimum two years of experience in social services, family support, community services, or a non-profit setting.
• Experience working with vulnerable populations, including individuals with disabilities, substance use experiences, and lived experience.
• Experience working with Indigenous peoples and understanding the impacts of colonization and intergenerational trauma.
• Experience supporting individuals with housing, homelessness, family reunification, or community-based services is an asset.
• Experience coordinating community programming, outreach initiatives, events, or other community-based activities is an asset.
• Non-Violent Crisis Intervention training is an asset.

• Strong understanding of intergenerational trauma and its impacts on Indigenous communities.
• Knowledge of Indigenous cultures, community-based approaches, and culturally safe practices.
• Ability to work in a holistic, culturally safe, trauma-informed, and non-judgmental manner.
• Strong crisis intervention, de-escalation, and conflict resolution skills.
• Strong relationship-building and communication skills.
• Ability to build respectful relationships with Family Members, community partners, and service providers.
• Ability to work independently, manage competing priorities, and respond effectively in a fast-paced environment.
• Strong organizational and time-management skills.
• Effective written, verbal, and electronic communication skills.
• Proficiency with Microsoft 365 and CAMS or other case management systems.
• Ability to maintain confidentiality, professional boundaries, accurate documentation, and secure records.
• Demonstrated commitment to culturally safe, Indigenous-led, and community-based approaches to support and wellness.

Physical Requirements

• Ability to safely lift, carry, push, and pull program supplies and materials as required.
• Ability to stand, walk, bend, and perform other physical activities required to support outreach, programming, meal preparation, and community events.
• Ability to lift up to 50 lbs as required.
• Ability to safely transport and handle supplies, food, equipment, and other program materials.

WHO WE ARE: The Aboriginal Coalition to End Homelessness (ACEH) has a vision to lead long-term, systemic change to better meet the needs of our people living away from home and experiencing homelessness. Our work is centered on the voices of Indigenous peoples who have shared their immediate needs, lived experiences, and perspectives on solutions.

Through research and experience, we have learned that a culturally-supportive model of care is key, and strategies that include cultural supports provide better outcomes in terms of transitioning and sustaining housing for Indigenous people experiencing homelessness. Our goal is to build a culturally safe community and provide opportunities for reconnection to family and ancestral lands, culture, and tradition, to strengthen Indigenous identity and purpose.

Our Vision: Our way is to care for all our people, from the youngest to the oldest. We are all one. Some of our people living away from home are suffering, isolated and homeless. We stand together to end homelessness.

This position is open to all applicants. Preference will be given to qualified candidates with Indigenous ancestry. The ACEH values strength in diversity. As an inclusive employer that celebrates the gifts of all its employees, we encourage members of the 2SLGBTQQIA+ community to apply.

Job Details:

Position Type: Full-Time

Location: Victoria, BC (travel throughout Greater Victoria and surrounding areas is required)

Start Date: Conditional on receiving a clearance letter through the Criminal Records Review Program.

Compensation: $28.35 per hour.

Union Dues: This position is included in the bargaining unit and requires union membership. For all hours worked at unionized sites, a deduction of 1.85% for union dues will be deducted in accordance with the Collective Agreement.

Benefits:

• Employer-matched RRSP (up to 5%)
• 3 weeks (15 days) paid vacation annually (6% accrual, pro-rated for part-time)
• 5 paid sick days per year
• Additional sick leave accrued at 1 day per month
• 3 unpaid personal days per year

Key Deliverables:

• Coordinate and support all aspects of ACEH's Land-Based Healing camps and cultural programming, including planning, logistics, participant recruitment, scheduling, transportation, accommodations, meals, equipment, and supplies.
• Build respectful, culturally supportive relationships with Indigenous Family Members participating in Land-Based Healing programming and provide ongoing outreach before and after camps.
• Coordinate participant intakes, pre-camp assessments, and care planning in collaboration with the Registered Nurse and Land-Based Healing Manager.
• Attend day camps, overnight camps, and cultural events while providing support, wellness monitoring, and responding appropriately to emergencies.
• Transport Family Members to and from Land-Based Healing camps and community events using ACEH vehicles.
• Support camp operations including shopping, meal planning, packing, camp set-up, cooking, inventory management, camp take-down, and replacement of equipment and supplies.
• Facilitate ongoing participant check-ins, debrief talking circles, and follow-up supports following Land-Based Healing activities.
• Support cultural programming, community gatherings, and gardening initiatives at ACEH housing sites, including House of Courage, SPAKEN House, Youth House, and Sacred Cradle House.
• Maintain accurate participant documentation, care plans, case notes, and program records within the Case Management Administration System (CAMS).
• Coordinate administrative functions including event calendars, SharePoint resources, invitations, promotional materials, email communications, and reporting requirements.
• Collaborate with internal programs, Elders, Cultural Mentors, healthcare professionals, and community partners to ensure culturally safe and holistic supports for Family Members.
• Participate in mandatory meetings, training, and organizational initiatives while supporting continuous improvement of the Land-Based Healing program.

Qualifications and Education Requirements

• Demonstrated experience planning, coordinating, and delivering programs within a fast-paced environment requiring strong organizational and problem-solving skills.

• Valid BC Class 5 Driver's License.

• Food Safe Certification. 

• Minimum 1 year of related experience working with vulnerable peoples and/or providing care. Preference will be given to applicants who have worked with Indigenous peoples and have relevant Indigenous post-secondary education and/or training. 

• Valid First Aid and CPR Certification. Wilderness First Aid Certification is considered an asset.

• Consent to a Ministry of Justice Criminal Record Check for Working with Vulnerable Adults. 

• Naloxone Overdose Training and Certification considered an asset. 

• Non-Violent Crisis Intervention (NVCI) Certification considered an asset. 

• Experience or personal insight working cooperatively with people with disabilities, lived experience, mental health challenges, and addictions is considered an asset. 

• Experience working within non-profit organizations, family support services, social services, and Indigenous support programs is considered an asset. 

Preferred Skills and Abilities

• Demonstrated experience building respectful relationships and working collaboratively with Indigenous Peoples, Elders, Knowledge Keepers, and community partners.

• Progressive understanding of persistent mental illness, addictions, trauma, and other challenges and how these impact people’s overall health, wellbeing, and quality of life. 

• Understanding of the impacts of colonization, Residential Schools, the Sixties Scoop, and other oppressive systems affecting Indigenous peoples in Canada.

• Ability to work in a holistic, professional, trauma-informed, and non-judgmental manner with a broad range of personalities, cultures, lived experiences, and abilities. 

• Ability to effectively respond and adjust to unexpected events, assess high-risk situations, problem-solve, provide crisis intervention, and manage conflict in a culturally supportive manner. 

• Ability to work independently, prioritize competing demands, and maintain strong organizational and time-management skills. 

• Strong written, electronic, and verbal communication skills to support collaborative practice and respectful, culturally safe environments for Family Members, staff, guests, and volunteers. 

• Ability to apply a harm reduction approach when responding to complex situations and supporting Family Members.

• Flexibility to work evenings, weekends, overnight camps, and respond to changing operational needs. 

• Ability to support program planning, reporting, logistics, and administrative functions while maintaining accurate documentation and records. 

Are you a person who is passionate about working with Indigenous Peoples experiencing homelessness and is interested in providing culturally supportive and safe models of care? The Aboriginal Coalition to End Homelessness Society (ACEH) is seeking Support Workers to work with the Indigenous Street Community and support those who recently transitioned into culturally supportive housing. 

WHO WE ARE: The Aboriginal Coalition to End Homelessness (ACEH) has a vision to lead long-term, systemic change to better meet the needs of our people living away from home and experiencing homelessness. Our work is centered on the voices of Indigenous peoples who have shared their immediate needs, lived experiences, and perspectives on solutions. Through research and experience, we have learned that a culturally-supportive model of care is key, and strategies that include cultural supports provide better outcomes in terms of transitioning and sustaining housing for Indigenous people experiencing homelessness. Our goal is to build a culturally safe community and provide opportunities for reconnection to family and ancestral lands, culture, and tradition, to strengthen Indigenous identity and purpose.

Our Vision: Our way is to care for all our people, from the youngest to the oldest. We are all one. Some of our people living away from home are suffering, isolated and homeless. We stand together to end homelessness.

Application Submission: You are required to submit a resume and cover letter that highlights Indigenous ancestry, Indigenous community/organization involvements, education, certification, relevant experience, and how your knowledge, skills, and abilities will support and contribute to the ACEH and our community through a cultural lens. Applications missing this will be automatically screened out of the selection process. Applications will be received until positions are filled. Only qualified candidates will be shortlisted and interviewed.

This position is open to all applicants. Preference will be given to qualified candidates with Indigenous ancestry. The ACEH values strength in diversity. As an inclusive employer that celebrates the gifts of all its employees, we encourage members of the 2SLGBTQQIA+ community to apply.

Job Details:

Position Type: Part-time / Casual

Current Available Lines:
• SPAKEN House – Part-Time Day Line – Saturdays and Sundays from 7:00 AM to 7:00 PM (24 hours per week)

Location: Victoria, BC

Start Date: Conditional on receiving a clearance letter through the Criminal Records Review Program.

Compensation: $28.84 per hour PLUS $2.06 per hour night shift premium for hours worked between 11:00 PM and 7:00 AM.

Union Dues: This position is included in the bargaining unit and requires union membership. For all hours worked at unionized sites, a deduction of 1.85% for union dues will be deducted in accordance with the Collective Agreement.

Benefits: 

• For positions working 24+ hours per week:
• Extended Health and Dental Benefits
• Employer-matched RRSP (up to 5%)
• 3 weeks (15 days) paid vacation annually (6% accrual, pro-rated for part-time)
• 5 paid sick days per year
• Additional sick leave accrued at 1 day per month
• 3 unpaid personal days per year

For casual positions:

• 10.64% in lieu of vacation pay, statutory holiday pay, and benefits
• 5 paid sick days per calendar year
• 3 unpaid personal days per calendar year

Casual Availability Requirements:
Casual employees are required to maintain the following minimum availability:
• Availability for four (4) 12-hour shifts per month, including: 
o Two (2) day shifts (7:00 AM – 7:00 PM) 
o Two (2) night shifts (7:00 PM – 7:00 AM) 
• Casual employees must work a minimum of two (2) 12-hour shifts per month, where work is available, in order to maintain active casual employment status.

Key Deliverables: 
• Build respectful, culturally supportive relationships with Family Members.
• Provide one-on-one support, wellness checks, referrals, advocacy, and crisis intervention support for Indigenous family members experiencing housing instability, substance use, mental health, and other complex barriers.
• Maintain the safety, cleanliness, and day-to-day operations of ACEH housing sites, including completing building checks, wellness checks, cleaning duties, and documentation.
• Respond to emergencies, overdoses, conflict, and high-risk situations using trauma-informed, de-escalation, and harm reduction approaches.
• Support Family Members with goal setting, life skills, cultural programming, and connection to community resources and ACEH programs.
• Complete case notes, incident reports, and shift documentation in CAMS and communicate effectively during shift exchanges and team meetings.
• Support communal living expectations and contribute to maintaining a respectful, safe, and welcoming environment for Family Members, guests, Elders, and staff.
• Participate in mandatory meetings, training, and organizational initiatives including cultural and land-based healing opportunities.
• Support meal preparation, house activities, and other operational tasks as required.
• Work collaboratively across multiple ACEH housing programs and locations based on operational needs.

Qualifications and Education Requirements
• Minimum 1 year of related experience working with vulnerable peoples and/or providing care. Preference will be given to applicants who have worked with Indigenous peoples and have relevant Indigenous post-secondary education and/or training. 
• Valid First Aid and CPR Certification. 
• Consent to a Ministry of Justice Criminal Record Check for Working with Vulnerable Adults. 
• Naloxone Overdose Training and Certification considered an asset. 
• Non-Violent Crisis Intervention (NVCI) Certification considered an asset. 
• Food Safe Certification considered an asset. 
• Experience or personal insight working cooperatively with people with disabilities, lived experience, mental health challenges, and addictions is considered an asset. 
• Experience working within non-profit organizations, family support services, social services, and Indigenous support programs is considered an asset. 

Preferred Skills and Abilities
• Progressive understanding of persistent mental illness, addictions, trauma, and other challenges and how these impact people’s overall health, wellbeing, and quality of life. 
• Ability to work in a holistic, professional, trauma-informed, and non-judgmental manner with a broad range of personalities, cultures, lived experiences, and abilities. 
• Ability to effectively respond and adjust to unexpected events, assess high-risk situations, problem-solve, provide crisis intervention, and manage conflict in a culturally supportive manner. 
• Ability to work independently, prioritize competing demands, and maintain strong organizational and time-management skills. 
• Strong written, electronic, and verbal communication skills to support collaborative practice and respectful, culturally safe environments for Family Members, staff, guests, and volunteers. 
• Ability to apply a harm reduction approach when responding to complex situations and supporting Family Members.

As the Registered Social Worker, you will serve as the clinical case management lead for Sacred Cradle House, working alongside Family Members, Elders, healthcare providers, and child welfare partners to provide comprehensive assessments, individualized service planning, advocacy, and ongoing support. As the primary clinical resource for staff navigating complex family, safety, and child welfare situations, you will help ensure Indigenous women and their children receive culturally safe, family-centred services while navigating housing, wellness, parenting, and child welfare systems.

Working from a strengths-based, rights-based, and family-preservation approach, you will advocate to keep mothers and children together wherever it is safe to do so while supporting long-term healing, stability, and self-determination.

Who We Are: We are a non-profit, registered charity and culturally supportive housing provider dedicated to supporting First Nations, Inuit, and Métis peoples experiencing or at risk of homelessness. Our work is Indigenous-led and governed and centers the voices of our Indigenous Street Community, whom we refer to as our Family Members.

Through building partnerships locally and across Vancouver Island, we identify and address systemic barriers, share knowledge and resources, and provide Indigenized harm reduction, cultural support services, housing, and community-based wellness programming.

Our Vision: Our way is to care for all our people, from the youngest to the oldest. We are all one. Some of our people living away from home are suffering, isolated and homeless. We stand together to end homelessness.

Application Submission: You are required to submit a resume and cover letter that highlights  First Nations, Inuit, and Metis ancestry, community/organization involvements, education, certification, demonstrated contract experience, and how your knowledge, skills, and abilities will support and contribute to the ACEH and our community through a cultural lens.

Applications missing this will be automatically screened out of the selection process.

ACEH exists to serve Indigenous women and families. Preference will be given to qualified Indigenous applicants and to women, consistent with ACEH’s mandate and the special program provisions of the BC Human Rights Code (s. 42). 

Applications will be received until positions are filled. Only qualified candidates will be shortlisted and interviewed.

Job Details

JOB DETAILS: 

Position Type: Casual.

Location: This position may be scheduled across multiple ACEH housing sites located in Victoria, BC.

Wage: $30.28 per hour (with a $2.06 night premium if scheduled between 11 pm and 7 am). Casual employees receive an additional 10.64% in lieu of vacation and statutory holidays.

For all hours worked at unionized sites, union dues will be deducted in accordance with the Collective Agreement.

About the Role: 

• Provide one-on-one support, including regular wellness checks for the Family Members 

• Provide group support, advocacy, mentorship, and navigating resources for the Family Members 

• Support and encourage the Family Members to participate in cultural programming, assist Family Members in identifying and overcoming barriers to their participation, and connect them with the ACEH Outreach team as needed 

• Respond to emergencies, communicate with the House Manager and First Responders, and ensure the required follow-up paperwork is accurate and complete 

• Provide de-escalation and conflict resolution between Family Members when required 

• Provide access in and out of the building for FM's entry and exit of building. 

• Maintain cleanliness and sanitation of surfaces and shared spaces following guidelines and protocols in response to COVID-19 

• Ongoing janitorial duties 

• Assistance for food services and kitchen duties when needed 

• Participate in day-to-day home needs and activities 

• Actively establish relationships and trust with Family Members 

• Spend quality time and engage in day-to-day activities with Family Members 

• Always offer support to Family Members 

Availability Requirements

• Availability required for four (4) 12-hour shifts per month:
• Two (2) day shifts (7:00 AM – 7:00 PM)
• Two (2) night shifts (7:00 PM – 7:00 AM)
• Working a minimum of two (2) 12-hour shifts per month, provided work is available, in order to maintain casual employment status.

Qualifications and Education Requirements: 

• 1-year related experience working with vulnerable peoples and or providing care. Preference given to those who have worked with Indigenous peoples and have training/ education in relevant Indigenous post-secondary 

• Valid First Aid Certification 

• Consent to the Ministry of Justice Criminal Record Check for Working with Vulnerable Adults 

• Preferred Naloxone Overdose Training and Certification 

• Preferred Non-Violent Crisis Intervention Certification 

• Preferred Food Safe Certification 

• Experience or personal insights working cooperatively with people with disabilities, lived experience, and addictions are considered an asset. 

• Experience working with non-profit organizations, family support, social services, and Indigenous support services and programs is considered an asset. 

Preferred Skills 

• Progressive understanding of persistent mental illness, addictions, and other challenges and how these impact peoples overall health, wellbeing, and quality of life 

• Ability to work in a holistic, professional, and non-judgmental manner as you are working with a broad range of personalities, needs, cultures, lived experiences and abilities 

• Ability to effectively respond and adjust to unexpected events, assess high risk situations, problem-solve, provide crisis intervention, and manage conflict in a culturally supportive manner 

• Ability to work independently and effectively respond to and manage competing demands while adhering to deadlines 

• Effective written, electronic, and verbal communication skills to facilitate interprofessional collaborative practice, healthy and culturally safe environments, and a respectful workplace for community members, staff, guests, and volunteers 

• Use a harm reduction approach in addressing situations 

Are you a self-starter with a passion for preparing nutritious meals and supporting Indigenous communities through culturally supportive care? The Aboriginal Coalition to End Homelessness Society (ACEH) is seeking a Cook to support Family Members by creating healthy, welcoming, and culturally rooted meal experiences within our Culturally Supportive Housing program.

WHO WE ARE:
The Aboriginal Coalition to End Homelessness (ACEH) has a vision to lead long-term, systemic change to better meet the needs of our people living away from home and experiencing homelessness. Our work is centered on the voices of Indigenous peoples who have shared their immediate needs, lived experiences, and perspectives on solutions. Through research and experience, we have learned that a culturally supportive model of care is key, and strategies that include cultural supports provide better outcomes in terms of transitioning and sustaining housing for Indigenous people experiencing homelessness. Our goal is to build a culturally safe community and provide opportunities for reconnection to family and ancestral lands, culture, and tradition, to strengthen Indigenous identity and purpose.

Our Vision:
Our way is to care for all our people, from the youngest to the oldest. We are all one. Some of our people living away from home are suffering, isolated, and homeless. We stand together to end homelessness.

Application Submission:
You are required to submit a resume and cover letter that highlights Indigenous ancestry, Indigenous community/organization involvements, education, certification, relevant experience, and how your knowledge, skills, and abilities will support and contribute to the ACEH and our community through a cultural lens. Applications missing this will be automatically screened out of the selection process. Applications will be received until the position is filled. Only qualified candidates will be shortlisted and interviewed.

This position is open to all applicants. Preference will be given to qualified candidates with Indigenous ancestry. The ACEH values strength in diversity. As an inclusive employer that celebrates the gifts of all its employees, we encourage members of the 2SLGBTQQIA+ community to apply.

Job Details:

• Position Type: Part-Time (24 hours per week)
• Schedule: Monday, Tuesday, and Friday from 9:00 AM to 5:30 PM
• Location: 833 Hillside Avenue, Victoria, BC
• Start Date: Conditional on receiving a clearance letter through the Criminal Records Review Program

Compensation:

• $27.81 per hour

Union Dues:
This position is included in the bargaining unit and requires union membership. For all hours worked at unionized sites, union dues will be deducted in accordance with the Collective Agreement.

Benefits:
For positions working 24+ hours per week:

• Employer-matched RRSP (up to 5%)
• Vacation accrued at 6% in accordance with the Collective Agreement
• 5 paid sick days per year
• Additional sick leave accrued at 1 day per month
• 3 unpaid personal days per year

• Prepare 3 meals per day to be served at times as outlined by the Kitchen and Garden Manager (as well as snacks and refreshments to be served throughout the evening) 
• Keep the kitchen clean, sanitary, and safe, following all health and safety guidelines
• Work with the House Manager to budget and project for supplies and food
• Maintain respectful, effective, open, and honest communication with the Family Members, co-workers, and Manager
• Model effective and appropriate communication with Family Members and co-workers
• Actively participate in all staff development and training sessions
• Work within the constraints of a limited food budget
• Create meals with food boxes that come weekly with varying produce, dairy, and protein products
• Focus on nutritious, healthy food while highlighting traditional ingredients and techniques
• Safely prepare food while working with different allergies, food sensitivities and restrictions
• Work with our food suppliers for orders, requests, and deals
• Maintain all standards of Personal Protective Equipment during COVID-19
• Performs other related duties as requested 

• Ability to multitask and push multiple projects to completion simultaneously
• Understanding of the intergenerational trauma that occurs because of colonization, Residential Schools, Sixties Scoop, and other oppressive systems as well as the history of Indigenous peoples in Canada 
• Ability to work in a holistic, professional, and non-judgmental manner as you are working with a broad range of personalities, needs, cultures, lived experiences and abilities. 

YOUTH CARE HOME: In 2023, ACEH opened the first Culturally Supportive Care Home in the Greater Victoria Area for Indigenous youth (ages 12-19) in the care of Surrounded by Cedar Child & Family Services with lived experience of homelessness, substance use, and/or exploitation. This program will provide 24/7 care, supporting youths’ physical, mental, emotional, and spiritual health. Support will include three (3) meals per day; nutrition and care planning; Elder and Aunty/Uncle support; land-based healing; health and wellness programming; life skills mentorship; hygiene and clothing support; connection with community services and events; cultural and family connection; and much more. With over 60% of local unhoused Indigenous youth having experience with the foster care system, this program is critical in preventing adult homelessness through cultural and community connections. 

JOB SUMMARY: Reporting to the Youth Care Home Manager, the Youth Care Worker will provide a safe, non-judgmental, warm family space where Indigenous youth can develop a strong sense of Indigenous self-identity and purpose. They will also provide support across various areas, including cooking, cleaning, mentorship, transportation, programming, and property maintenance to ensure the youth are well cared for and supported in their development toward adulthood. 

Available Casual Role

Wage: $30.28 per hour. Additional $2.06 top-up applies to hours worked between 11:00 PM and 7:00 AM.

Start Date: Conditional on satisfactory caregiver screening. 

Benefits for casual positions:

• 10.64% in lieu of vacation pay, statutory holiday pay, and benefits

• 5 paid sick days per calendar year

• 3 unpaid personal days per calendar year

Location: Saanich BC 

KEY RESPONSIBILITIES

      Ensure the safety and well-being of all youth in the program during night hours. 

      Enforce curfew and visitation policies and procedures. 

      Support youth with meeting goals outlined in their Care Plan: Educational, Financial, Employment, Familial, Cultural, Housing, Skills, Knowledge, Nutrition, and Substance Use. 

      Provide transportation to the hospital, community events, land-based healing, social events, youth cultural drop-in program at the Quadra Office, family visits etc. as required. 

      Upkeep of the property, including regular cleaning, mowing the lawn, shoveling the driveway, inventory, washing dishes, etc. 

      Plan and deliver weekly social evening activities. 

      Actively participate in all mandatory staff meetings and training sessions.

      Support the ACEH’s value of being a good neighbour. This includes building relationships, being respectful at all times, and minimizing disturbances (i.e., noise, parking issues)

      Outreach as needed to support the safety of all youth.  

      Provide conflict resolution between youth when required.

      Respond to emergencies in accordance with established policies and procedures (i.e., restraint use); communicate with appropriate staff, nurses, and First Responders. 

      Record case notes, incident reports, and other relevant information in the CAMS database in a timely manner. 

      Report to the designated contact at Surrounded by Cedar Child & Family Services as prescribed by the Community Care & Assisted Living Act (i.e., illness, administration of Naloxone, reportable incident etc.)

      Follow safety and security protocols with regular drills and briefings provided to all youth.  

      Medication administration and monitoring, in accordance with policies and procedures established by the Medication Safety and Advisory Committee. Please note this will only occur once the home is a Licensed Care Facility and that training will be provided for this function once it is in place.  

      Performs other related duties as requested.

REQUIREMENTS

·       Required post-secondary education and/or related training (i.e., Child and Youth Care, Social Services, Health Care Aide). Education and credentials will be valued only as much as work experience.  

·       Required caregiver screening by the Ministry of Child & Family Services’ Hub. Screening submission will include at a minimum, Consent for Disclosure of Criminal Record Information and Consent for Prior Contact Form. 

·       Required Valid First Aid and CPR from a course that meets the requirements of Schedule C. 

·       Required Naloxone Overdose Training from a certified healthcare professional.

·       Required Foodsafe Level 1 Equivalent.

·       A valid driver’s license, insurance, driver’s abstract, and dependable vehicle are required.

·       Preferred Non-Violent Crisis Intervention Certification.

·       Compliance with BC’s Immunization and TB Control programs.

·       Three references: work-related from the past three years.

·       Experience or personal insights working cooperatively with Indigenous youth with lived experience and addictions considered an asset.

·       Experience working with non-profit organizations, family support, social services, and Indigenous support services considered an asset.

Skills and Abilities

·       Upholds a positive and encouraging demeanor, demonstrating flexibility and reliability.

·       Possesses excellent verbal communication and organizational skills.

·       Demonstrates the ability to work independently, take initiative, and collaborate effectively within a team.

·       Ability to work collaboratively as part of a team.

·       Proficient in using computers. 

·       Ability to deal professionally, effectively, and non-judgmentally with people with lived experience.

·       Holds a progressive understanding of mental health challenges, chronic alcoholism, substance use, and addictions, recognizing their impacts on overall health, well-being, and quality of life.

·       Demonstrated knowledge and understanding of the intergenerational trauma that occurs as a result of colonization and the residue of the Indian Act, Residential Schools, Sixties Scoop, and other oppressive systems and structures.

ADDITIONAL INFORMATION

WHO WE ARE: The Aboriginal Coalition to End Homelessness (ACEH) has a vision to lead long-term, systemic change to better meet the needs of our people living away from home and experiencing homelessness. Our work is centered on the voices of Indigenous peoples who have shared their immediate needs, lived experiences, and perspectives on solutions. Through research and experience, we have learned that a culturally-supportive model of care is key, and strategies that include cultural supports provide better outcomes in terms of transitioning and sustaining housing for Indigenous people experiencing homelessness. Our goal is to build a culturally safe community and provide opportunities for reconnection to family and ancestral lands, culture, and tradition, to strengthen Indigenous identity and purpose. 

CAER HOME TEAM: House Manager, Elder(s), Aunty/Uncle, Outreach Worker, Youth Programs Manager, Land-Based Healing Manager, HR, Director of Housing Operations, Executive Director

This Youth Care Worker will be required to work within a fast-paced, often changing and sometimes stressful environment. There will be instances when the Youth Care Worker must work with youth in crises. Flexibility is key. The ability to function independently under pressure while managing situations, including emergencies, is an ongoing expectation. A thorough understanding of personal self-care and self-management will be necessary, and applicants need to pre-assess their ability to work 12-hour shifts under these circumstances.