Organization: Aboriginal Coalition to End Homelessness (ACEH) Society 

Location: Victoria, BC 

Employment Type: Full Time (30 to 40 hours per week) 

Deadline to apply: November 9th, 2026 

Salary Range: $62,400 - $68,640 

Benefits:  

• Extended Health and Dental Benefits 
• Employer-matched RRSP (up to 5%) 
• 3 weeks (15 days) paid vacation annually (6% accrual) 
• 5 paid sick days per year 
• Additional sick leave accrued at 1 day per month 

About ACEH 

The Aboriginal Coalition to End Homelessness (ACEH) Society is an Indigenous-led, registered charitable organization dedicated to lovingly providing culturally supportive, affordable housing and services that end homelessness for First Nations, Inuit, and Métis (FNIM) peoples on Vancouver Island. 

Our work is grounded in our guiding principles: Respecting One Another, Teaching One Another, Caring for One Another, Helping One Another, and Sharing with One Another. 

We are committed to creating culturally safe, respectful, and supportive environments for the Family Members we serve and the employees who make our work possible. 

Application Submission: You are required to submit a resume and cover letter that highlights community/organization involvements, education, certification, demonstrated contract experience, and how your knowledge, skills, and abilities will support and contribute to the ACEH and our community through a cultural lens. 

Position Summary 

The Human Resources (HR) Generalist plays a key role in supporting ACEH’s HR operations, with a primary focus on Occupational Health and Safety, leave management, return-to-work planning, and workplace accommodations. 

Working collaboratively with employees, managers, union representatives, and external partners, the HR Generalist supports compliance with employment legislation, collective agreements, and organizational policies. This role requires strong communication, sound judgment, discretion, and experience in a unionized environment. 

The HR Generalist promotes a safe, respectful, and inclusive workplace while supporting employee well-being, engagement, and ACEH’s guiding principles. 

Key Responsibilities 

1. Occupational Health & Safety (Primary Responsibility) 

• Coordinate and support ACEH's Occupational Health and Safety program, ensuring compliance with WorkSafeBC requirements and organizational policies. 

• Support workplace risk assessments, safety inspections, incident investigations, corrective actions, and preventative measures. 

• Develop and maintain OH&S policies, safe work procedures, emergency protocols, and training records. 

• Coordinate Joint Health and Safety Committee activities, including meetings, documentation, and follow-up actions. 

• Collaborate with managers and employees to address workplace hazards and promote a proactive safety culture. 

2. Leave Management, Return to Work & Accommodations 

• Coordinate employee leaves of absence, including medical, WorkSafeBC, statutory, and contractual leaves. 

• Facilitate return-to-work and workplace accommodation processes in collaboration with employees, managers, healthcare providers, and relevant parties. 

• Develop and monitor individualized accommodation plans, including modified duties, schedules, and gradual returns to work. 

• Maintain confidential records and ensure compliance with applicable legislation, the collective agreement, and organizational policies. 

• Provide guidance to employees and managers regarding leave entitlements, accommodations, and return-to-work procedures. 

3. Employee Benefits & HR Support 

• Administer employee benefits (long term disability leave, etc), enrolments, changes, inquiries, as applicable. 

• Coordinate with Payroll regarding employee status changes, leaves, Records of Employment, and related matters. 

4. Labour Relations & Unionized Workplace Support 

• Support the interpretation and consistent application of the collective agreement and workplace policies. 

• Assist with grievances, workplace investigations, conflict resolution, and related documentation. 

6. HR Administration 

• Maintain accurate HR records, tracking systems, policies, procedures, and employee communications. 

• Support the administration of Payworks, SharePoint, and other HR systems. 

• Prepare reports on OH&S, employee leaves, accommodations, training compliance, and other HR activities. 

• Asist with onboarding and interviews as required. 

• Perform other related duties as required. 

Qualifications, Education & Experience 

• Minimum 3–4 years of progressive HR experience in a unionized, non-profit, or community social services environment. 

• Degree or diploma in Human Resources, or equivalent education and experience. 

• Experience supporting OH&S programs, workplace risk assessments, incident investigations, and safety compliance. 

• Experience coordinating employee leaves, workplace accommodations, and return-to-work processes. 

• Understanding of collective agreements, labour relations, and grievance procedures. 

• Knowledge of BC employment legislation, including the Employment Standards Act, Human Rights Code, Workers Compensation Act, and WorkSafeBC requirements. 

• Strong communication, organizational, problem-solving, and conflict-resolution skills, with the ability to manage sensitive matters confidentially. 

• Proficiency in Microsoft Office and HR information systems; Payworks experience is an asset. 

• Ability to obtain a satisfactory BC Ministry of Justice Criminal Record Check. 

Working at ACEH 

At ACEH, we recognize that our employees are essential to fulfilling our mission. We strive to foster a workplace grounded in respect, accountability, cultural safety, and mutual care. 

The HR Generalist will contribute to a workplace where employees feel supported, safety concerns are taken seriously, accommodations are approached thoughtfully, and employment practices are applied fairly and consistently. 

We encourage applications from Indigenous candidates and individuals whose lived experiences, professional backgrounds, and perspectives strengthen our ability to support Indigenous communities.  

YOUTH CARE HOME: In 2023, ACEH opened the first Culturally Supportive Care Home in the Greater Victoria Area for Indigenous youth (ages 12-19) in the care of Surrounded by Cedar Child & Family Services with lived experience of homelessness, substance use, and/or exploitation. This program will provide 24/7 care, supporting youths’ physical, mental, emotional, and spiritual health. Support will include three (3) meals per day; nutrition and care planning; Elder and Aunty/Uncle support; land-based healing; health and wellness programming; life skills mentorship; hygiene and clothing support; connection with community services and events; cultural and family connection; and much more. With over 60% of local unhoused Indigenous youth having experience with the foster care system, this program is critical in preventing adult homelessness through cultural and community connections. 

JOB SUMMARY: Reporting to the Youth Care Home Manager, the Youth Care Worker will provide a safe, non-judgmental, warm family space where Indigenous youth can develop a strong sense of Indigenous self-identity and purpose. They will also provide support across various areas, including cooking, cleaning, mentorship, transportation, programming, and property maintenance to ensure the youth are well cared for and supported in their development toward adulthood. 

Hours of Work:

Wednesday, Thursday, Friday from 7 PM to 7 AM

Sunday, Monday, Tuesday from 7 AM to 7 PM

Wage: $30.28 per hour. Additional $2.06 night premium for hours worked between 11 pm to 7 am. 

Start Date: Conditional on satisfactory caregiver screening. 

Benefits for positions working 24 hours per week:

• Extended Health and Dental Benefits

• Employer-matched RRSP (up to 5%)

• 3 weeks (15 days) paid vacation annually (6% accrual, pro-rated for part-time)

• 5 paid sick days per year

• Additional sick leave accrued at 1 day per

Location: Saanich BC 

KEY RESPONSIBILITIES

      Ensure the safety and well-being of all youth in the program during night hours. 

      Enforce curfew and visitation policies and procedures. 

      Support youth with meeting goals outlined in their Care Plan: Educational, Financial, Employment, Familial, Cultural, Housing, Skills, Knowledge, Nutrition, and Substance Use. 

      Provide transportation to the hospital, community events, land-based healing, social events, youth cultural drop-in program at the Quadra Office, family visits etc. as required. 

      Upkeep of the property, including regular cleaning, mowing the lawn, shoveling the driveway, inventory, washing dishes, etc. 

      Plan and deliver weekly social evening activities. 

      Actively participate in all mandatory staff meetings and training sessions.

      Support the ACEH’s value of being a good neighbour. This includes building relationships, being respectful at all times, and minimizing disturbances (i.e., noise, parking issues)

      Outreach as needed to support the safety of all youth.  

      Provide conflict resolution between youth when required.

      Respond to emergencies in accordance with established policies and procedures (i.e., restraint use); communicate with appropriate staff, nurses, and First Responders. 

      Record case notes, incident reports, and other relevant information in the CAMS database in a timely manner. 

      Report to the designated contact at Surrounded by Cedar Child & Family Services as prescribed by the Community Care & Assisted Living Act (i.e., illness, administration of Naloxone, reportable incident etc.)

      Follow safety and security protocols with regular drills and briefings provided to all youth.  

      Medication administration and monitoring, in accordance with policies and procedures established by the Medication Safety and Advisory Committee. Please note this will only occur once the home is a Licensed Care Facility and that training will be provided for this function once it is in place.  

      Performs other related duties as requested.

REQUIREMENTS

·       Required post-secondary education and/or related training (i.e., Child and Youth Care, Social Services, Health Care Aide). Education and credentials will be valued only as much as work experience.  

·       Required caregiver screening by the Ministry of Child & Family Services’ Hub. Screening submission will include at a minimum, Consent for Disclosure of Criminal Record Information and Consent for Prior Contact Form. 

·       Required Valid First Aid and CPR from a course that meets the requirements of Schedule C. 

·       Required Naloxone Overdose Training from a certified healthcare professional.

·       Required Foodsafe Level 1 Equivalent.

·       A valid driver’s license, insurance, driver’s abstract, and dependable vehicle are required.

·       Preferred Non-Violent Crisis Intervention Certification.

·       Compliance with BC’s Immunization and TB Control programs.

·       Three references: work-related from the past three years.

·       Experience or personal insights working cooperatively with Indigenous youth with lived experience and addictions considered an asset.

·       Experience working with non-profit organizations, family support, social services, and Indigenous support services considered an asset.

Skills and Abilities

·       Upholds a positive and encouraging demeanor, demonstrating flexibility and reliability.

·       Possesses excellent verbal communication and organizational skills.

·       Demonstrates the ability to work independently, take initiative, and collaborate effectively within a team.

·       Ability to work collaboratively as part of a team.

·       Proficient in using computers. 

·       Ability to deal professionally, effectively, and non-judgmentally with people with lived experience.

·       Holds a progressive understanding of mental health challenges, chronic alcoholism, substance use, and addictions, recognizing their impacts on overall health, well-being, and quality of life.

·       Demonstrated knowledge and understanding of the intergenerational trauma that occurs as a result of colonization and the residue of the Indian Act, Residential Schools, Sixties Scoop, and other oppressive systems and structures.

ADDITIONAL INFORMATION

WHO WE ARE: The Aboriginal Coalition to End Homelessness (ACEH) has a vision to lead long-term, systemic change to better meet the needs of our people living away from home and experiencing homelessness. Our work is centered on the voices of Indigenous peoples who have shared their immediate needs, lived experiences, and perspectives on solutions. Through research and experience, we have learned that a culturally-supportive model of care is key, and strategies that include cultural supports provide better outcomes in terms of transitioning and sustaining housing for Indigenous people experiencing homelessness. Our goal is to build a culturally safe community and provide opportunities for reconnection to family and ancestral lands, culture, and tradition, to strengthen Indigenous identity and purpose. 

CAER HOME TEAM: House Manager, Elder(s), Aunty/Uncle, Outreach Worker, Youth Programs Manager, Land-Based Healing Manager, HR, Director of Housing Operations, Executive Director

This Youth Care Worker will be required to work within a fast-paced, often changing and sometimes stressful environment. There will be instances when the Youth Care Worker must work with youth in crises. Flexibility is key. The ability to function independently under pressure while managing situations, including emergencies, is an ongoing expectation. A thorough understanding of personal self-care and self-management will be necessary, and applicants need to pre-assess their ability to work 12-hour shifts under these circumstances.

About ACEH

The Aboriginal Coalition to End Homelessness (ACEH) Society is an Indigenous-led organization dedicated to lovingly providing culturally supportive, affordable housing and services that end Aboriginal homelessness on Vancouver Island. Our work is grounded in Indigenous values, cultural safety, relationships, and a commitment to supporting the wellness and dignity of our Family Members.

We are seeking an experienced Communications & WordPress Contractor to support the development, maintenance, and delivery of ACEH's communications. This contractor will help us strengthen our online presence, maintain our website, and develop professional, engaging communications that reflect our organizational identity, values, and impact.

Scope of Services

The successful contractor will provide a combination of website management, communications development, and reporting support, including:

Website Management & WordPress

• Maintain, update, and improve ACEH's website using WordPress.
• Post and update website content, including news, announcements, program information, reports, and organizational updates.
• Ensure website content is accurate, accessible, visually consistent, and aligned with ACEH's branding.
• Troubleshoot website issues and recommend improvements to functionality, navigation, accessibility, and user experience.
• Support website content organization and ensure information remains current and relevant.

Communications & Content Development

• Draft, edit, and develop communications materials that reflect ACEH's voice, branding, and values.
• Prepare content for newsletters, website updates, social media, organizational announcements, and other communications as needed.
• Develop communications that highlight ACEH's programs, initiatives, partnerships, achievements, and impact.
• Translate organizational information, program updates, and internal content into clear, engaging communications for external audiences.
• Ensure all materials are professional, consistent, culturally respectful, and aligned with ACEH's communications approach.
• Collaborate with ACEH staff to identify communications needs, gather information, and develop content that accurately represents our work.

Reports & Organizational Materials

• Support the preparation, editing, formatting, and design of organizational reports, including annual reports, impact reports, and other publications.
• Help communicate program outcomes, organizational achievements, and stories of impact in accessible and engaging formats.
• Apply ACEH's branding consistently across reports, presentations, publications, and other communications materials.
• Assist with the development of templates and communications resources that support consistency across the organization.

Qualifications & Experience

The ideal contractor will have:

• Demonstrated expertise in WordPress, including website maintenance, content updates, and troubleshooting.
• Experience developing communications strategies and producing high-quality written content for organizations.
• Strong writing, editing, and proofreading skills, with the ability to adapt content for different audiences and platforms.
• Experience with organizational branding and the development of visually consistent communications materials.
• Experience preparing annual reports, impact reports, publications, or similar organizational documents.
• Strong organizational skills, attention to detail, and the ability to manage competing priorities and deadlines.
• The ability to work collaboratively with staff, take initiative, and work independently.
• An understanding of Indigenous-led organizations, Indigenous perspectives, and culturally respectful communications practices is an asset.

Experience working with Indigenous organizations, non-profits, housing providers, or social services organizations is considered an asset.

Contract Arrangement

ACEH is accepting applications from qualified contractors to identify the right fit for our communications needs and budget.

At this stage, we are open to discussing different arrangements, which may include:

• Ongoing support for an agreed number of hours per week.
• Project-based work with defined deliverables.
• As-needed support for website updates, reports, and communications requests.
• A flexible combination of ongoing and project-based services.

Applications will be reviewed based on relevant experience, demonstrated expertise, proposed rates, and alignment with ACEH's needs and available budget. Shortlisted applicants may be contacted to discuss their experience, proposed approach, availability, rates, and the scope of work. The final arrangement will be determined collaboratively with the successful contractor.

Preference will be given to Indigenous applicants. ACEH is committed to Indigenous leadership and welcomes applications from individuals who bring relevant professional experience, cultural knowledge, and a commitment to our mission.

How to Apply

Please submit an application that includes:

• A brief introduction outlining your experience and interest in working with ACEH.
• Your proposed rate, including your hourly rate and/or project-based pricing, as applicable.
• Examples of your work or a portfolio, ideally including WordPress websites you have managed or developed, communications materials, reports, newsletters, or other relevant publications.
• A brief overview of your experience with WordPress, communications development, organizational branding, and reporting.
• Your availability and any initial thoughts on your preferred contract arrangement.

Please note that ACEH is exploring its needs and budget and has not yet established a fixed number of weekly hours or a finalized scope of work. These details will be discussed with prospective contractors as part of the selection process.

We look forward to connecting with a skilled communications professional who can help strengthen ACEH's communications and share the impact of our work with our communities, partners, funders, and supporters.

Who We Are: We are a non-profit, registered charity and culturally supportive housing provider dedicated to supporting First Nations, Inuit, and Métis peoples experiencing or at risk of homelessness. Our work is Indigenous-led and governed and centers the voices of our Indigenous Street Community, whom we refer to as our Family Members.

Through building partnerships locally and across Vancouver Island, we identify and address systemic barriers, share knowledge and resources, and provide Indigenized harm reduction, cultural support services, housing, and community-based wellness programming.

Our Vision: Our way is to care for all our people, from the youngest to the oldest. We are all one. Some of our people living away from home are suffering, isolated and homeless. We stand together to end homelessness.

APPLICATION SUBMISSION: Applicants are required to submit a resume and cover letter highlighting their relevant maintenance experience, education, training, certifications, and how their knowledge, skills, and abilities will support and contribute to ACEH and our community through a cultural lens. Applications missing the required documents will be screened out of the selection process. Applications will be accepted until the position is filled. Only qualified candidates will be shortlisted and interviewed.

This position is open to all applicants. Preference will be given to qualified candidates with Indigenous ancestry. ACEH values strength in diversity and encourages members of the 2SLGBTQQIA+ community to apply.

JOB DETAILS

Position Type: Part-Time, Regular

Hours: 24 hours per week. The regular work schedule will be determined based on operational needs.

Location: Victoria, BC – All ACEH sites in the Victoria area

Travel Requirements: Travel between ACEH sites is required. A valid Class 5 driver's licence, satisfactory driving record, and access to a reliable, working vehicle or truck suitable for maintenance-related duties are required.

Union Dues: This position is included in the BCGEU bargaining unit and requires union membership. Union dues will be deducted in accordance with the Collective Agreement.

Benefits: As a regular part-time position scheduled for 24 hours per week, benefits and leave entitlements include:

• Extended Health and Dental Benefits
• Employer-matched RRSP, up to 5%.
• 3 weeks (15 days) paid vacation annually (6% accrual, pro-rated for part-time)
• 5 paid sick days per year
• Additional sick leave accrued at 1 day per month

KEY DELIVERABLES

• Maintenance Requests and Work Orders: Review, prioritize, document, and complete maintenance requests submitted through LIMBLE. Keep work orders updated with progress notes and close them promptly once work is complete.
• General Repairs and Maintenance: Perform a variety of maintenance and repair tasks, including minor plumbing, drywall repairs, painting, caulking, basic carpentry, fixture replacements, and repairs to doors, windows, locks, and other building components.
• Preventative Maintenance and Building Systems: Complete routine preventative maintenance, including changing HVAC filters, cleaning accessible equipment components, troubleshooting basic building systems, and maintaining keycard/fob access systems, CCTV equipment, and heating and cooling systems.
• Site Inspections and Safety: Collaborate with House Managers and other Maintenance Workers to conduct routine site inspections, identify maintenance concerns, and help ensure buildings, units, common areas, and grounds remain safe and in good repair. Participate in annual site inspections and ensure all units are inspected bi-annually.
• Unit Turnovers and Remediation: Assist with preparing units for occupancy, including minor repairs, painting, cleaning, and suite remediation, in consultation with House Managers and the Senior Manager of Housing.
• Urgent Repairs and Emergency Response: Respond to urgent maintenance concerns, including water leaks, power outages, and heating or cooling failures. Identify issues requiring specialized contractors or additional support and coordinate with the Senior Manager of Housing as needed.
• Property and Grounds Maintenance: Complete general groundskeeping and seasonal maintenance, including landscaping, lawn care, gutter cleaning, snow removal, salting, seasonal cleanup, and maintaining garbage and recycling areas. Assist with the removal and disposal of oversized items and excess waste.
• Fire Safety and Building Services: Coordinate with House Managers to support annual fire safety inspections and routine servicing of building systems, including elevators, fire protection systems, and kitchen fire suppression systems.
• Tools, Equipment, and Supplies: Maintain an organized inventory of maintenance tools, equipment, and supplies. Monitor stock levels, purchase and collect materials as needed within approved budgets, and ensure tools and supplies are stored safely and securely.
• Vehicle Maintenance and Administration: Coordinate routine maintenance and servicing of ACEH vehicles, submit monthly mileage claims and Visa reconciliations with supporting receipts, and maintain accurate records of purchases and maintenance-related expenses.
• Communication and Team Collaboration: Attend monthly maintenance meetings with House Managers and the Senior Manager of Housing. Communicate outstanding repairs, delays, material requirements, and larger maintenance concerns, and provide recommendations for repairs or improvements.
• Work Order Records and General Administration: Maintain accurate records in LIMBLE, regularly monitor and respond to ACEH email, maintain organized maintenance storage areas and workspaces, and complete other maintenance-related duties as assigned by the Senior Manager of Housing.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• High school diploma and a minimum of two years of related general maintenance, property maintenance, or building repair experience. An equivalent combination of education, training, and practical experience will be considered.
• Demonstrated hands-on experience with general repairs, including basic plumbing, drywall repairs, painting, carpentry, fixture replacement, and property upkeep.
• Basic knowledge of building systems, including heating, ventilation, plumbing, and air conditioning, is an asset.
• Experience using hand and power tools safely and effectively.
• Experience working in residential buildings, multi-unit housing, or supportive housing environments is an asset.
• Valid Class 5 driver's licence and satisfactory driving record.
• Access to a reliable, working vehicle or truck suitable for transporting maintenance tools, equipment, and supplies between sites.
• Willingness to complete WHMIS training. First Aid and Non-Violent Crisis Intervention certifications are assets.
• Successful applicants must complete a satisfactory criminal record check and maintain the required clearance throughout their employment.

PREFERRED SKILLS AND ABILITIES

• Strong troubleshooting, problem-solving, and practical repair skills, with the ability to identify maintenance concerns and determine appropriate solutions.
• Ability to work independently, exercise sound judgment, prioritize competing demands, and adapt to changing operational needs.
• Ability to work respectfully and professionally in culturally supportive housing environments, using a trauma-informed approach when interacting with Family Members and staff.
• Ability to communicate effectively and maintain positive working relationships with Family Members, House Managers, coworkers, contractors, and other service providers.
• Ability to respond appropriately to unexpected situations and manage challenging interactions with tact, patience, and professionalism.
• Understanding of mental health challenges, substance use, and other circumstances that may impact individuals' health, well-being, and quality of life.
• Ability to work in a holistic, professional, and non-judgmental manner with people from diverse cultures, lived experiences, needs, and abilities.
• Understanding of the intergenerational impacts of colonization, Residential Schools, the Sixties Scoop, and other oppressive systems on First Nations, Métis, and Inuit peoples in Canada.
• Strong organizational and time-management skills, including maintaining accurate electronic records, tracking work orders, managing supplies, and completing administrative tasks.
• Ability to perform physical maintenance duties, including lifting, carrying, bending, kneeling, and working with tools and equipment, both indoors and outdoors in varying weather conditions.
• Awareness of workplace safety procedures and the ability to recognize potential hazards, follow safe work practices, and seek assistance when tasks require specialized expertise.

ADDITIONAL INFORMATION

This position requires travel between ACEH sites and may involve exposure to dust, dirt, fumes, chemicals, substance use, bodily fluids, human waste, and other potential hazards associated with maintenance work in supportive housing environments.

ACEH is committed to providing culturally supportive housing and maintaining safe, respectful, and welcoming environments for Family Members, staff, and visitors.

Are you a person who is passionate about working with Indigenous Peoples experiencing homelessness and is interested in providing culturally supportive and safe models of care? The Aboriginal Coalition to End Homelessness Society (ACEH) is seeking Support Workers to work with the Indigenous Street Community and support those who recently transitioned into culturally supportive housing. 

WHO WE ARE: The Aboriginal Coalition to End Homelessness (ACEH) has a vision to lead long-term, systemic change to better meet the needs of our people living away from home and experiencing homelessness. Our work is centered on the voices of Indigenous peoples who have shared their immediate needs, lived experiences, and perspectives on solutions. Through research and experience, we have learned that a culturally-supportive model of care is key, and strategies that include cultural supports provide better outcomes in terms of transitioning and sustaining housing for Indigenous people experiencing homelessness. Our goal is to build a culturally safe community and provide opportunities for reconnection to family and ancestral lands, culture, and tradition, to strengthen Indigenous identity and purpose.

Our Vision: Our way is to care for all our people, from the youngest to the oldest. We are all one. Some of our people living away from home are suffering, isolated and homeless. We stand together to end homelessness.

Application Submission: You are required to submit a resume and cover letter that highlights Indigenous ancestry, Indigenous community/organization involvements, education, certification, relevant experience, and how your knowledge, skills, and abilities will support and contribute to the ACEH and our community through a cultural lens. Applications missing this will be automatically screened out of the selection process. Applications will be received until positions are filled. Only qualified candidates will be shortlisted and interviewed.

This position is open to all applicants. Preference will be given to qualified candidates with Indigenous ancestry. The ACEH values strength in diversity. As an inclusive employer that celebrates the gifts of all its employees, we encourage members of the 2SLGBTQQIA+ community to apply.

Job Details:

Position Type: Part-time / Casual

Current Available Lines:
• SPAKEN House – Part-Time Day Line – Saturdays and Sundays from 7:00 AM to 7:00 PM (24 hours per week)

Location: Victoria, BC

Start Date: Conditional on receiving a clearance letter through the Criminal Records Review Program.

Compensation: $28.84 per hour PLUS $2.06 per hour night shift premium for hours worked between 11:00 PM and 7:00 AM.

Union Dues: This position is included in the bargaining unit and requires union membership. For all hours worked at unionized sites, a deduction of 1.85% for union dues will be deducted in accordance with the Collective Agreement.

Benefits: 

• For positions working 24+ hours per week:
• Extended Health and Dental Benefits
• Employer-matched RRSP (up to 5%)
• 3 weeks (15 days) paid vacation annually (6% accrual, pro-rated for part-time)
• 5 paid sick days per year
• Additional sick leave accrued at 1 day per month
• 3 unpaid personal days per year

For casual positions:

• 10.64% in lieu of vacation pay, statutory holiday pay, and benefits
• 5 paid sick days per calendar year
• 3 unpaid personal days per calendar year

Casual Availability Requirements:
Casual employees are required to maintain the following minimum availability:
• Availability for four (4) 12-hour shifts per month, including: 
o Two (2) day shifts (7:00 AM – 7:00 PM) 
o Two (2) night shifts (7:00 PM – 7:00 AM) 
• Casual employees must work a minimum of two (2) 12-hour shifts per month, where work is available, in order to maintain active casual employment status.

Key Deliverables: 
• Build respectful, culturally supportive relationships with Family Members.
• Provide one-on-one support, wellness checks, referrals, advocacy, and crisis intervention support for Indigenous family members experiencing housing instability, substance use, mental health, and other complex barriers.
• Maintain the safety, cleanliness, and day-to-day operations of ACEH housing sites, including completing building checks, wellness checks, cleaning duties, and documentation.
• Respond to emergencies, overdoses, conflict, and high-risk situations using trauma-informed, de-escalation, and harm reduction approaches.
• Support Family Members with goal setting, life skills, cultural programming, and connection to community resources and ACEH programs.
• Complete case notes, incident reports, and shift documentation in CAMS and communicate effectively during shift exchanges and team meetings.
• Support communal living expectations and contribute to maintaining a respectful, safe, and welcoming environment for Family Members, guests, Elders, and staff.
• Participate in mandatory meetings, training, and organizational initiatives including cultural and land-based healing opportunities.
• Support meal preparation, house activities, and other operational tasks as required.
• Work collaboratively across multiple ACEH housing programs and locations based on operational needs.

Qualifications and Education Requirements
• Minimum 1 year of related experience working with vulnerable peoples and/or providing care. Preference will be given to applicants who have worked with Indigenous peoples and have relevant Indigenous post-secondary education and/or training. 
• Valid First Aid and CPR Certification. 
• Consent to a Ministry of Justice Criminal Record Check for Working with Vulnerable Adults. 
• Naloxone Overdose Training and Certification considered an asset. 
• Non-Violent Crisis Intervention (NVCI) Certification considered an asset. 
• Food Safe Certification considered an asset. 
• Experience or personal insight working cooperatively with people with disabilities, lived experience, mental health challenges, and addictions is considered an asset. 
• Experience working within non-profit organizations, family support services, social services, and Indigenous support programs is considered an asset. 

Preferred Skills and Abilities
• Progressive understanding of persistent mental illness, addictions, trauma, and other challenges and how these impact people’s overall health, wellbeing, and quality of life. 
• Ability to work in a holistic, professional, trauma-informed, and non-judgmental manner with a broad range of personalities, cultures, lived experiences, and abilities. 
• Ability to effectively respond and adjust to unexpected events, assess high-risk situations, problem-solve, provide crisis intervention, and manage conflict in a culturally supportive manner. 
• Ability to work independently, prioritize competing demands, and maintain strong organizational and time-management skills. 
• Strong written, electronic, and verbal communication skills to support collaborative practice and respectful, culturally safe environments for Family Members, staff, guests, and volunteers. 
• Ability to apply a harm reduction approach when responding to complex situations and supporting Family Members.

• Extended Health and Dental Benefits
• Employer-matched RRSP contributions up to 5%
• 3 weeks (15 days) paid vacation annually (6% accrual, pro-rated for part-time)
• 5 paid sick days per year
• Additional sick leave accrued at 1 day per month
• 3 unpaid personal days per year

• Build trusting, respectful, and consistent relationships with Family Members and work alongside them to identify their strengths, goals, needs, priorities, and existing supports.
• Develop individualized case plans with Family Members based on their identified goals and priorities, including goal planning, safety planning, family wellness, housing, health, parenting, and transition planning.
• Manage an active caseload, providing consistent case management, advocacy, service coordination, and follow-up.
• Coordinate formal and informal supports around each Family Member, including family, cultural and community supports, healthcare, child and family services, housing, mental wellness and substance use services, income and benefits, legal services, parenting supports, education, and employment.
• Support Family Members to understand their options, make informed decisions, navigate complex systems, and advocate for themselves.
• Provide outreach and accompaniment to appointments, meetings, case conferences, and community services as required.
• Regularly review case plans with Family Members and their supports, identify barriers or changing needs, and adjust plans as required.

• Serve as a primary liaison with MCFD, Indigenous Child and Family Service Agencies, and Delegated Aboriginal Agencies.
• Support Family Members to understand child welfare processes, expectations, plans, rights, and available advocacy and legal resources.
• Attend case conferences, family meetings, planning meetings, mediation, and other child welfare meetings alongside Family Members as required.
• Advocate alongside Family Members for culturally safe and family-centred approaches that prioritize prevention, family preservation, and reunification wherever possible and appropriate.
• Support Family Members to develop and work toward prevention, safety, reunification, and family plans while ensuring their voices, goals, strengths, culture, and identified supports remain central to planning.

• Coordinate wraparound planning with Family Members, Key Workers, the Sacred Cradle House team, and formal and informal supports.
• Build and maintain collaborative relationships with healthcare providers, Indigenous organizations, child and family services, housing providers, legal and advocacy services, and other community partners.
• Facilitate and participate in case conferences and collaborative planning meetings.
• Follow up on identified actions, referrals, and service needs.
• Identify gaps and systemic barriers impacting Family Members and advocate for timely, accessible, coordinated, and culturally safe responses.

• Support Family Members to identify and work toward long-term housing and stability goals.
• Assist Family Members with housing applications, referrals, and related processes.
• Work collaboratively with ACEH housing and transition supports and external housing providers to support Family Members in securing appropriate long-term housing.
• Develop transition plans with Family Members that identify the cultural, family, community, health, housing, and professional supports they will need following their transition from Sacred Cradle House.
• Lead discharge and transition planning in collaboration with the Transitions Coordinator.
• Coordinate warm transitions to ongoing community-based services and supports to promote continuity of care.

• Maintain accurate, timely, objective, respectful, and strengths-based case documentation in CAMS in accordance with ACEH policies and privacy requirements.
• Ensure case plans, safety plans, goals, referrals, case conferences, significant case management activities, progress, and follow-up needs are documented and kept current.
• Ensure documentation reflects the Family Member's own words and perspective.
• Communicate and collaborate with Key Workers and the Sacred Cradle House team to ensure relevant case planning information is understood and incorporated into day-to-day support.
• Meet regularly with the House Manager to review caseload priorities, Family Member progress, emerging needs, barriers, and outstanding follow-up.
• Participate in staff meetings, case reviews, collaborative planning, training, program evaluation, and reporting as required.

• Post-secondary degree or diploma in Social Work, Child and Youth Care, Psychology, Counselling, Indigenous Studies, Human Services, or another related health or human-services field; or
• A minimum of three (3) years of recent, relevant, and direct experience in case management, wraparound services, family support, or a comparable direct-service role.
• Experience supporting Indigenous women and families and an understanding of the impacts of colonization, residential schools, intergenerational trauma, systemic racism, and child welfare involvement.
• Experience supporting individuals and families navigating complex systems, including housing, healthcare, mental wellness, substance use, child welfare, income assistance, and community services.
• Experience supporting pregnant and parenting women, infants, and families is strongly preferred.
• Knowledge of MCFD, Indigenous Child and Family Service Agencies, and child welfare processes affecting Indigenous families is strongly preferred.
• Experience with strengths-based case management, wraparound support, harm reduction, trauma-informed practice, and family-centred approaches.
• Valid First Aid Certification.
• Satisfactory Criminal Record Check for working with vulnerable adults and children.
• Valid Class 5 driver's licence.

• Naloxone Overdose Training.
• Non-Violent Crisis Intervention Certification.
• Experience in perinatal support or doula training.

• Compassionate, respectful, patient, and non-judgmental approach to supporting Indigenous women, children, and families.
• Strong understanding of culturally safe, women-centred, child-focused, family-oriented, strengths-based, and harm-reduction approaches.
• Strong case management, advocacy, communication, relationship-building, organization, and problem-solving skills.
• Understanding of mental wellness, problematic substance use, and the impacts of personal, intergenerational, and historical trauma.
• Ability to develop individualized plans alongside Family Members and coordinate formal, informal, cultural, family, and community supports around their identified goals.
• Ability to navigate complex systems and advocate effectively alongside Family Members.
• Ability to work collaboratively within an interdisciplinary team and independently with limited supervision.
• Ability to manage an active caseload, competing priorities, changing needs, and critical timelines while maintaining consistent follow-through.
• Strong written communication and case documentation skills.
• Ability to maintain professional boundaries while providing warm, respectful, relationship-based support.
• Commitment to culturally safe, family-centred, and decolonized approaches to service delivery.

• Working in a residential environment with changing Family Member and program needs.
• Regular attendance at appointments, case conferences, family meetings, and community services.
• Travel to other ACEH locations and community partner sites as required.
• Managing competing priorities and an active caseload in a fast-paced environment.
• Working collaboratively with Family Members, Elders, staff, healthcare providers, Indigenous organizations, child and family services, and community partners.
• Walking up and down four flights of stairs regularly.
• Lifting and carrying items weighing up to 30 pounds.

The Aboriginal Coalition to End Homelessness Society (ACEH) is seeking Family Wellness Workers to support First Nations, Inuit, and Métis women and their children living at Xexe Pahlatsis Lelum (Sacred Cradle House).

WHO WE ARE

The Aboriginal Coalition to End Homelessness Society (ACEH) has a vision to lead long-term, systemic change to better meet the needs of Indigenous people living away from home and experiencing homelessness. Our work is centered on the voices, lived experiences, and perspectives of Indigenous peoples.

Through culturally supportive care, ACEH works to create safe and welcoming spaces where Indigenous people can reconnect with family, culture, community, and ancestral lands.

OUR VISION

Our way is to care for all our people, from the youngest to the oldest. We are all one. Some of our people living away from home are suffering, isolated and homeless. We stand together to end homelessness.

APPLICATION SUBMISSION

Please submit a resume and cover letter highlighting your Indigenous ancestry, involvement with an Indigenous community or organization, experience working with new mothers and/or babies, education, certifications, and other relevant experience. Your cover letter should also describe how your knowledge, skills, and abilities would support and contribute to ACEH and the community through a cultural lens.

This position is part of a Special Program under section 42 of the B.C. Human Rights Code. The Aboriginal Coalition to End Homelessness is committed to advancing equity through the exclusive hiring of self-identified women, with priority given to self-identified Indigenous women for the position of Family Wellness Worker.

Applications will be accepted until the positions are filled. Only qualified candidates will be shortlisted for an interview.

ABOUT THE ROLE

The Family Wellness Worker provides culturally supportive, wholistic care to First Nations, Inuit, and Métis women and their children living at Sacred Cradle House.

While the role supports women throughout pregnancy, birth, and the postnatal period, the focus extends to the broader wellbeing of mothers, babies, and young children throughout their stay.

Family Wellness Workers work alongside women and children throughout the ordinary rhythms of daily life. This includes sharing meals, spending time in common spaces, supporting parenting, participating in programming, and helping create the trusting relationships that make Sacred Cradle House feel like a home.

This is a relationship-based support role. A warm, consistent, and caring presence is an important part of creating safety and trust for women and families who may have experienced institutions where they felt watched, assessed, or reported on.

The focus of the role will naturally change throughout the day. Daytime and evening shifts prioritize relationships, family support, shared meals, programming, and community life. Overnight shifts provide greater opportunity for documentation, preparing the home for the following day, and more substantial housekeeping while remaining available to residents.

JOB DETAILS

Position Type: Full-time, Part-time, Casual

Location: Victoria, BC

Compensation: 30.28 per hour (with a nighttime premium of $2.06, applicable for hours worked between 11 pm to 7 am) 

Start Date:  Conditional on receiving a clearance letter through the Criminal Records Review Program.

Scheduling: The available positions follow a two-week rotating schedule. Applicants should review both Week 1 and Week 2 schedules carefully when applying.

Current Available Full-time/ Part-Time Schedules: 

1. N/A2

Week 1: Monday to Friday, 11:00 p.m.–7:15 a.m.

Week 2: Monday to Thursday, 3:00 p.m.–11:15 p.m.

2. A1 

Week 1: Saturday–Sunday, 3:00 p.m.–11:15 p.m.

Week 2: Friday–Saturday–Sunday, 3:00 p.m.–11:15 p.m.

3. A2 

Week 1: Saturday–Sunday, 3:00 p.m.–11:15 p.m.

Week 2: Friday–Saturday–Sunday, 3:00 p.m.–11:15 p.m.

4. N2

Week 1: Saturday–Sunday, 11:00 p.m.–7:15 a.m.

Week 2: Saturday–Sunday, 11:00 p.m.–7:15 a.m.

5. D1

Week 1: Saturday–Sunday, 7:00 a.m.–3:15 p.m.

Week 2: Friday–Saturday–Sunday, 7:00 a.m.–3:15 p.m.

BENEFITS

For positions working 24+ hours per week:

• Extended Health and Dental Benefits
• Employer-matched RRSP contributions up to 5%
• 3 weeks (15 days) paid vacation annually (6% accrual, pro-rated for part-time)
• 5 paid sick days per year
• Additional sick leave accrued at 1 day per month
• 3 unpaid personal days per year

For casual positions:

• 10.64% in lieu of vacation pay, statutory holiday pay, and benefits
• 5 paid sick days per calendar year
• 3 unpaid personal days per calendar year

Casual Availability Requirements

Casual employees are required to maintain the following minimum availability:

• Availability for four (4) shifts per month, including:
• Two (2) day shifts
• Two (2) night shifts
• Casual employees must work a minimum of 24 hours per month, where work is available, in order to maintain active casual employment status.

KEY RESPONSIBILITIES

• Build strong, caring, and trusting relationships with women and children throughout daily life at Sacred Cradle House.
• Serve as a key worker for assigned women, getting to know their goals, circumstances, and support needs and helping coordinate their day-to-day support.
• Ensure commitments made to women are followed through, including referrals and connections to appropriate services and supports.
• Provide consistent and familiar support to assigned women and communicate important follow-up needs with the team during shift handoffs.
• Help women feel welcome and at home when they arrive and support them as they transition out of Sacred Cradle House.
• Support women with the everyday care of their babies and young children as needed, including bathing, diapering, comforting, safe sleep, feeding, storing milk, and age-appropriate routines, while supporting the mother's confidence and independence.
• Support women with basic needs such as nutrition, hygiene, and identification.
• Encourage and support participation in cultural, social, recreational, and life-skills programming.
• Share meals and time in the kitchen and common areas as a natural part of relationship-building and support.
• Support women in accessing resources aligned with their goals, including income assistance, health care, family reunification, counselling, parenting supports, and other community resources.
• Contribute to a calm, welcoming, and culturally grounded home environment.
• Conduct regular and respectful wellness checks to support the safety of women, babies, and children.
• Respond to emergencies and overdoses, including administering Naloxone and responding to infant emergencies and CPR needs.
• Support conflict resolution through respectful and culturally supportive de-escalation.
• Immediately report to a supervisor any reasonable belief that a baby is experiencing or at risk of abuse or neglect.
• Complete daily logs, case notes, wellness records, incident reports, and other documentation in clear, factual, and non-judgmental language.
• Maintain assigned women's records in CAMS and ensure documentation reflects the woman's own words and perspective.
• Communicate relevant information directly with the incoming shift to support continuity of care.
• Maintain the cleanliness, safety, organization, and welcoming feel of the house and common areas.
• Complete housekeeping, organizing, and other operational tasks as required.
• Participate in team meetings, training, cultural opportunities, and other organizational initiatives.
• Perform other related duties as required.

QUALIFICATIONS AND EDUCATION

• Practical experience and personal insight working with Indigenous mothers and newborns.
• Experience working with Indigenous communities, non-profit organizations, and/or social services.
• Training or education in a related field, such as Early Childhood Education, community social services, or a related discipline, is an asset.
• A combination of lived experience and relevant training is valued.
• Valid First Aid and CPR Certification.
• Satisfactory Criminal Record Check for working with vulnerable adults and children.
• Naloxone training or willingness to obtain training.

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to work holistically, professionally, and non-judgmentally with people from a broad range of cultures, backgrounds, lived experiences, needs, and abilities.
• Familiarity with cultural practices and traditions related to birthing, parenting, and child-rearing.
• Understanding of the impacts of colonization, residential schools, the Sixties Scoop, and the child welfare system on Indigenous families.
• Understanding of intergenerational trauma and its impact on health, wellbeing, parenting, and family relationships.
• Ability to build trusting relationships through consistency, kindness, and respectful communication.
• Ability to respond calmly to unexpected and high-risk situations.
• Ability to provide crisis intervention and manage conflict in a culturally supportive manner.
• Understanding of mental health, substance use, and their impacts on individuals and families.
• Ability to maintain appropriate professional boundaries while providing warm, relationship-based support.
• Strong communication and documentation skills.
• Ability to maintain clear, factual, and non-judgmental records.
• Ability to work independently and as part of a collaborative team.
• Ability to prioritize competing needs and respond to changing circumstances within the house.
• Commitment to providing consistent and reliable support across all shifts.
• Ability to work respectfully alongside women, children, Elders, Family Members, staff, and community partners.

PHYSICAL REQUIREMENTS

• This is an active, floor-based role requiring regular movement throughout the house and common areas. Employees must be able to:
• Walk up and down four flights of stairs as required.
• Safely lift and carry items weighing up to 50 lbs.
• Safely perform lifting, crouching, bending, kneeling, and other movements required to support the operation and cleanliness of the house.
• Participate in cleaning, organizing, stocking, and other physical tasks as required.
• Remain active and present throughout the house and common areas for extended periods.

YOUTH CARE HOME: In 2023, ACEH opened the first Culturally Supportive Care Home in the Greater Victoria Area for Indigenous youth (ages 12-19) in the care of Surrounded by Cedar Child & Family Services with lived experience of homelessness, substance use, and/or exploitation. This program will provide 24/7 care, supporting youths’ physical, mental, emotional, and spiritual health. Support will include three (3) meals per day; nutrition and care planning; Elder and Aunty/Uncle support; land-based healing; health and wellness programming; life skills mentorship; hygiene and clothing support; connection with community services and events; cultural and family connection; and much more. With over 60% of local unhoused Indigenous youth having experience with the foster care system, this program is critical in preventing adult homelessness through cultural and community connections. 

JOB SUMMARY: Reporting to the Youth Care Home Manager, the Youth Care Worker will provide a safe, non-judgmental, warm family space where Indigenous youth can develop a strong sense of Indigenous self-identity and purpose. They will also provide support across various areas, including cooking, cleaning, mentorship, transportation, programming, and property maintenance to ensure the youth are well cared for and supported in their development toward adulthood. 

Hours of Work: Saturdays and Sundays 7 AM to 7 PM

Wage: $30.28 per hour.

Start Date: Conditional on satisfactory caregiver screening. 

Benefits for positions working 24 hours per week:

• Extended Health and Dental Benefits

• Employer-matched RRSP (up to 5%)

• 3 weeks (15 days) paid vacation annually (6% accrual, pro-rated for part-time)

• 5 paid sick days per year

• Additional sick leave accrued at 1 day per

Location: Saanich BC 

KEY RESPONSIBILITIES

      Ensure the safety and well-being of all youth in the program during night hours. 

      Enforce curfew and visitation policies and procedures. 

      Support youth with meeting goals outlined in their Care Plan: Educational, Financial, Employment, Familial, Cultural, Housing, Skills, Knowledge, Nutrition, and Substance Use. 

      Provide transportation to the hospital, community events, land-based healing, social events, youth cultural drop-in program at the Quadra Office, family visits etc. as required. 

      Upkeep of the property, including regular cleaning, mowing the lawn, shoveling the driveway, inventory, washing dishes, etc. 

      Plan and deliver weekly social evening activities. 

      Actively participate in all mandatory staff meetings and training sessions.

      Support the ACEH’s value of being a good neighbour. This includes building relationships, being respectful at all times, and minimizing disturbances (i.e., noise, parking issues)

      Outreach as needed to support the safety of all youth.  

      Provide conflict resolution between youth when required.

      Respond to emergencies in accordance with established policies and procedures (i.e., restraint use); communicate with appropriate staff, nurses, and First Responders. 

      Record case notes, incident reports, and other relevant information in the CAMS database in a timely manner. 

      Report to the designated contact at Surrounded by Cedar Child & Family Services as prescribed by the Community Care & Assisted Living Act (i.e., illness, administration of Naloxone, reportable incident etc.)

      Follow safety and security protocols with regular drills and briefings provided to all youth.  

      Medication administration and monitoring, in accordance with policies and procedures established by the Medication Safety and Advisory Committee. Please note this will only occur once the home is a Licensed Care Facility and that training will be provided for this function once it is in place.  

      Performs other related duties as requested.

REQUIREMENTS

·       Required post-secondary education and/or related training (i.e., Child and Youth Care, Social Services, Health Care Aide). Education and credentials will be valued only as much as work experience.  

·       Required caregiver screening by the Ministry of Child & Family Services’ Hub. Screening submission will include at a minimum, Consent for Disclosure of Criminal Record Information and Consent for Prior Contact Form. 

·       Required Valid First Aid and CPR from a course that meets the requirements of Schedule C. 

·       Required Naloxone Overdose Training from a certified healthcare professional.

·       Required Foodsafe Level 1 Equivalent.

·       A valid driver’s license, insurance, driver’s abstract, and dependable vehicle are required.

·       Preferred Non-Violent Crisis Intervention Certification.

·       Compliance with BC’s Immunization and TB Control programs.

·       Three references: work-related from the past three years.

·       Experience or personal insights working cooperatively with Indigenous youth with lived experience and addictions considered an asset.

·       Experience working with non-profit organizations, family support, social services, and Indigenous support services considered an asset.

Skills and Abilities

·       Upholds a positive and encouraging demeanor, demonstrating flexibility and reliability.

·       Possesses excellent verbal communication and organizational skills.

·       Demonstrates the ability to work independently, take initiative, and collaborate effectively within a team.

·       Ability to work collaboratively as part of a team.

·       Proficient in using computers. 

·       Ability to deal professionally, effectively, and non-judgmentally with people with lived experience.

·       Holds a progressive understanding of mental health challenges, chronic alcoholism, substance use, and addictions, recognizing their impacts on overall health, well-being, and quality of life.

·       Demonstrated knowledge and understanding of the intergenerational trauma that occurs as a result of colonization and the residue of the Indian Act, Residential Schools, Sixties Scoop, and other oppressive systems and structures.

ADDITIONAL INFORMATION

WHO WE ARE: The Aboriginal Coalition to End Homelessness (ACEH) has a vision to lead long-term, systemic change to better meet the needs of our people living away from home and experiencing homelessness. Our work is centered on the voices of Indigenous peoples who have shared their immediate needs, lived experiences, and perspectives on solutions. Through research and experience, we have learned that a culturally-supportive model of care is key, and strategies that include cultural supports provide better outcomes in terms of transitioning and sustaining housing for Indigenous people experiencing homelessness. Our goal is to build a culturally safe community and provide opportunities for reconnection to family and ancestral lands, culture, and tradition, to strengthen Indigenous identity and purpose. 

CAER HOME TEAM: House Manager, Elder(s), Aunty/Uncle, Outreach Worker, Youth Programs Manager, Land-Based Healing Manager, HR, Director of Housing Operations, Executive Director

This Youth Care Worker will be required to work within a fast-paced, often changing and sometimes stressful environment. There will be instances when the Youth Care Worker must work with youth in crises. Flexibility is key. The ability to function independently under pressure while managing situations, including emergencies, is an ongoing expectation. A thorough understanding of personal self-care and self-management will be necessary, and applicants need to pre-assess their ability to work 12-hour shifts under these circumstances.

• $31.50 per hour
• Employer-matched RRSP contributions of up to 5%
• 3 weeks of paid vacation annually (6% accrual, prorated)
• 5 paid sick days per year
• Additional sick leave accrued at 1 day per month
• 3 unpaid personal days per year
• Extended health and dental benefits

• Build respectful, culturally safe relationships with Family Members accessing CAIS services.
• Welcome and assist Family Members seeking program information, resources, and support.
• Respond to inquiries by phone and email and direct calls and requests appropriately.
• Provide practical support to Family Members, including assistance with basic needs such as bus tickets, groceries, government-issued identification, Status Card applications, clothing, rent, damage deposits, and other supports as funding permits.
• Provide referrals to emergency services, food banks, shelters, treatment programs, child and youth resources, and other community services as required.
• Support housing transitions and family reunification through a holistic, wraparound approach.

• Complete program intakes and maintain secure and accurate client files.
• Maintain timely and accurate case notes in CAMS.
• Assist Family Members with housing applications, rental subsidies, and supportive housing registry submissions.
• Support Family Members in navigating housing and community resources.
• Participate in team meetings and case management discussions as required.

• Coordinate and deliver monthly program calendars and community outreach initiatives.
• Organize and lead programming for Indigenous Street Family, including weekly meal preparation, distribution, and tracking.
• Support community-based programming and initiatives that promote connection, wellness, and cultural safety.
• Organize and/or provide transportation for family reunification, community programs, and land-based healing camps.

• Apply crisis intervention and de-escalation techniques when responding to conflict or challenging situations.
• Respond appropriately to emergencies using First Aid and Naloxone training.
• Support conflict resolution between Family Members when required.
• Maintain a safe, respectful, culturally supportive, and non-judgmental environment.
• Maintain compliance with ACEH policies, procedures, and applicable requirements.
• Perform other duties as assigned by the CAIS Manager.

• Valid Class 5 BC Driver’s Licence and access to a reliable vehicle.
• Successful completion of a Criminal Record Check through the Criminal Records Review Program as a condition of employment.
• Valid First Aid & CPR and Naloxone certification.
• Ability to work independently and in community-based environments.
• Ability to travel as required for family reunification, community programs, land-based healing camps, and other program activities.
• Ability to work Monday to Friday, 8:30 a.m. to 5:00 p.m.

• Diploma in Social Work, Healthcare, Business Administration, or a related field, or an equivalent combination of education and experience.
• Minimum two years of experience in social services, family support, community services, or a non-profit setting.
• Experience working with vulnerable populations, including individuals with disabilities, substance use experiences, and lived experience.
• Experience working with Indigenous peoples and understanding the impacts of colonization and intergenerational trauma.
• Experience supporting individuals with housing, homelessness, family reunification, or community-based services is an asset.
• Experience coordinating community programming, outreach initiatives, events, or other community-based activities is an asset.
• Non-Violent Crisis Intervention training is an asset.

• Strong understanding of intergenerational trauma and its impacts on Indigenous communities.
• Knowledge of Indigenous cultures, community-based approaches, and culturally safe practices.
• Ability to work in a holistic, culturally safe, trauma-informed, and non-judgmental manner.
• Strong crisis intervention, de-escalation, and conflict resolution skills.
• Strong relationship-building and communication skills.
• Ability to build respectful relationships with Family Members, community partners, and service providers.
• Ability to work independently, manage competing priorities, and respond effectively in a fast-paced environment.
• Strong organizational and time-management skills.
• Effective written, verbal, and electronic communication skills.
• Proficiency with Microsoft 365 and CAMS or other case management systems.
• Ability to maintain confidentiality, professional boundaries, accurate documentation, and secure records.
• Demonstrated commitment to culturally safe, Indigenous-led, and community-based approaches to support and wellness.

Physical Requirements

• Ability to safely lift, carry, push, and pull program supplies and materials as required.
• Ability to stand, walk, bend, and perform other physical activities required to support outreach, programming, meal preparation, and community events.
• Ability to lift up to 50 lbs as required.
• Ability to safely transport and handle supplies, food, equipment, and other program materials.

WHO WE ARE: The Aboriginal Coalition to End Homelessness (ACEH) has a vision to lead long-term, systemic change to better meet the needs of our people living away from home and experiencing homelessness. Our work is centered on the voices of Indigenous peoples who have shared their immediate needs, lived experiences, and perspectives on solutions.

Through research and experience, we have learned that a culturally-supportive model of care is key, and strategies that include cultural supports provide better outcomes in terms of transitioning and sustaining housing for Indigenous people experiencing homelessness. Our goal is to build a culturally safe community and provide opportunities for reconnection to family and ancestral lands, culture, and tradition, to strengthen Indigenous identity and purpose.

Our Vision: Our way is to care for all our people, from the youngest to the oldest. We are all one. Some of our people living away from home are suffering, isolated and homeless. We stand together to end homelessness.

This position is open to all applicants. Preference will be given to qualified candidates with Indigenous ancestry. The ACEH values strength in diversity. As an inclusive employer that celebrates the gifts of all its employees, we encourage members of the 2SLGBTQQIA+ community to apply.

Job Details:

Position Type: Full-Time

Location: Victoria, BC (travel throughout Greater Victoria and surrounding areas is required)

Start Date: Conditional on receiving a clearance letter through the Criminal Records Review Program.

Compensation: $28.35 per hour.

Union Dues: This position is included in the bargaining unit and requires union membership. For all hours worked at unionized sites, a deduction of 1.85% for union dues will be deducted in accordance with the Collective Agreement.

Benefits:

• Extended Health and Dental Benefits
• Employer-matched RRSP (up to 5%)
• 3 weeks (15 days) paid vacation annually (6% accrual, pro-rated for part-time)
• 5 paid sick days per year
• Additional sick leave accrued at 1 day per month
• 3 unpaid personal days per year

Key Deliverables:

• Coordinate and support all aspects of ACEH's Land-Based Healing camps and cultural programming, including planning, logistics, participant recruitment, scheduling, transportation, accommodations, meals, equipment, and supplies.
• Build respectful, culturally supportive relationships with Indigenous Family Members participating in Land-Based Healing programming and provide ongoing outreach before and after camps.
• Coordinate participant intakes, pre-camp assessments, and care planning in collaboration with the Registered Nurse and Land-Based Healing Manager.
• Attend day camps, overnight camps, and cultural events while providing support, wellness monitoring, and responding appropriately to emergencies.
• Transport Family Members to and from Land-Based Healing camps and community events using ACEH vehicles.
• Support camp operations including shopping, meal planning, packing, camp set-up, cooking, inventory management, camp take-down, and replacement of equipment and supplies.
• Facilitate ongoing participant check-ins, debrief talking circles, and follow-up supports following Land-Based Healing activities.
• Support cultural programming, community gatherings, and gardening initiatives at ACEH housing sites, including House of Courage, SPAKEN House, Youth House, and Sacred Cradle House.
• Maintain accurate participant documentation, care plans, case notes, and program records within the Case Management Administration System (CAMS).
• Coordinate administrative functions including event calendars, SharePoint resources, invitations, promotional materials, email communications, and reporting requirements.
• Collaborate with internal programs, Elders, Cultural Mentors, healthcare professionals, and community partners to ensure culturally safe and holistic supports for Family Members.
• Participate in mandatory meetings, training, and organizational initiatives while supporting continuous improvement of the Land-Based Healing program.

Qualifications and Education Requirements

• Demonstrated experience planning, coordinating, and delivering programs within a fast-paced environment requiring strong organizational and problem-solving skills.

• Valid BC Class 5 Driver's License.

• Food Safe Certification. 

• Minimum 1 year of related experience working with vulnerable peoples and/or providing care. Preference will be given to applicants who have worked with Indigenous peoples and have relevant Indigenous post-secondary education and/or training. 

• Valid First Aid and CPR Certification. Wilderness First Aid Certification is considered an asset.

• Consent to a Ministry of Justice Criminal Record Check for Working with Vulnerable Adults. 

• Naloxone Overdose Training and Certification considered an asset. 

• Non-Violent Crisis Intervention (NVCI) Certification considered an asset. 

• Experience or personal insight working cooperatively with people with disabilities, lived experience, mental health challenges, and addictions is considered an asset. 

• Experience working within non-profit organizations, family support services, social services, and Indigenous support programs is considered an asset. 

Preferred Skills and Abilities

• Demonstrated experience building respectful relationships and working collaboratively with Indigenous Peoples, Elders, Knowledge Keepers, and community partners.

• Progressive understanding of persistent mental illness, addictions, trauma, and other challenges and how these impact people’s overall health, wellbeing, and quality of life. 

• Understanding of the impacts of colonization, Residential Schools, the Sixties Scoop, and other oppressive systems affecting Indigenous peoples in Canada.

• Ability to work in a holistic, professional, trauma-informed, and non-judgmental manner with a broad range of personalities, cultures, lived experiences, and abilities. 

• Ability to effectively respond and adjust to unexpected events, assess high-risk situations, problem-solve, provide crisis intervention, and manage conflict in a culturally supportive manner. 

• Ability to work independently, prioritize competing demands, and maintain strong organizational and time-management skills. 

• Strong written, electronic, and verbal communication skills to support collaborative practice and respectful, culturally safe environments for Family Members, staff, guests, and volunteers. 

• Ability to apply a harm reduction approach when responding to complex situations and supporting Family Members.

• Flexibility to work evenings, weekends, overnight camps, and respond to changing operational needs. 

• Ability to support program planning, reporting, logistics, and administrative functions while maintaining accurate documentation and records. 

As the Registered Social Worker, you will serve as the clinical case management lead for Sacred Cradle House, working alongside Family Members, Elders, healthcare providers, and child welfare partners to provide comprehensive assessments, individualized service planning, advocacy, and ongoing support. As the primary clinical resource for staff navigating complex family, safety, and child welfare situations, you will help ensure Indigenous women and their children receive culturally safe, family-centred services while navigating housing, wellness, parenting, and child welfare systems.

Working from a strengths-based, rights-based, and family-preservation approach, you will advocate to keep mothers and children together wherever it is safe to do so while supporting long-term healing, stability, and self-determination.

Who We Are: We are a non-profit, registered charity and culturally supportive housing provider dedicated to supporting First Nations, Inuit, and Métis peoples experiencing or at risk of homelessness. Our work is Indigenous-led and governed and centers the voices of our Indigenous Street Community, whom we refer to as our Family Members.

Through building partnerships locally and across Vancouver Island, we identify and address systemic barriers, share knowledge and resources, and provide Indigenized harm reduction, cultural support services, housing, and community-based wellness programming.

Our Vision: Our way is to care for all our people, from the youngest to the oldest. We are all one. Some of our people living away from home are suffering, isolated and homeless. We stand together to end homelessness.

Application Submission: You are required to submit a resume and cover letter that highlights  First Nations, Inuit, and Metis ancestry, community/organization involvements, education, certification, demonstrated contract experience, and how your knowledge, skills, and abilities will support and contribute to the ACEH and our community through a cultural lens.

Applications missing this will be automatically screened out of the selection process.

ACEH exists to serve Indigenous women and families. Preference will be given to qualified Indigenous applicants and to women, consistent with ACEH’s mandate and the special program provisions of the BC Human Rights Code (s. 42). 

Applications will be received until positions are filled. Only qualified candidates will be shortlisted and interviewed.

Job Details

JOB DETAILS: 

Position Type: Casual.

Location: This position may be scheduled across multiple ACEH housing sites located in Victoria, BC.

Wage: $30.28 per hour (with a $2.06 night premium if scheduled between 11 pm and 7 am). Casual employees receive an additional 10.64% in lieu of vacation and statutory holidays.

For all hours worked at unionized sites, union dues will be deducted in accordance with the Collective Agreement.

About the Role: 

• Provide one-on-one support, including regular wellness checks for the Family Members 

• Provide group support, advocacy, mentorship, and navigating resources for the Family Members 

• Support and encourage the Family Members to participate in cultural programming, assist Family Members in identifying and overcoming barriers to their participation, and connect them with the ACEH Outreach team as needed 

• Respond to emergencies, communicate with the House Manager and First Responders, and ensure the required follow-up paperwork is accurate and complete 

• Provide de-escalation and conflict resolution between Family Members when required 

• Provide access in and out of the building for FM's entry and exit of building. 

• Maintain cleanliness and sanitation of surfaces and shared spaces following guidelines and protocols in response to COVID-19 

• Ongoing janitorial duties 

• Assistance for food services and kitchen duties when needed 

• Participate in day-to-day home needs and activities 

• Actively establish relationships and trust with Family Members 

• Spend quality time and engage in day-to-day activities with Family Members 

• Always offer support to Family Members 

Availability Requirements

• Availability required for four (4) 12-hour shifts per month:
• Two (2) day shifts (7:00 AM – 7:00 PM)
• Two (2) night shifts (7:00 PM – 7:00 AM)
• Working a minimum of two (2) 12-hour shifts per month, provided work is available, in order to maintain casual employment status.

Qualifications and Education Requirements: 

• 1-year related experience working with vulnerable peoples and or providing care. Preference given to those who have worked with Indigenous peoples and have training/ education in relevant Indigenous post-secondary 

• Valid First Aid Certification 

• Consent to the Ministry of Justice Criminal Record Check for Working with Vulnerable Adults 

• Preferred Naloxone Overdose Training and Certification 

• Preferred Non-Violent Crisis Intervention Certification 

• Preferred Food Safe Certification 

• Experience or personal insights working cooperatively with people with disabilities, lived experience, and addictions are considered an asset. 

• Experience working with non-profit organizations, family support, social services, and Indigenous support services and programs is considered an asset. 

Preferred Skills 

• Progressive understanding of persistent mental illness, addictions, and other challenges and how these impact peoples overall health, wellbeing, and quality of life 

• Ability to work in a holistic, professional, and non-judgmental manner as you are working with a broad range of personalities, needs, cultures, lived experiences and abilities 

• Ability to effectively respond and adjust to unexpected events, assess high risk situations, problem-solve, provide crisis intervention, and manage conflict in a culturally supportive manner 

• Ability to work independently and effectively respond to and manage competing demands while adhering to deadlines 

• Effective written, electronic, and verbal communication skills to facilitate interprofessional collaborative practice, healthy and culturally safe environments, and a respectful workplace for community members, staff, guests, and volunteers 

• Use a harm reduction approach in addressing situations 

YOUTH CARE HOME: In 2023, ACEH opened the first Culturally Supportive Care Home in the Greater Victoria Area for Indigenous youth (ages 12-19) in the care of Surrounded by Cedar Child & Family Services with lived experience of homelessness, substance use, and/or exploitation. This program will provide 24/7 care, supporting youths’ physical, mental, emotional, and spiritual health. Support will include three (3) meals per day; nutrition and care planning; Elder and Aunty/Uncle support; land-based healing; health and wellness programming; life skills mentorship; hygiene and clothing support; connection with community services and events; cultural and family connection; and much more. With over 60% of local unhoused Indigenous youth having experience with the foster care system, this program is critical in preventing adult homelessness through cultural and community connections. 

JOB SUMMARY: Reporting to the Youth Care Home Manager, the Youth Care Worker will provide a safe, non-judgmental, warm family space where Indigenous youth can develop a strong sense of Indigenous self-identity and purpose. They will also provide support across various areas, including cooking, cleaning, mentorship, transportation, programming, and property maintenance to ensure the youth are well cared for and supported in their development toward adulthood. 

Available Casual Role

Wage: $30.28 per hour. Additional $2.06 top-up applies to hours worked between 11:00 PM and 7:00 AM.

Start Date: Conditional on satisfactory caregiver screening. 

Benefits for casual positions:

• 10.64% in lieu of vacation pay, statutory holiday pay, and benefits

• 5 paid sick days per calendar year

• 3 unpaid personal days per calendar year

Location: Saanich BC 

KEY RESPONSIBILITIES

      Ensure the safety and well-being of all youth in the program during night hours. 

      Enforce curfew and visitation policies and procedures. 

      Support youth with meeting goals outlined in their Care Plan: Educational, Financial, Employment, Familial, Cultural, Housing, Skills, Knowledge, Nutrition, and Substance Use. 

      Provide transportation to the hospital, community events, land-based healing, social events, youth cultural drop-in program at the Quadra Office, family visits etc. as required. 

      Upkeep of the property, including regular cleaning, mowing the lawn, shoveling the driveway, inventory, washing dishes, etc. 

      Plan and deliver weekly social evening activities. 

      Actively participate in all mandatory staff meetings and training sessions.

      Support the ACEH’s value of being a good neighbour. This includes building relationships, being respectful at all times, and minimizing disturbances (i.e., noise, parking issues)

      Outreach as needed to support the safety of all youth.  

      Provide conflict resolution between youth when required.

      Respond to emergencies in accordance with established policies and procedures (i.e., restraint use); communicate with appropriate staff, nurses, and First Responders. 

      Record case notes, incident reports, and other relevant information in the CAMS database in a timely manner. 

      Report to the designated contact at Surrounded by Cedar Child & Family Services as prescribed by the Community Care & Assisted Living Act (i.e., illness, administration of Naloxone, reportable incident etc.)

      Follow safety and security protocols with regular drills and briefings provided to all youth.  

      Medication administration and monitoring, in accordance with policies and procedures established by the Medication Safety and Advisory Committee. Please note this will only occur once the home is a Licensed Care Facility and that training will be provided for this function once it is in place.  

      Performs other related duties as requested.

REQUIREMENTS

·       Required post-secondary education and/or related training (i.e., Child and Youth Care, Social Services, Health Care Aide). Education and credentials will be valued only as much as work experience.  

·       Required caregiver screening by the Ministry of Child & Family Services’ Hub. Screening submission will include at a minimum, Consent for Disclosure of Criminal Record Information and Consent for Prior Contact Form. 

·       Required Valid First Aid and CPR from a course that meets the requirements of Schedule C. 

·       Required Naloxone Overdose Training from a certified healthcare professional.

·       Required Foodsafe Level 1 Equivalent.

·       A valid driver’s license, insurance, driver’s abstract, and dependable vehicle are required.

·       Preferred Non-Violent Crisis Intervention Certification.

·       Compliance with BC’s Immunization and TB Control programs.

·       Three references: work-related from the past three years.

·       Experience or personal insights working cooperatively with Indigenous youth with lived experience and addictions considered an asset.

·       Experience working with non-profit organizations, family support, social services, and Indigenous support services considered an asset.

Skills and Abilities

·       Upholds a positive and encouraging demeanor, demonstrating flexibility and reliability.

·       Possesses excellent verbal communication and organizational skills.

·       Demonstrates the ability to work independently, take initiative, and collaborate effectively within a team.

·       Ability to work collaboratively as part of a team.

·       Proficient in using computers. 

·       Ability to deal professionally, effectively, and non-judgmentally with people with lived experience.

·       Holds a progressive understanding of mental health challenges, chronic alcoholism, substance use, and addictions, recognizing their impacts on overall health, well-being, and quality of life.

·       Demonstrated knowledge and understanding of the intergenerational trauma that occurs as a result of colonization and the residue of the Indian Act, Residential Schools, Sixties Scoop, and other oppressive systems and structures.

ADDITIONAL INFORMATION

WHO WE ARE: The Aboriginal Coalition to End Homelessness (ACEH) has a vision to lead long-term, systemic change to better meet the needs of our people living away from home and experiencing homelessness. Our work is centered on the voices of Indigenous peoples who have shared their immediate needs, lived experiences, and perspectives on solutions. Through research and experience, we have learned that a culturally-supportive model of care is key, and strategies that include cultural supports provide better outcomes in terms of transitioning and sustaining housing for Indigenous people experiencing homelessness. Our goal is to build a culturally safe community and provide opportunities for reconnection to family and ancestral lands, culture, and tradition, to strengthen Indigenous identity and purpose. 

CAER HOME TEAM: House Manager, Elder(s), Aunty/Uncle, Outreach Worker, Youth Programs Manager, Land-Based Healing Manager, HR, Director of Housing Operations, Executive Director

This Youth Care Worker will be required to work within a fast-paced, often changing and sometimes stressful environment. There will be instances when the Youth Care Worker must work with youth in crises. Flexibility is key. The ability to function independently under pressure while managing situations, including emergencies, is an ongoing expectation. A thorough understanding of personal self-care and self-management will be necessary, and applicants need to pre-assess their ability to work 12-hour shifts under these circumstances.